After checking in and returning from lunch we discovered that the carpet was so wet we could not place anything on the floor except our wheeled luggage. We called front desk and were told there was no comparable room to move us to. [This hotel was by no means full]. They said they would send us a fan to dry it out but it never arrived. We had to wear shoes in our room for 2 days. It never dried out completely. This is a very shoddy way to treat any guests but inexcusable for Hilton Honors members.
For the most part the people were very friendly and the location is great bot i cannot recommend this hotel to anyone now.
- Official Description (provided by the hotel):
- Ideally located in the Disney Springs™ area, the Hilton Orlando Lake Buena Vista hotel is steps from exciting theme parks and popular tourist attractions. Shuttle transportation to Disney Theme Parks is included in your stay. On Sundays, take the kids to a Disney Character Breakfast. Relax in two outdoor, heated swimming pools, children's spray pool or tropical outdoor spa. Savor a variety of cuisines at one of the seven restaurants and lounges. ... more less
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- Also Known As:
- Hilton In Walt Disney World Hotel Orlando
- Hilton Hotel Orlando
- Walt Disney Orlando
- Hilton Orlando