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“Great Vacation Resort”

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Sheraton Vistana Villages - International Drive
Ranked #76 of 342 Hotels in Orlando
Certificate of Excellence
GreenLeadersSilver level
Reviewed June 14, 2013

We stayed in this resort for 8 days and 7 nights back in 2009.

At first I was disppointed because the villa that they put us in was outdated. Take note it is still nice, it even has a whirlpool tub but it sucks when you see renovated rooms and you're not in it when we're gonna stay for 7 nights.

I contacted the hotel and they assured us that they are going to move us once there is available unit.

After 3 nights they move us to a one bedroom villa. And man it was renovated really well.

The kitchen was really nice. The architecture and the design of the room is great.

The sofa on the living room is pull-out so we sleep on the bedroom and on the living room as well.

What I love the best about this resort is that they have multiple swimming pools and they are all nice.
They have different programs everyday for the family and kids to participate to.
THere's a movie night in the pool, they would set up a big screen so while everybody is eating marshmallows and swimming they could watch.
There is karaoke night. Kids can have art sessions in the morning. Etc.
Too many to mentioned.

If you want funfilled activities with your family, this is the place to go to.

I wish I could go back.

Room Tip: Request for an updated villa.
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  • Stayed: July 2012, traveled with family
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3  Thank prettykhen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
svv-guest-services, Manager at Sheraton Vistana Villages - International Drive, responded to this reviewResponded June 15, 2013

Dear prettykhen,

Thank you for returning to Sheraton Vistana Villages for a second time and thank you for your TripAdvisor posting. It is always our desire to meet and exceed all our guest’s expectations so we were delighted to see that our team was able to accommodate you with a villa change. It looks like you also enjoyed the many different activities produced by our Fun Team; you can’t go wrong eating marshmallows while watching a poolside movie. You said it perfectly, “If you want funfilled activities with your family, this is the place to go to.” We look forward to welcoming you back for a third visit where you will find many new activities designed for your ultimate enjoyment. Please do not hesitate to contact us at svvgm@starwoodvo.com once you have made your next booking so that we may properly tend to your reservation.

Sincerely,

Resort Management

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2,461 - 2,467 of 5,189 reviews

Reviewed June 14, 2013

We just returned home today from a one week stay here and it is perfect. It has everything, friendly people, great activities and pools, and a nice condo too. We rented a two bedroom and it had everything we needed. I had called ahead and requested a top floor, a great view and an end unit for less noise. I got it all and I was very happy with all of it. The view was great. We stayed in Building 7 room 506 and were very pleased. My relatives couldn't get in here and rented in Sheraton Vistana Resort instead and we visited back and forth a few times. (About a 15 min. drive between them) But this is by far the better place. The resort is not as well kept and they have small pools that of course get crowded. In the villages there is the waterfall pool, where we stayed, a kids section which is St Augustine and they have a pool slide and pirate ship and the Key West section which is very quiet and has a quiet pool/ We will go again next year to the village.

Room Tip: If you have small children the St. Augustine section is where you want to be. If you are elderly, th...
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  • Stayed: June 2013, traveled with family
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2  Thank dellshar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
svv-guest-services, Manager at Sheraton Vistana Villages - International Drive, responded to this reviewResponded June 15, 2013

Dear dellshar,

Thanks for your wonderful TripAdvisor posting as we always love to see the word “perfect” in any type of review. Our entire team is dedicated to providing a family resort experience that is second to one. We truly feel that Sheraton Vistana Villages is a destination in itself: beautiful pools, well appointed villas and a wide variety of activities & amenities. We are also pleased that our Front Office team was able to accommodate all your villa requests as building 7 provides a wonderful view of our Bella landscaping and Bella pool (with the waterfall). Please do not hesitate to contact us at svvgm@starwoodvo.com once you have made your next reservation so that we can personally attend to your requests and needs.

Sincerely,

Resort Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 14, 2013

This time around we stayed at the Key West section of the resort. We had a few minor issues but they were corrected after a call to the front desk. The staff made follow up calls to see if the problems were corrected to our liking. Rooms were nice. Loved the full kitchen and the nearby Publix. Saved a ton of money by cooking in opposed to dining out. Took advantage of the pool and had a great time. The only thing about short stays is that you don't get a chance to enjoy everything that they offer. Can't wait to go back. Thanks!

Room Tip: Plan early because the resort fills up fast. Love the Key West section of the resort. Be proactive...
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  • Stayed: June 2013, traveled with family
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Thank mightybh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
svv-guest-services, Manager at Sheraton Vistana Villages - International Drive, responded to this reviewResponded June 15, 2013

Dear Mightybh,

Thank you for your TripAdvisor posting and for choosing Sheraton Vistana Villages as your Orlando vacation resort. You’re right, it’s impossible to take ineverything the resort has to offer in just two days but we are pleased that you were able to experience our best kept secret: the Key West village. This area of the resort has its own pool, but can be classified as “serene”, yet is just a short stone’s throw from all our other great resort amenities. We can’t wait for your next visit and hopefully you will be able to enjoy a longer stay with us. Please do not hesitate to contact us at svvgm@starwoodvo.com once you have made your next booking so that we may properly tend to your reservation.

