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“JetBlue Vacation Getaway - Hilton Lake Buena Vista Orlando”

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Hilton Orlando Lake Buena Vista - Disney Springs™ Area
Ranked #148 of 340 Hotels in Orlando
Reviewed August 18, 2014

Excellent Getaway Package - decided last minute to take the kids to Disneyworld / Universal - after 2days of searching internet - came across JetBlue - first time on JetBlue and first time staying at this Hilton property. It was fantastic...from the time I booked; departed; arrived at hotel - JetBlue vacation staff were spot on. The Hilton LBV was "fantastic" - after leaving NYC on 6am flight - arrived at Hilton to find that our room was available "excellent" with a few complimentary items "nice"; room "extremely comfortable"; Sunday brunch with characters was "delicious"; 24hour market "wonderful". With a 5 minute walk to Downtown Disney, it was great for last minute dinner / ice cream. Hilton's shuttle bus to Parks, on time; quick to and from the parks "convenient" The two pools were "refreshing" and "fun" . I have been to many Disney Hotels (AK, ASM, SS) - and I now think we are going to stick with the Hilton (same privileges as Disney hotels).....All around great experience with Hilton LBV and JetBlue.....

  • Stayed: August 2014, traveled with family
    • Location
    • Cleanliness
    • Service
3  Thank Kathy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamesGrosso, General Manager at Hilton Orlando Lake Buena Vista - Disney Springs™ Area, responded to this reviewResponded August 22, 2014

Dear guest, this is very good to know. I haven't seen a comment about JetBlue's packages and I have to say I'm very thrilled to learn they are spot on, the airline is phenomenal, so I'm sure they deliver great service throughout! Thank you for trusting them and us as your preferred Disney hotel for this trip, and I hope we continue to host you when in town.
Best regards, James Grosso

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Reviewed August 18, 2014

We chose this hotel because we were planning in going to see Cirque du Soleil at downtown Disney. We were very pleased with the place. Rooms were very clean. Loved queen beds and the shower! The water pressure was amazing. No dust in the rooms. Sheets very clean. When we told Charles at the front desk that we were celebrating our daughter's 18 birthday he sent chocolate covered strawberries to the room.

That attention to detail was superb. I'm sure the strawberries didn't cost them much, but made my 18 year old feel like a princess. Let's just say that picture made Instagram rounds.

Complimentary Starbucks coffee was wonderful too. Loved staying there! Thank you again Charles!

  • Stayed: August 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank uruguay2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamesGrosso, General Manager at Hilton Orlando Lake Buena Vista - Disney Springs™ Area, responded to this reviewResponded August 22, 2014

Thank you for such wonderful review. I'll make sure to give Charles a high five on your behalf, he certainly is an asset to our hotel. I appreciate your sincere comment, and I hope you visit us again in the near future.

All my best, James Grosso

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Reviewed August 18, 2014

I spent a work week and tied it into a couple of vacation days for this trip. As was expected, the staff was exceptionally friendly and helpful. They are also making some changes to the property, and the improvements are not vast but are nice touches. We ate at the Italian restaurant in the hotel and the meal was fabulous: the service was excellent as well. On work nights, I was alone, so I ate in the bar and the service and food there was good as well. Thanks to all of the staff for making this another memorable stay!

Room Tip: Rooms with a Downtown Disney view allow for viewing of the fireworks in the evening.
  • Stayed: August 2014, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Scooterc1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamesGrosso, General Manager at Hilton Orlando Lake Buena Vista - Disney Springs™ Area, responded to this reviewResponded August 22, 2014

Dear loyal guest, thank you for coming back! Glad you got to take some time from the business trip. I'm glad our service continues to be up to your expectations and we can't wait to host you again. See you soon!
Best regards, James Grosso

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Reviewed August 17, 2014

My husband had business meeting for a week the company made our reservation they never go cheap. With that said. We arrived at 4 am 20 hours on the road we ready for some rest. I always inspect the room upon arrival. I had a few issues with room which was taken care of right then. Manger sent chocolate covered strawberries to our room for our inconvenience. Very nice I thought. House was above and beyond in my book. Only thing I didn't like was husband meeting was by pool nothing like swimming laying in the sun have all of your husband coworkers standing there on their break seeing ya half naked. Way uncomfortable... staff seemed nice always seen people cleaning something. Like the little food shop traffic was well there is no words for how bad traffic is. Nice not to leave hotel to eat during the day will husband in meeting.

Stayed: August 2014, traveled on business
1  Thank theresavlach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 17, 2014

I was shocked at how reasonable the price was! It is a great hotel and super close to Disney I work for airline and this was one of the best "surprises" I have had in a while. The staff was very nice, and the place was super clean.

  • Stayed: August 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Stephen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamesGrosso, General Manager at Hilton Orlando Lake Buena Vista - Disney Springs™ Area, responded to this reviewResponded August 18, 2014

Dear guest, thank you for your review. I am pleased to read you had a great stay with us. I hope you think of us when you are back in Orlando. Have a great end of summer!

