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2,021
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444
278
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Reviewed August 26, 2019

Went for Florida -Miami football game weekend and used Hilton honors points to book room at this Disney Springs hotel. Perfect location for walking to Disney Springs as pedestrian bridge is at the corner of the Hilton property. Pool area was great. Nicely landscaped and not very busy making a relaxing afternoon before the game. The pool bar and grill was good and the service was great. Blackened grouper sandwich was excellent. Marketplace was good with plenty of choices and staff was very friendly. The rooms do need some updating as this was one of the first Disney area hotels overall a very pleasant stay and would book again

Date of stay: August 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
2  Thank Daydream04283881194
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Rachel_ORLDW, Guest Relations Manager at Hilton Orlando Lake Buena Vista - Disney Springs Area, responded to this reviewResponded August 27, 2019

Daydream04283881194,

Thank you so much for taking the time to leave us a review of your recent stay. We are so glad you had a wonderful time including our location just steps from Disney Springs, pool area and our on-site dining options. We greatly appreciate your comments as it is the only way we can continue to improve. We certainly hope to welcome you back in the future.

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Reviewed August 26, 2019

Second year in a row we’ve stayed here. All the perks of a Disney hotel without Disney being in your face 24x7. Plan to stay here each time we visit Mickey. Free shuttle to the parks and easy walk to Disney Springs even with little ones (7 & 4). Great Hilton in the middle of it all.

Date of stay: August 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank Cdr_Wiley
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Rachel_ORLDW, Guest Relations Manager at Hilton Orlando Lake Buena Vista - Disney Springs Area, responded to this reviewResponded August 27, 2019

Cdr_Wiley,

Thank you so much for taking the time to leave us a review of your recent stay. We appreciate your loyalty and are so glad you had a great time including our Disney benefits. We greatly appreciate your feedback and cannot wait to welcome you back in the future!

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Reviewed August 25, 2019

I have just checked into the Hilton and we are considering leaving—they tried to charge me $595 for hotel fees and put a hold on my card. I still paid over $350 for hotel fees—-and we have a terrible room—small—and over looks a highway and parking lot. This is a terrible start to our trip. I booked at the (in construction) Best Western in April and it was cheaper and way better—-Don’t waste your money here!!!!

Date of stay: August 2019
Trip type: Traveled with family
3  Thank L C
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
James G, General Manager at Hilton Orlando Lake Buena Vista - Disney Springs Area, responded to this reviewResponded August 26, 2019

Dear L C

Thank you for taking time to provide a review on your experience. I am very sorry to learn that you are disappointed with your guest room. I would appreciate the opportunity to speak with you directly so that I can help restore your confidence in our resort. Your comments are valued and I look forward to the opportunity to speak with you.

Sincerely,
James Grosso
General Manager

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Reviewed August 22, 2019

We had to wait awhile to check in, but service was good. Rooms are older-I had a Queen JR Suite and the carpets were stained, dirty and furniture as well. That said, bed was comfy and bathroom was clean. I loved the location for an easy walk into Disney Springs. The pool area was clean and thankfully quiet. The marketplace to purchase food and other items was well stocked and the desserts in the display case looked amazing. I would stay here again.

Date of stay: August 2019
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
1  Thank Ninaupnorth
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Rachel_ORLDW, Guest Relations Manager at Hilton Orlando Lake Buena Vista - Disney Springs Area, responded to this reviewResponded August 22, 2019

Ninaupnorth,

Thank you so much for taking the time to leave us a review of your recent stay. We are so glad you had a wonderful time including your room, our location just steps from Disney Springs, the pool area, and our on-site dining options. Be sure to check out all that is coming to Disney this year and we hope to welcome you back in the future!

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Reviewed August 21, 2019

We stayed on the tenth floor in the largest double room I have ever been in. It was beaatiful. The Dusney buses were very convenient and ran smoothly. The pools are very well maintained as well. The staff was always friendly and helpful.

Date of stay: August 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank dmblair79
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Rachel_ORLDW, Guest Relations Manager at Hilton Orlando Lake Buena Vista - Disney Springs Area, responded to this reviewResponded August 22, 2019

dmblair79,

Thank you so much for taking the time to leave us a review. We are so glad you enjoyed your room, our Disney benefits, our staff, and the pool area. We greatly appreciate your comments and hope to welcome you back in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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