my family and i went to this hotel for the 4th time at easter, it is central and handy to everything on i drive, however, this time it was an upsetting experience.. on arrival we were asked for a credit card (as all hotels do) i told the girl that we would not be paying with that card, she assured us that nothing would be taken from the card it was for identification only. i went to use the card a few days into our holiday at one of the malls, it was declined, luckily i had cash with me, i contacted the card issuer to see what the problem was only to be told that homewood suites had taken nearly a thousand pounds, i went to management who were friendly enough but i was not happy about it at all, i wrote to hilton hotels customer services when i got home and was told it would take three days to investigate, i am still waiting !! as i said earlier we have been here 4 times as we enjoyed it but this was upsetting, i did not authorise payment to be taken from my card and was very upset, i have given a poor rating because that is how i feel about the handling of the situation then and now, over six months later. sad to say but i will not be returning here again, UPSET !
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- Also Known As:
- Homewood Suites Orlando/International Drive/ Hotel Orlando
- Homewood Orlando
- Orlando Homewood Suites
- Homewood Suites International Drive