Sincerely,

Resort Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 12, 2013

So first if you are a traditional SPG status member do not stay here. If you are a vacation club member stay here or if you have not status and no affiliation stay here. It says it is SPG property but it is not – it is a vacation club property if you have traditional SPG status it is a horrible experience because they do not value you, nor do you get any of your usual perks.
The sales team hounds you. We listened to their pitch and then when my sons diaper needed changing they followed me into the bathroom to hound me while I changed the diaper.
We did not realize 10am check out bec we are platinum this is not a hotel that recognizes that status so 10 am check out unless you pay or beg. We begged got noon used to getting 4 at reg spg hotels. While I was showering at 11am that day the cleaning people came in and watched me shower. I called the front desk so they could call off the cleaning people who were adamant that they get to clean while I shower, the front desk blew me off. From other reviews now I see that watching people shower is a hobby of this hotel. The rooms are great and until the last day even with all of the problems up until they I would have stayed again but watching me shower put me over the edge.
Called SPG and they tried to fix it. It was not until much later I found out this is not SPG this is Vacation club network and they do not operate on the same level.
Management is at fault at this hotel. Management is HORRIBLE at this hotel. They lie and lie consistently. We did get an I’m sorry note along with an agreement to credit us points by the Vacation Club which later they rescinded. Starwood’s Preferred Guests 800# did give us the points out of their own customer service bucket- which was Extremely nice since none of this was their fault.
I question if some of the problem is that management has to keep responding to these negative reviews that they can’t do their job adequately. I would say stop responding and start leading and teaching your front desk how to do their job and get a better attitude and STOP WATCHING PEOPLE SHOWER!!!!

  • Stayed: May 2013, traveled with family
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3  Thank lambsidell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
svv-guest-services, General Manager at Sheraton Vistana Villages - International Drive, responded to this reviewResponded June 25, 2013

Dear Iambsidell,

On behalf of the entire team here at the Sheraton Vistana Villages I would like to thank you for spending your vacation here in Orlando with us. We would also like to thank you for taking the time to share your comments about your stay with us and TripAdvisor. Only regular feedback from our guests and owners allows us to constantly monitor our service levels and to improve wherever necessary and possible.

Please be assured that privacy of our guests in of utmost importance to us, hence each villa is equipped with a privacy / safety deadbolt and security latch on the front door and “Privacy Please” signs that we encourage our guests to use when inside their villa. I very much regret that our housekeeping team disturbed you on your check out day at 11:30 am. As a valued SPG member we afforded you a noon check out at last minute, unfortunately this information did not reach the housekeeping crew in time.
I wish I would have been able to speak with you in person, unfortunately I was at our sister resort that morning but I understand that our Guest Service Manager followed up with you and arranged for restitution for this unfortunate mix up.

As a Starwood Vacation Ownership Resort, due to the large size of our accommodations and the time it takes to clean them, and in consideration for incoming owners and guests, we are unable to extend the check out time during high occupancy. We state this during check in, on the resort guide you receive, as well as on the Starwoodhotel.com and SPG.com web sites. While we offer the space of a vacation condo, fully equipped with kitchens and dining rooms, washer and dryer and other conveniences of a “vacation home”, we are unable to offer select SPG® elite member benefits including upgrades, Suite Night Awards, 4:00 p.m. late check-outs, etc. when our resort runs full.

I regret that we did not meet your expectations and that you were disturbed just before your check out. I understood that we apologized and resolved this situation with you however; please contact me at any time to discuss this matter further. I wish we will be able to welcome you and your family back to our resort sometime this year to provide you with a different experience.

I look forward to hearing from you,

With best regards

Jörg C. Heyer, LCAM,CHA

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Reviewed June 11, 2013

Just returned from a 16 night stay at the Sheraton Vistana Villages with my wife and 3 young children aged 3 to 9. It's was our third visit to Florida in 5 years and this was by far the best place we have stayed and it was the cheapest !!!
Will definitely return and do not worry about being pestered about timeshare as we only received one call and we said we were not interested and that was that.
Rooms were spotless and very spacious and the service from all the staff was first class.

