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“Hilton Garden Orlando”

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Hilton Garden Inn Orlando Airport
Ranked #68 of 339 Hotels in Orlando
Certificate of Excellence
GreenLeadersGold level
Westfield, United States
1 review
“Hilton Garden Orlando”
Reviewed September 27, 2013

Nice Hotel. Very convenient to the airport. A bit hard to find on a rainy night without a GPS. When the renovations are complete, this will be an exceptionally nice hotel for a great value. Families ought to consider this hotel versus simply being convenient to the major parks.

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jim W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-MCO, General Manager at Hilton Garden Inn Orlando Airport, responded to this review, October 25, 2013
Dear guest “Jim W”,

I would like to thank you on behalf of my team at the Hilton Garden Inn Orlando Airport for your comments on your experience during your stay.

We know that when traveling our guests have many options to choose from and we value and deeply appreciate your loyalty and support.

We are looking forward to welcome you, family and friends to once again provide you with an outstanding level of service and nothing less.

Sincerely,

Alex Blanco
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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677 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (48)
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English first
Inverness, FL, United States
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 19, 2013

Great staff - Extremely Helpful. Breakfast was good, just know that if you order breakfast, it is an expensive additional charge for an Omelets. That was a bit surprising, as I didn't read the small print. The rooms were GREAT and the business center was very easy to use and get what I needed.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Pamela D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-MCO, General Manager at Hilton Garden Inn Orlando Airport, responded to this review, September 27, 2013
Dear Guest Pamela D,

I would like to thank you on behalf of my team for your kind comments on our performance and your experience on your stay.

We know that when traveling our guests have many options to choose from and we value and deeply appreciate your loyalty and support. We want our guests to have the best stay possible where everything is like new, in place, of the highest quality, and in perfect working order.

We are looking forward to welcome you, family and friends to once again provide you with an outstanding level of service and nothing less.

Sincerely,

Alex Blanco
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bryceville, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 12, 2013

The staff are great. Breakfast pretty good. Convenient to airport. You can walk to loads of resturants. Far enough away from all the Disney to not be over crowded, but still closs to most attractions.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Robert A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-MCO, General Manager at Hilton Garden Inn Orlando Airport, responded to this review, September 13, 2013
Dear guest “Robert A”,

I would like to thank you on behalf of my team at the Hilton Garden Inn Orlando Airport for your kind comments on our performance and your experience on your stay.

We know that when traveling our guests have many options to choose from and we value and deeply appreciate your loyalty and support. Your comments have been communicated to all our associates and posted in our bulletin board as a reminder of how much we can impact our guests in a positive way and a job well done.

Every single employee of this hotel prides themselves in the quality of their work striving for 101% to exceed our family guest's expectations every day. Thank you very much for your support and understanding while we are working to improve our hotel for your enjoyment.

We are looking forward to welcome you, family and friends to once again provide you with an outstanding level of service and nothing less.

Sincerely,

Alex Blanco
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans, Louisiana
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 10, 2013

We only stayed one night at the hotel. We had breakfast in the morning, it was buffet style due to their renovations and I also used the Business center and had no issues. The GSA (male) assisted me with scanning/emailing some inportant information and even followed up! All Team Members that we encountered during our stay were wonderful and professional. Clean, recently renovated rooms and lobby. I would recommend this hotel to anyone!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
2 Thank AQstaci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-MCO, General Manager at Hilton Garden Inn Orlando Airport, responded to this review, September 12, 2013
Dear Guest,

I would like to thank you for taking time out of your busy schedule to write about your experience during your stay at the Hilton Garden inn Orlando Airport.

We know that when traveling our guests have many options to choose from and we value and deeply appreciate your loyalty and support.

We want our guests to be met with a well-trained staff that puts guest comfort and satisfaction before everything else. Your comments have been communicated to all our associates and posted in our bulletin board as a reminder of how much we can impact our guests in a positive way and a job well done.

We are looking forward to welcome you to once again provide you with an outstanding level of service and nothing less.

Sincerely,

Alex Blanco
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jupiter, Florida
Level 4 Contributor
47 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 7, 2013

I would definitely choose the Hilton Garden Inn again. It is close to the airport, the shuttle is round the clock and you can even park your car there! Now that we know there are a lot of restaurants nearby, we know each time will be a great experience.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
2 Thank sdavid2080
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-MCO, General Manager at Hilton Garden Inn Orlando Airport, responded to this review, September 12, 2013
Dear Guest sdavid2080,

I would like to thank you on behalf of my team for your kind comments on your experience during your stay at the Hilton Garden Inn Orlando Airport.

We know that when traveling our guests have many options to choose from and we value and deeply appreciate your loyalty and support.

We are looking forward to welcome you, family and friends to once again provide you with an outstanding level of service and nothing less.

Sincerely,

Alex Blanco
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, FL
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 5, 2013

This hotel is well run, clean, and safe. It has a friendly staff and large, comfortable rooms. Its airport shuttle is among the most prompt I have ever experienced (5 minutes from call to airport pick-up). The restaurant serves breakfast, lunch and dinner - very handy in a Florida rain storm. The swimming pool is very nice and will keep the children entertained. I have stayed here several times.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank tgary01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-MCO, General Manager at Hilton Garden Inn Orlando Airport, responded to this review, September 6, 2013
Dear Guest “tgary01”,

I would like to thank you for taking time out of your busy schedule to write about your experience during your stay at the Hilton Garden inn Orlando Airport.

