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“Stay was ok, but would stay somewhere else next time”

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Hilton Garden Inn Orlando at SeaWorld
Ranked #72 of 338 Hotels in Orlando
Certificate of Excellence
GreenLeadersSilver level
Port Moody, Canada
Level 4 Contributor
43 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Stay was ok, but would stay somewhere else next time”
Reviewed November 21, 2012

The positives are that it was clean and nice, and that it is very close to SeaWorld. There is also a shuttle you can take for free to SeaWorld and a couple other places. Included with your stay you get the pass to skip the lines at SeaWorld which comes in handy. The restaurant in the hotel was also pretty good.

The negatives are that it is far away from everything else that there is to do in Orlando, so you have to take a taxi or catch the trolley at certain times. Also breakfast isn't included, which it really should be at any hotel. Next time we will stay closer to Universal Studios and the rest of the activities in Orlando.

  • Stayed April 2012, traveled as a couple
    • Value
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Helpful?
Thank gobletoffireball
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian S, Front Office Manager at Hilton Garden Inn Orlando at SeaWorld, responded to this review, December 2, 2012
Hello TheOrder,

Thank you very much for your review. I’m sorry that our location wasn’t ideal for you, but I would like to say that we aren’t only close to SeaWorld, we are very close to all of the wonderful attractions on International Drive as well. If you decide to stay with us again I would be happy to show where they are, and the easiest way to get to them. I am glad to hear that you were able to take advantage of our fantastic SeaWorld benefits while you were here. I hope that you will be willing to give us another chance in the future and if there is anything I can do for you, please let me know. Thank you very much and have a great day!
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Blumenau
Level 5 Contributor
57 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed November 20, 2012

I stayed at HGI Orlando at SeaWorld for only one night, fortunately. If I need to stay more days, it won't be good. Ok, the hotel is conveniently located, the architecture and decoration are according the Hilton standards, but the rooms are not well kept. It smells bad, the towels are too old and smells bad too, the cleanliness isn't good. The staff was nice, otherwise, they gave us a room that wasn't ready. But this problem was fastly solved. I think this hotel in needing a renovation.

  • Stayed November 2012, traveled with family
    • Value
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Helpful?
Thank nuviBlumenau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian S, Front Office Manager at Hilton Garden Inn Orlando at SeaWorld, responded to this review, December 2, 2012
Hello NuviBlumenau,

Thank you for taking the time to share your experience with us. We really do appreciate the feedback. I apologize for the issues you described but I am happy to hear that you found our staff to be “nice.” If you would like to discuss anything else with me please contact me at Noel.Sipes@hilton.com or at 407-354-1500 anytime. I would love to hear from you. Thanks again and have a great day!
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Winnipeg, Canada
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 19, 2012

good clean, comfortable hotel with accommodating staff. Rooms have ample space and comfortable beds.
only complaints were the wi-fi signal is weak enough to be basically unusable on the upper floors of the hotel. Was there for work, so this was a bit of an inconvenience.
Hotel shuttles aren't all that punctual, so not great if you need to make a destination for a hard deadline. I assume they cater more to the vacation crowd who just need rides to disney, etc, so punctuality likely isn't a priority. Either way, there were a few times they seemed to forget about us.

Very satisfied with everything else and will stay again.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank dmacnlx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian S, Front Office Manager at Hilton Garden Inn Orlando at SeaWorld, responded to this review, December 2, 2012
Hello Dmacnix,

Thank you for your review! We are very pleased that you “very satisfied” with your stay and that you will “stay again.” We certainly look forward to serving you again in the future. Have a wonderful day!
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Denver, Colorado
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 18, 2012

I was in Orlando on business and stayed at the Hilton Garden Inn. While the hotel is basic, the service is what makes this property shine.

I left my suit in the hotel room in error, and before I had touched down back in Denver I had a phone call alerting me to the fact. The lost and found staff recognized my Hhonors elite status and returned the suit to me for free.

All interactions with staff at the hotel were pleasant, and they were always eager to help.