Room Tip: Stayed in room near children's pool which was perfect for our 3 children.
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  • Stayed: May 2013, traveled with family
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3  Thank Darren G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
svv-guest-services, Manager at Sheraton Vistana Villages - International Drive, responded to this reviewResponded June 15, 2013

Dear Darren G,

Thank you for your posting and it was great to have you visit Sheraton Vistana Villages for the first time and for 16 nights at that! Based on your desire to return I hope we can assume that you and your family had an outstanding time and took advantage of everything our resort has to offer. We look forward to your next visit and our staff will do everything they can to exceed your expectations. Please do not hesitate to contact us at svvgm@starwoodvo.com once you have made your next reservation so that we can personally attend to your requests and needs.

Sincerely,

Resort Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 10, 2013

Stayed in the Key West section of the resorts. Rooms were large and very clean, the bathroom was huge. Grounds are very nice and the resort had a store, restaurant, and out side shopping area near the pool. Pool areas had a lot activities such as ping pong and pool tables. There were numerous pools and playgrounds. The room had a full kitchen and dining areas which allowed us to save money on lunches and breakfasts.

  • Stayed: June 2013, traveled with family
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Thank Eatingallover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
svv-guest-services, Manager at Sheraton Vistana Villages - International Drive, responded to this reviewResponded June 15, 2013

Dear Eatingallover,

Thank you for your review of Sheraton Vistana Villages as your posting spoke volumes in a few sentences. We are delighted you were able to enjoy many of our resort amenities such as our well equipped villas, Fun Team activities and great pools. Thanks for taking the time to point out the pool tables and ping pong, both activities are available for your enjoyment at poolside! Hopefully you will have the opportunity to return to Sheraton Vistana Villages and we will be waiting with open arms and a team ready to ensure that all your wants and needs are met. We may be contacted at svvgm@starwoodvo.com

Sincerely,

Resort Management

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Reviewed June 10, 2013

We are Starwood timeshare owners and stayed here for a week with our daughter and two grandchildren for the first time.

For those who are used to vacationing at Westin's Kaanapali (Starwood) resort in Hawaii, this is definitely a grade lower; still very nice for a family, but not as plush as some other Starwood resorts. The resort is close to Disney, no more than 15 minutes if you drive. If you take the free shuttle, it is about 20 minutes away.

We found the rooms to be clean and well stocked with essential cookware, dish detergent, paper towels, bath towels, soap, shampoo, tissues and other necessities. The one-bedroom unit is nicely laid out and ours and our daughter's unit were identical.

The food market was quite nice and the prices not exorbitant. They stock a wide variety of grocery items, as well as souvenirs. The sandwiches and salads they serve were very good, with a nice selection of healthy choices.

The staff was exceptionally friendly and helpful.

One issue for us was the free shuttle to Disney. It is provided by a private company. They were almost always late. There are also a limited number of shuttle trips provided. The last one leaving Disney, for example, is at 10:30PM, too early to allow a family to stay for fireworks at some of the parks. Still, we appreciated this service.

The pools, workout facility and all other amenities were very nice.

  • Stayed: June 2013, traveled with family
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Thank LesPicker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
svv-guest-services, Manager at Sheraton Vistana Villages - International Drive, responded to this reviewResponded June 15, 2013

Dear LesPicker,

We would like to extend our sincere appreciation for being part of the Starwood Vacation Ownership family and are delighted you were able to experience our resort for the first time. We agree it’s difficult to compare us to Westin’s Kaanapali but hopefully you were able to fully experience what we are all about: families. We try to create a family resort experience second to none with our award winning pools, resort activities and exceptional staff. We hope you were able to enjoy Sheraton Vistana Villages almost as much as the parks themselves. On your behalf we have forwarded your transportation concerns to our Attractions & Transportation management team for review.

We look forward to welcoming you back to Sheraton Vistana Villages sometime in the future.
Please do not hesitate to contact us at svvgm@starwoodvo.com once you have made your next reservation so that we can personally attend to your requests and needs.

Sincerely,

Resort Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Vistana Villages - International Drive

Address: 12401 International Drive, Orlando, FL 32821-6935
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Green Hotel in Orlando
#51 Family Hotel in Orlando
#60 Romantic Hotel in Orlando
Price Range: $121 - $302 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Vistana Villages - International Drive 3.5*
Number of rooms: 1037
Official Description (provided by the hotel):
Enjoy spacious one and two-bedroom villas ranging from 500 to 1080 square feet, complimented by fully furnished kitchens or kitchenettes to make a sunny breakfast to a family feast with separate bedroom(s) featuring The Sheraton Sweet Sleeper, dining/living room, washer/dryer, free in room wireless internet, complimentary parking and no hidden resort fees. This resort is perfectly located on South International Drive on 95 beautifully manicured acres. Four unique pools including a quarter-acre pool with dramatic centerpiece waterfall, playful family interactive pools along with tennis, basketball, fitness centers and picnic areas with barbecue grills are sure to delight every member of the family. ... more   less 
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Also Known As:
Sheraton Hotel Orlando
Vistana Villages
Sheraton Orlando
Orlando Sheraton
Sheraton International Drive

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