We know that when traveling our guests have many options to choose from and we value and deeply appreciate your loyalty and support. Your comments have been communicated to all our associates and posted in our bulletin board as a reminder of how much we can impact our guests in a positive way and a job well done.

We are constantly monitoring the performance of our team member to make sure our valuable guests as yourself is welcome with an efficient and pleasant front desk procedure that provides the accommodations and service you expect. We want our guests to be met with a well-trained staff that puts guest comfort and satisfaction before everything else. I am sorry if this was not your experience. I can assure you that this has been addressed and steps have been taken to make sure situations like this don’t happen again.

Our team prides themselves in the quality of their work striving for 101% to exceed our family guest's expectations every day.

We are looking forward to welcome you, friends and family members to once again provide you with an outstanding level of service and nothing less.

Sincerely,

Alex Blanco
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tallahassee, Florida
Level 3 Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 28, 2013

Yes, the hotel was under renovation when I stayed at this hotel but it definitely gave me the impression that it could have been set up better. Check in took much longer than usual and the make-shift front desk made the breakfast room seem unappealing to eat in. My room seemed somewhat outdated as did all of the carpet in the hotel. The bathroom wasn't too bad but who puts a towel shelf in the shower itself. Be careful about where you get gas in this area as the gas station with the Wendy's attached as well as the Sungass across the street charge almost $6.00/gallon. In the end, stay somewhere else. If not, then stay here instead of the Doubletree on Hazeltine.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kyle J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-MCO, General Manager at Hilton Garden Inn Orlando Airport, responded to this review, September 6, 2013
Dear guest Kyle J:

Your effort and time in sharing your comments surrounding your experiences with our hotel is most appreciated and something we take very seriously. Please accept my sincere apologies for any inconvenience you may have experienced during your visit.

We want our guests to have the best experience possible where everything is in place, of the highest quality, and in perfect working order. I am sorry if that was not the case during your stay.
Last November 2012 we finished a complete renovation of our and as of this moment we are trying to finish as fast as possible the renovation of the rest of the common areas for the enjoyment of our guests.
We understand the importance for our guest to have and been able to enjoy a fresh and renovated product and the inconvenience this could create at the same time (due to the fact that is never a good time to start a renovation), we are trying to make this full renovation as flawless as possible.
Hilton Garden Inn Orlando Airport values your patronage – we want you as our guest! Again, we extend our apologies, and hope you will allow us the opportunity to serve you again in the future and shows you the improvements in our product for your enjoyment.
Sincerely,
Alex Blanco
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Orlando Airport

Property: Hilton Garden Inn Orlando Airport
Address: 7300 Augusta National Dr, Orlando, FL 32822-5031
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Orlando
#48 Business Hotel in Orlando
#78 Family Hotel in Orlando
#84 Romantic Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Orlando Airport 3*
Number of rooms: 132
Official Description (provided by the hotel):
The Hilton Garden Inn Orlando Airport hotel is only 1 mile from the Orlando, Florida Airport via complimentary shuttle service. Florida Association of Realtors, Clarke America, Oracle, Simcom and Attorneys Title Trust Fund are among the nearby corporate offices. The Hilton Garden Inn hotel in Orlando is also just minutes away from the exciting new developing Lake Nona Medical City which includes UCF Medical School, Burnham Institute for Medical Research, a new Florida Veterans Hospital, UF Research Center and Nemours Children's Hospital. Deluxe accommodations, friendly service and a relaxed atmosphere await our guests at the Hilton Garden Inn Orlando, FL hotel. Certain to please the busy executive or leisure traveler are our array of special amenities including complimentary wireless high-speed Internet access with secure (PrinterOn®) remote printing, in-room hospitality center with microwave, refrigerator and coffee maker. Guest rooms also contain two dual-line phones with voicemail, large work desk with desk-level outlets, ergonomic chair, complimentary HBO® and USA Today® each weekday morning.For relaxation and fun, the Hilton Garden Inn's Orlando, Florida hotel features a lovely outdoor pool, a fitness center, and a 24-hour complimentary business center. Business travelers can enjoy our 1,500 square feet of meeting and banquet space. The Great American Grill® restaurant serves a full cooked-to-order hot breakfast as well as a deluxe buffet and room service is available for breakfast and dinner. The Pavilion Pantry® has a selection of refrigerated, frozen and microwaveable packaged items perfect for in-room preparation and an assortment of snacks and beverages including beer, wine, liquor and soft drinks. The Hilton Garden Inn hotel in Orlando, FL, near the airport offers easy access to the Beachline Expressway, East-West Expressway and Interstate 4. Attractions which include downtown Orlando, the convention center, Walt Disney World theme parks, Universal Studios and Sea World are a comfortable drive away. ... more   less 
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Also Known As:
Hilton Garden Inn Orlando Airport Hotel Orlando
Hilton Orlando
Orlando Hilton

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