Best regards,
James Grosso

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Reviewed August 16, 2014

The night before we were due to check in, I called inquiring about early check in. On the first attempt, my call was disconnected. On the second attempt I was informed they would not know until I arrived. We arrive the next morning and a room was not available, but we could do the paperwork and get the keys later. I was told about the shuttle but could not use it because I
didn't have a room key. So we headed to Magic Kingdom. After a long day at the park we returned to check in. At the desk I was given a set of keys. Imagine my surprise when I opened the door to a horrific smell and a Murphy bed held together with duck tape. Also on the mini bar was a bottle of wine, a fruit basket, and an envelope addressed to " Mr. XXX".The room I reserved was a one bedroom suite and I requested a Disney view. So
I had to take 4 tired kids and our luggage back to the lobby. I was told we had the right room just needed the keys to the other. WHAT?? When I informed them about the wine and fruit basket I was told to drink it and enjoy the fruit. Now I have never stayed at a Hilton before but the lingo for their suite really translates to adjoining
rooms. Once we got into the second room and opened the
door we noticed a puddle on the carpet. We put a towel over it so we would not get wet socks and went to bed due to the late hour. When leaving the hotel the next morning we informed the front desk of the smell and the water. She told us they would get an air purifier in the room (there was one already in there) and send maintenance up to fix the water. While we were gone, no one came. (The wine and fruit basket were gone.)By the second morning the wet carpet had spread the width of the doorway and about four feet away from it. We left a 3 star hotel to be closer to Disney and to use the shuttle system which we never used. Huge disappointment for the money we paid and for being a Hilton. Our kids were even disappointed with this hotel. We were going to cancel this room too when we first arrived in Orlando, but the cancelation policy is 5 days out. The pool bar wasn't even open in the afternoon. Huge disappointment. Won't stay a Hilton again.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank schroederpines
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamesGrosso, General Manager at Hilton Orlando Lake Buena Vista - Disney Springs™ Area, responded to this reviewResponded August 19, 2014

Please accept our sincere apologies for the shortfalls during your recent stay. We know our guests deserve the best and we will use your comments as we continually evolve to meet and exceed our guests' expectations. We have shared your comments with our team and assure you appropriate steps have been made to correct the issues you encountered with comfort and cleanliness. Should you return to our area in the future, we would love to have you back so we may better demonstrate the complete quality stay you expect and deserve.

Thank you,
James Grosso

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Reviewed August 15, 2014

I attended a conference in this hotel.
What impressed me: the size of the hotel, many conferences being held simultaneously.
There was a restaurant, a coffee shop (starbucks) selling snacks etc. and a Disney shop.
There was a bus regularly to all Disney parks, so it was really easy to visit the parks. We bought our DisneyWorld tickets from the shop in the hotel. The hotel is near Disney Downtown, so we could easily access the shops there, with 5 minutes walk.
The staff was polite and helpful. The room was clean. I really enjoyed my stay there.

One small drawback, I thought the temperature in the hotel was a bit low. It was really hot outside, and I feld cold inside, so I had to put on a jacket inside the hotel, and my hotel room. The aircondition would make the room too cold. if I turned it off, the room was too hot. We couldn't regulate the temperature.

  • Stayed: October 2013, traveled on business
    • Location
    • Sleep Quality
    • Service
Thank Gal2077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamesGrosso, General Manager at Hilton Orlando Lake Buena Vista - Disney Springs™ Area, responded to this reviewResponded August 18, 2014

Thank you for your kind words regarding your recent stay with us. I am glad you had a pleasant time, and I hope to be of your choice when back in town.

All my best,
James Grosso

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Orlando Lake Buena Vista - Disney Springs™ Area

Address: 1751 Hotel Plaza Boulevard, Disney Springs Resort Area, Orlando, FL 32830-8430
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#33 Top resorts Hotel in Orlando
#46 Luxury Hotel in Orlando
#77 Business Hotel in Orlando
#116 Romantic Hotel in Orlando
#120 Family Hotel in Orlando
Price Range: $143 - $281 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Orlando Lake Buena Vista - Disney Springs™ Area 4*
Number of rooms: 814
Official Description (provided by the hotel):
Ideally located in the Disney Springs™ area, the Hilton Orlando Lake Buena Vista hotel is steps from exciting theme parks and popular tourist attractions. Shuttle transportation to Disney Theme Parks is included in your stay. On Sundays, take the kids to a Disney Character Breakfast. Relax in two outdoor, heated swimming pools, children's spray pool or tropical outdoor spa. Savor a variety of cuisines at one of the seven restaurants and lounges. ... more   less 
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Also Known As:
Hilton In Walt Disney World Hotel Orlando
Hilton Hotel Orlando
Walt Disney Orlando
Hilton Orlando

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