I am a petty laid back person in general and can't recall every writing a negative review after having a bad experience but this one goes beyond the pale. I plan on posting this on any public forum (along with the pictures I took of all of the nastiness I found in my rooms) that I can find to warn any future potential guests to stay as far away as possible from this hotel. I travel A LOT for work and recreation and have never had such and atrocious experience at any hotel I have ever stayed nationally or internationally at over the last 6 years. I couldn't wait to get out of this place.
During my 6 day stay here for a business conference I found a total of 4 cockroaches in my rooms (yes, I moved after finding the first one, which crawled across me), an ant hill next to the door, and an infestation of ants on my coffee cart on day 5. There were various small bugs and ants crawling on the walls in the conference rooms as well. I also noticed that at some point during my stay (day 3 or 4) I had gotten 11 distinct bite marks on my left leg and foot. Ants? Bed bugs? Who knows. After reading through some other reviews from posters I discovered there have been several complaints about bed bugs here. Disgusting. I am double washing all of my clothes and fumigating my suitcase now as a precaution for anything that may have hitched a ride home with me.
I voiced complaints to the front desk at least 3-4 times (and moved once after insisting) and every time was received with an unsympathetic, "Oh. Ok, well, I'll tell housekeeping." When I asked if there was a General Manager I could speak with I was told he was informed already. "Ok, is he going to contact me or do anything about my experience?" I inquired. I don't know but he knows there were problems. That's fabulous. Thanks.
Unbelievable. Completely unbelievable. Stay FAR away from this place.
- Official Description (provided by the hotel):
- Ideally located in the Disney Springs™ area, the Hilton Orlando Lake Buena Vista hotel is steps from exciting theme parks and popular tourist attractions. Shuttle transportation to Disney Theme Parks is included in your stay. On Sundays, take the kids to a Disney Character Breakfast. Relax in two outdoor, heated swimming pools, children's spray pool or tropical outdoor spa. Savor a variety of cuisines at one of the seven restaurants and lounges. ... more less
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- Also Known As:
- Hilton In Walt Disney World Hotel Orlando
- Hilton Hotel Orlando
- Walt Disney Orlando
- Hilton Orlando