I have stayed at this Hilton a few times and overall, I would reccomend it. The service is truly excellent here - our poolside server (Linda) was awesome, the valet and bell service guys are very efficient and professional and the front desk is really accomodating. No one told us about the breakfast availabe to members, but we found it on our own and even with the morning, crazy rush (Disney goers all around), the servers work very hard at helping seat people and keep things stocked and clean. I stay at a lot of Hiltons and this level of service was truly above and beyond, I would say its like Ritz Carlton service at Hilton prices.
Thats what is great about this hotel - the rest is pretty standard - for example, there are two large pools outside in a well-kept area at this property, but its nothing too special - if you really want a great pool, stay at the Orlando Hilton, which has an awesome pool area complete with lazy river, water slide, etc (however, that property also runs $70 or so more a night). The hotel itself is older (this was the first Hilton in Orlando), but well kept.
I also get the complaints about the "resort fee" - why dont they just bump up their room prices $20 and leave that off? I am no marketing expert and I guess they need to keep their prices competitive, but it makes people feel like they are being ripped off, in my opinion. You get internet access (those of us who are Hilton members already get that), two free waters and 20% off your food and drink (the restaurants are decent but pricey), but feel like you should be getting something more, well...resorty I think.
We booked a regular room, but were offered an upgrade as a Gold member,so after waiting a little while, we took the parlor suite. Pros of that suite are that it is very roomy with a huge dining room table, wet bar area and great balcony (there are only a few balconies available at this property, so it was a good bonus). However, this room has a pull-out couch (not the worst I've slept on, but not the best, either) and a murphy bed - I find that strange, especially since they were placed right next to each other at an awkward angle - my 10 year old was fascinated with the Murphy, so the kids got that one (which they said was extremely comfortable) and the parents got stuck on the couch. Not sure it was worth sacrificing a real bed for the balcony, but the views of the area are pretty neat. Also, I don't mean to be too much of a nit-picker, but the carpet was really old and funky, beween that and the murphy bed, I felt like I had stepped back in time.
The location is good if you are heading to the parks, and I think this is the only hotel within walking distance to Downtown Disney (although, in my opinion, the only thing worth taking the kids to there is the T Rex cafe). There is also the Diseny shuttle offered at this property (which I think is the only Hilton with that service).
Its not the fanciest or nicest Hilton in the Orlando area, but for the service and value, this is definitely an excellent choice for a visit to the Orlando area.
- Official Description (provided by the hotel):
- Ideally located in the Disney Springs™ area, the Hilton Orlando Lake Buena Vista hotel is steps from exciting theme parks and popular tourist attractions. Shuttle transportation to Disney Theme Parks is included in your stay. On Sundays, take the kids to a Disney Character Breakfast. Relax in two outdoor, heated swimming pools, children's spray pool or tropical outdoor spa. Savor a variety of cuisines at one of the seven restaurants and lounges. ... more less
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- Also Known As:
- Hilton In Walt Disney World Hotel Orlando
- Hilton Hotel Orlando
- Walt Disney Orlando
- Hilton Orlando