  • Stayed October 2012, traveled on business
    • Value
    • Service
Helpful?
1 Thank andrew10412
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian S, Front Office Manager at Hilton Garden Inn Orlando at SeaWorld, responded to this review, November 19, 2012
Hello Andrew10412,

Thank you for your review! I am glad that you appreciated our efforts and let me just say that it was our pleasure in assisting you with the item you left behind. If there is anything else we can do for you please let me know. We hope to see you again soon. Have a great day!
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Stevenage, United Kingdom
Level 4 Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed November 17, 2012

This hotel was brilliant right from the second we stepped in the doors. The front desk staff were amazing and super fast at getting to our room, which was much needed after our 12 hour flight. The breakfast each morning was a delight, making our own waffles for the first time was such a treat. The rooms were extremely spacious and the beds very comfortable. Located right on the i-ride circuit so very easy to catch transport to the rest of Orlando, including the bus to the Disney parks. Would definitely recommend to anyone and will most certainly be staying here again in the future.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 199bubbles123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian S, Front Office Manager at Hilton Garden Inn Orlando at SeaWorld, responded to this review, November 19, 2012
Hello 199Bubbles123,

Thank you for your review! I am very happy that you enjoyed your stay as much as you did and that you will “most certainly be staying here again in the future.” It is that kind of loyalty we work so hard to earn from our guests. The next time you decide to stay with us please let me know so that I may thank you in person. Have a wonderful day and we’ll see you then!
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Level 2 Contributor
5 reviews
4 hotel reviews
Reviewed November 13, 2012 via mobile

Nice hotel at a great price with a great staff. Quite location while still near everything. Located within walking distance of Seaworld, Bonefish and CVS. Great breakfast and a surprisingly good restaurant for dinner. Rooms are very comfortable, clean and quite.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank ecseig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian S, Front Office Manager at Hilton Garden Inn Orlando at SeaWorld, responded to this review, November 19, 2012
Hello Ecseig,

Thank you for your review! I am glad to hear that you found our staff to be “great” and that you liked our food. Hopefully we will get the opportunity to serve you again in the future. Thanks again and have a great day!
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Castalian Springs, Tennessee
1 review
Reviewed November 11, 2012

Front desk staff very helpful. I had lost my Dell computer power cord during my travels. When I discovered it was missing I panicked. The folks at the front desk found me a store where I could drive to and make purchase.

Room Tip: Staff was very helpful. Lost computer changer on trip. Front desk found one a store for my purchase.
See more room tips
  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian S, Front Office Manager at Hilton Garden Inn Orlando at SeaWorld, responded to this review, November 12, 2012
Hello Tim P,

Thank you for writing your review! It was my pleasure helping you find a place that carried that cord for you. I'm just sorry we didn't have one here that we could give you. I'm glad everything went well for you while you were here and we can't wait to see you next time. Have a great day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Orlando at SeaWorld

Property: Hilton Garden Inn Orlando at SeaWorld
Address: 6850 Westwood Blvd, Orlando, FL 32821-6008
Phone Number:
Location: United States > Florida > Central Florida > Orlando > Florida Center
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Green Hotel in Orlando
#61 Business Hotel in Orlando
#75 Romantic Hotel in Orlando
#81 Family Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Orlando at SeaWorld 3*
Number of rooms: 224
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Orlando at SeaWorld where Orlando's most exciting attractions are just around the corner! Conveniently located in the International Drive Resort Area next to SeaWorld and 1/2 mile from Discovery Cove where you can swim with the dolphins. Walt Disney World, Universal Studios and Islands of Adventure are just five miles away. Complimentary scheduled transportation is provided to all the major attractions. The Hilton Garden Inn is an official On-Site SeaWorld hotel that offers amenities and discounts not found at other hotels. Guests staying with us will receive guaranteed entry to SeaWorld and Aquatica; early entry to SeaWorld on select days; discount at gift shops and restaurants; and the opportunity to reserve the Ultimate Quik-Queue front of the line pass, complimentary (limited quantities daily). A multitude of restaurants, shops and entertainment venues are also within a short ride from our Orlando, Florida hotel on the I-Ride Trolley (the trolley has a stop directly in front of the hotel). Moreover, we offer complimentary transportation to the area's three most famous attractions: Walt Disney World(R), Universal Studios and SeaWorld. We are the closest, most affordable hotel near SeaWorld, offering Hilton quality at an affordable price. Be our guest next time you visit Orlando, Florida and discover true hospitality at its best. The Hilton Garden Inn at SeaWorld participates in Hilton HHonors(R), the only hotel reward program that offers Points & Miles(R) and no blackout dates. Whether on the road for personal or business reasons, Hilton Garden Inn offers the reliable amenities and services for guests to sleep deep, stay fit, eat well and work smart while away from home. Everything...Right where you need it. ... more   less 
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Also Known As:
Hilton Garden Inn Orlando At Seaworld Hotel Orlando
Orlando Hilton Garden Inn
Hilton Orlando

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