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“The "old" Hilton Experience” 4 of 5 stars
Review of Hilton Orlando Lake Buena Vista - Disney Springs™ Area

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Hilton Orlando Lake Buena Vista - Disney Springs™ Area
Ranked #143 of 334 Hotels in Orlando
New York
Level Contributor
65 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
“The "old" Hilton Experience”
4 of 5 stars Reviewed December 8, 2012

I have stayed at this Hilton a few times and overall, I would reccomend it. The service is truly excellent here - our poolside server (Linda) was awesome, the valet and bell service guys are very efficient and professional and the front desk is really accomodating. No one told us about the breakfast availabe to members, but we found it on our own and even with the morning, crazy rush (Disney goers all around), the servers work very hard at helping seat people and keep things stocked and clean. I stay at a lot of Hiltons and this level of service was truly above and beyond, I would say its like Ritz Carlton service at Hilton prices.

Thats what is great about this hotel - the rest is pretty standard - for example, there are two large pools outside in a well-kept area at this property, but its nothing too special - if you really want a great pool, stay at the Orlando Hilton, which has an awesome pool area complete with lazy river, water slide, etc (however, that property also runs $70 or so more a night). The hotel itself is older (this was the first Hilton in Orlando), but well kept.

I also get the complaints about the "resort fee" - why dont they just bump up their room prices $20 and leave that off? I am no marketing expert and I guess they need to keep their prices competitive, but it makes people feel like they are being ripped off, in my opinion. You get internet access (those of us who are Hilton members already get that), two free waters and 20% off your food and drink (the restaurants are decent but pricey), but feel like you should be getting something more, well...resorty I think.

We booked a regular room, but were offered an upgrade as a Gold member,so after waiting a little while, we took the parlor suite. Pros of that suite are that it is very roomy with a huge dining room table, wet bar area and great balcony (there are only a few balconies available at this property, so it was a good bonus). However, this room has a pull-out couch (not the worst I've slept on, but not the best, either) and a murphy bed - I find that strange, especially since they were placed right next to each other at an awkward angle - my 10 year old was fascinated with the Murphy, so the kids got that one (which they said was extremely comfortable) and the parents got stuck on the couch. Not sure it was worth sacrificing a real bed for the balcony, but the views of the area are pretty neat. Also, I don't mean to be too much of a nit-picker, but the carpet was really old and funky, beween that and the murphy bed, I felt like I had stepped back in time.

The location is good if you are heading to the parks, and I think this is the only hotel within walking distance to Downtown Disney (although, in my opinion, the only thing worth taking the kids to there is the T Rex cafe). There is also the Diseny shuttle offered at this property (which I think is the only Hilton with that service).

Its not the fanciest or nicest Hilton in the Orlando area, but for the service and value, this is definitely an excellent choice for a visit to the Orlando area.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank LouisLeroy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (562)
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English first
Boca Raton, Florida
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 6, 2012

We planned an impromptu trip to orlando and ended up staying at this wonderful hotel. Everything about the experience was spectacular, from the friendly, attentive staff to the beautiful grounds and pool. The room was top notch, clean with crisp sheets and big screen tv. Complimentary starbucks coffee in the morning, coupons in the room to downtown disney (which was a 5 minute walk across the street) and free shuttle service to the disney parks every 30 minutes. The staff were fantastic. Patrick at the front desk checked us in, he was very friendly and welcoming. He had great knowledge of the area and attractions. Megan was also very nice and accommodating. We will definitely be returning to this hotel again in the future.

Room Tip: Get a room on the top floor...you can see the parks.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Lauren P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed December 4, 2012

I absolutely loved this hotel and highly recommend it. Everything from check-in to check-out worked clockwork - corteous and efficient staff, clean and comfortable rooms, great price, and excellent location just accross the road from downtown Disney.

I was taking my family to Orlando for the first time and I was concerned that we were not staying in one of the Disney hotels, but it did not make the least difference here. This Hilton gives you access to extra magic hours at Disney parks and by being so close to downtown Disney, the theme park feeling was right there.

I would not think twice before making another reservation here.

Room Tip: A high flooor is great.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank fca202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ventura, California
Level Contributor
68 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed December 3, 2012

Stumbled on this hotel two years ago and needed to come back to Orlando again for 4 nights. I love this hotel. Check in was easy and service was great. Rooms are very clean and quiet. Coffee & teas are available in your room. Elevators are speedy and the lobby area is impecable. Had to self-park and that was very easy and close to the hotel's entrances. I loved the fitness area. Worked out 2 days and there was no one in there. The equipment seemed new and had all the bells and whistles. The price was excellent. Exceeded my expectation. Also, if you want - you can walk to downtown Disney. When I come back to Orlando, I will stay here again.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank lilizmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto,
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed December 2, 2012

Pros
- Excellent shower pressure. Prolly the best I've been.
- Good wi-fi coverage
- Excellent price. About $90.
- Dry cleaning cheaper than the last Hilton I stayed at (Hilton Montreal)
- Was upgraded to a large king suite at diamond member which includes couch, dining table and bar area. Provided complimentary water as a diamond member.
- Close to outlet stores.
- Knowledgeable concierge. But do not expect major savings when purchasing tickets from concierge.
- Friendly check-in staff!

