This was our second stay at the Sheraton Vistana Villages this year. The first time we were very happy with our room and the excellent service. This time when we checked in we were told our room wasn't ready, and that we could have a room in one of the less desirable buildings. We opted to wait for our room. We were told the room would be ready by 4 pm or earlier. When we hadn't heard from the front desk by 4, we called, and were told the room would be ready by 5. When we returned to the hotel and were given our key we went to the room to find housekeeping and maintenance still in the room. There were no apologies forthcoming from the front desk. We did not have any towels, and the roll away promised was not present. Both these issues were corrected after phone calls to guest services.
All in all, a bad check in experience. Room was nice, though worse view and location than on previous visit. Will probably return in spite of poor service on this visit.
- Official Description (provided by the hotel):
- Enjoy spacious one and two-bedroom villas ranging from 500 to 1080 square feet, complimented by fully furnished kitchens or kitchenettes to make a sunny breakfast to a family feast with separate bedroom(s) featuring The Sheraton Sweet Sleeper, dining/living room, washer/dryer, free in room wireless internet, complimentary parking and no hidden resort fees. This resort is perfectly located on South International Drive on 95 beautifully manicured acres. Four unique pools including a quarter-acre pool with dramatic centerpiece waterfall, playful family interactive pools along with tennis, basketball, fitness centers and picnic areas with barbecue grills are sure to delight every member of the family. ... more less
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- Also Known As:
- Sheraton Hotel Orlando
- Vistana Villages
- Sheraton Orlando
- Orlando Sheraton
- Sheraton International Drive