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Hilton Orlando Lake Buena Vista - Disney Springs™ Area
Ranked #148 of 339 Hotels in Orlando
Rotonda, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Maid Staff”
Reviewed December 3, 2013

When they came to clean room, they could not understand english whatsoever, therefore could not understand that I was telling them that my child wet the bed, and the mattress was never changed out. Other then that, I've been going to that hotel for 15 years and haven't had many problems, just some rooms are moldy more then other which creates allergy problems, BUT for a price, they will give you an air filtered room...smh.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Cheryl D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (613)
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English first
Fort Wayne, Indiana
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 2, 2013

The hotel was nice, but needs a bit of updating. The carpets in our hotel room were old and needed to be replaced. The maids did not do a good job of cleaning our room, as there were dirty glasses left for 3 days. The beds did not offer a good nights rest, as they were lumpy.

We had a room with a patio, which was AWESOME!!!

The breakfast buffet at Covington Mill was great, but pricey at $20 per person. The best thing there was our server, Khadisa. We asked for her every time we went and got her all but her days off. She was fast, courteous, friendly and very very nice!

The 24 hour market was really nice!!!!

The location, right across from Downtown Disney, was really great. We walked over, shopped, ate, and walked home easily. You can also walk over and catch Disney busses to their locations, which we did for a dinner reservation. Be aware that we allotted an hour to get there and were 10 minutes late, due to multiple stops, wheelchair loads, etc.

Overall, this was a nice hotel and we might stay again, but would be more likely to stay at a Disney hotel.

Room Tip: Room 172 has a patio and is on the walkway to Downtown Disney.
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wendy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farmington, Minnesota
Level 5 Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed December 2, 2013

We stayed at this hotel because it was located within walking distance of Downtown Disney and with the limited time we had in the area that is where we wanted to go. The room was excellent. It had two sinks one outside of the bathroom and one in the bathroom. It made it really easy in the morning. The room also had a small fridge. We used the hot top which was nice. The hotel was sold out but it didn't feel busy at all.

One of the things that impressed me the most is the staff. I had lost my key while we were out and about and I came back to the front desk and the front desk staff person who checked me in remembered my first name. I was very impressed by that especially over the Thanksgiving weekend.

The only negative I saw was the cabinet door the that the fridge was in had a broken hinge.

One of the highlights was the Sunday morning character breakfast. As a Hilton Honors Gold Member I got free breakfast but that also gave me a voucher to be used for the three of us for the character breakfast. It was like a $60 value. It was surprising and very much appreciated. It was also a nice touch that they had Mickey Mouse waffles for breakfast as well. They had four characters at at the breakfast who wandered around.

This was just a great hotel! I can't say enough about the staff. I really enjoyed my experience and would definitely recommend it.

Room Tip: The character breakfast on Sunday is great for kids. They have shuttles to various parks. Within w...
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Gussy02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamesGrosso, General Manager at Hilton Orlando Lake Buena Vista - Disney Springs™ Area, responded to this review, December 5, 2013
dear loyal Hilton Honors member, thank you kindly for such great review, and for mentioning some of our perks including the character breakfast! I am especially pleased to read our staff delivered the Hilton promise of excellent hospitality!

I hope to have the pleasure of hosting you in the near future.

Happy Holidays,

James Grosso,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloomington, Illinois
Level 5 Contributor
53 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed December 1, 2013 via mobile

Stayed at the Hilton durring our disney vacation. The staff was friendly and efficient. The room was clean and comfortable. Apart from the contact lense we found in the bathroom which was not ours. Ew.

The overall experience was very good. We will sure be returning here on our next trip.

Stayed December 2013, traveled as a couple
Helpful?
Thank Shadowhorse01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamesGrosso, General Manager at Hilton Orlando Lake Buena Vista - Disney Springs™ Area, responded to this review, December 5, 2013
Dear traveler, thank you for the great comment. I am glad you had a wonderful time with us, apart from finding someone left their vision behind! So sorry we missed that, and I hope we can make it up to you next time you come to visit.

Have a wonderful holiday season with your loved ones.

All my best,
James Grosso
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level 4 Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed November 30, 2013 via mobile

The beds were comfy, the rooms were clean, the shower was fantastic! the staff were great and we were given a handful of bonuses at arrival (drink vouchers, DVD rentals) and there was no problems at all - nice and quiet, which was an unusual blessing this close to Disneyworld! There was a coin laundry that was an unexpected bonus! I would have liked if there was a shuttle to Universal Studios like there was to the Disney parks, but over all it was a great stay!

Stayed November 2013, traveled with friends
Helpful?
1 Thank pikasafire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamesGrosso, General Manager at Hilton Orlando Lake Buena Vista - Disney Springs™ Area, responded to this review, December 5, 2013
Hi traveler! Thank you for the great review. I am so pleased to read your stay with us was very enjoyable and up to your expectations. I surely hope you come visit us again when your in town.

Until next time.
Happy Holidays,

James Grosso
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laguna Beach, California
Level 3 Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 30, 2013

Average hotel. Pros: Hotel amenities, free bus transportation to all the parks, short walk to Downtown Disney, reasonably priced for a hotel on the park grounds, you can buy your park tickets at the gift shop. Cons: They don't tell you about the $20 something dollar a day resort fee until you check in, suites are only one room, bus transportation to/from parks is approx 30-45 mins (once you make all the stops at other resorts/parks).

Room Tip: Free breakfast if you are staying on the Hilton Honors floor.
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JEM345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed November 30, 2013

the hotel was everything a Hilton should be. great service, great rooms, the best of what a hotel should be......except the charges you get upon checkout that should have been included in the hotel reservation rate on the front end of the deal. all the extra adds on about fifty bucks a night to your rate.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Orlando Lake Buena Vista - Disney Springs™ Area

Property: Hilton Orlando Lake Buena Vista - Disney Springs™ Area
Address: 1751 Hotel Plaza Boulevard, Disney Springs Resort Area, Orlando, FL 32830-8430
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#32 Top resorts Hotel in Orlando
#45 Luxury Hotel in Orlando
#77 Business Hotel in Orlando
#116 Romantic Hotel in Orlando
#120 Family Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Orlando Lake Buena Vista - Disney Springs™ Area 4*
Number of rooms: 814
Official Description (provided by the hotel):
Ideally located in the Disney Springs™ area, the Hilton Orlando Lake Buena Vista hotel is steps from exciting theme parks and popular tourist attractions. Shuttle transportation to Disney Theme Parks is included in your stay. On Sundays, take the kids to a Disney Character Breakfast. Relax in two outdoor, heated swimming pools, children's spray pool or tropical outdoor spa. Savor a variety of cuisines at one of the seven restaurants and lounges. ... more   less 
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Also Known As:
Hilton In Walt Disney World Hotel Orlando
Hilton Hotel Orlando
Walt Disney Orlando
Hilton Orlando

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