Cons
- Bathrooms a little small and old (you can tell its a washroom renovated on surface from 70s)
- Only expensive towncars available at the door. No taxi-rank for cheaper taxi.
- No free shuttle from airport. Taxi quite pricey from airport.
- Bus to disneyworld parks only once every 30 minutes and is shared between hotels.
- Room service more expensive compared to Hilton Montreal - at 25% service charge
- Fridge and A/C a little noisy. I landed up turning it off.
- Dialing 0 for room service, etc a little slower than usual.
- Executive floor complimentary continental breakfast is worse than other Hilton locations. Coffee was crappy (not filtered coffee - rather press a button and coffee comes out), limited selection, no hot food except for oatmeal, very small room but very crowded.
- The executive floor club room is only open to 11AM - not accessible after and no complimentary snacks or beverages served throughout the day (in Hilton Montreal, they serve snacks, hor d'oeuvres and desserts throughout day). Overall, breakfast needs improvement.
- Carpets are ugly green. Lighting is fairly dim.

Overall, you can't beat the value for $90! Cannot ask for more.

Room Tip: Ask for rooms close to elevator. Its a long walk!
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank coolioblob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey, UK
Level Contributor
74 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed December 2, 2012

The rooms are very good with very comfortable beds and neat, clean bathrooms.
In all areas the staff are very helpful especially in the convenience store in the lobby which sells a wide variety of foods, especially for breakfast.A short car journry to restaurants on Vineland Road adds to the great location factor.
The shuttles are regular and on time and this hotel has magic hours which gets you in the parks on certain days before the general opening so you can get to popular rides early.Parking is $13 per day but the free shuttles balance this charge in the overall cost.Check the rates over a period as sometimes they are high but the Hilton site generally quotes the same prices or lower than the booking sites.
Will be back when Mickey calls again.

Room Tip: WE had a room facing the interstate but glazing is very efficient at keeping out the noise
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank bryanll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New England
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed December 2, 2012

Hilton Honors Gold and Diamond members be aware that you no longer get most of your benefits at this hotel. They have started charging a mandatory resort fee that covers Internet Access, Fitness Club Access, and bottles of water. The only remaining benefit is the free breakfast in their (rather overcrowded) lounge. Due to volume they say they are unable to offer room upgrades and usually are not able to give you significantly later check-out times.

The resort has a convenient location and does offer Extra Magic Hours. Prkling is difficult and costly, you usually end up with a long walk to your room, and the staff seem like they feel guests are nuisances rather than customers. This used to be my go-to Hilton property in the attractions area but has really gone downhill.

Room Tip: Try and avoid the top floor with the executive lounge. All morning you will have kids running back a...
See more room tips
  • Stayed November 2012, traveled solo
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
3 Thank Cloudboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamesGrosso, General Manager at Hilton Orlando Lake Buena Vista - Disney Springs™ Area, responded to this review, December 4, 2012
First of all, we appreciate that you chose to stay with us and can assure you we value all of our guests. Rest assured we strive to make all guests have a great experience and will be mindful of your comments moving forward. We are also sorry for the experience you are having with our HHonors program. Please send us a detailed email to our Guest Assistance department. Please include your HHonors number and the confirmation number of your stay. That email address is hilton.comments@hilton.com. We look forward to your reply and will gladly try to assist. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Orlando Lake Buena Vista - Disney Springs™ Area

Property: Hilton Orlando Lake Buena Vista - Disney Springs™ Area
Address: 1751 Hotel Plaza Boulevard, Disney Springs Resort Area, Orlando, FL 32830-8430
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Top resorts Hotel in Orlando
#41 Luxury Hotel in Orlando
#77 Business Hotel in Orlando
#116 Romantic Hotel in Orlando
#120 Family Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Orlando Lake Buena Vista - Disney Springs™ Area 4*
Number of rooms: 814
Official Description (provided by the hotel):
Ideally located in the Disney Springs™ area, the Hilton Orlando Lake Buena Vista hotel is steps from exciting theme parks and popular tourist attractions. Shuttle transportation to Disney Theme Parks is included in your stay. On Sundays, take the kids to a Disney Character Breakfast. Relax in two outdoor, heated swimming pools, children's spray pool or tropical outdoor spa. Savor a variety of cuisines at one of the seven restaurants and lounges. ... more   less 
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Also Known As:
Hilton In Walt Disney World Hotel Orlando
Hilton Hotel Orlando
Walt Disney Orlando
Hilton Orlando

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