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“Outstanding, beautiful place, can't wait to come back.”

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Sheraton Vistana Villages - International Drive
Ranked #64 of 338 Hotels in Orlando
Certificate of Excellence
GreenLeadersSilver level
Chatham, Canada
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Outstanding, beautiful place, can't wait to come back.”
Reviewed February 15, 2013

Had a great vacation experience. Clean well kept grounds with bbq stations, in room washer & dryer. All the comforts of home. Even a screened in balcony porch. Pools are well maintained & never crowded. Great activity schedule for the kids on days when you choose to hang out. Wouldn't have changed a thing. Amazing place!!!!!

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
svv-guest-services, Manager at Sheraton Vistana Villages - International Drive, responded to this review, February 23, 2013
Dear Kim P,

Thank you for your posting on Trip Advisor and on behalf of the entire Sheraton Vistana Villages team thank you for spending your Orlando vacation with us. The best part about working at a resort such as ours is when we can exceed our guest’s expectations. It appears we have done so in this case. We are delighted you were able to enjoy many of our great amenities including our villa accommodations, Fun Team activities, and beautiful resort grounds.

We look forward to welcoming you back to Sheraton Vistana Villages sometime in the future. Please do not hesitate to contact us at svvgm@starwoodvo.com once you have made your next reservation so that we can personally attend to your requests and needs.

We promise not to change too much…only improve upon what we already have!

Sincerely,

Resort Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Level 2 Contributor
7 reviews
Reviewed February 14, 2013

First let me say to the reviewers that don't understand. This is not s hotel it is a time share community. No mini bar etc, room service, housekeeping, daily etc.... with that said, if you are looking for a hotel book at a Sheraton Hotel this is not.

This place was great. We have a timeshare in Colorado already and this place is of the same standard and quality. The timeshare program is unique to them so we liked that so much more that we purchased one.

The staff is friendly but not all of them. I was not fond of the transportation personnel. The activities side was great. Understand they have transportation at a premium (this is not a hotel). The green trolley for aweek pass is 8 $ and runs frequently enough that you won't waste time. Transportation to Disney is pricey, rent a car but do it yourself. It is only $14 to park at Disney for the day and you can move from one park to the other if you like. Ticket transfers with you.

If you read the website and educate yourself you can have a great trip and not go over budget.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
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    • Service
Helpful?
Thank nicolarenee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
svv-guest-services, Manager at Sheraton Vistana Villages - International Drive, responded to this review, February 23, 2013
Dear nicolarenee,

On behalf of the entire team at Sheraton Vistana Villages we would like to thank you for sharing your comments regarding your previous stay with us. We are certainly proud of our vacation ownership heritage and are delighted you were able to experience our beautiful resort. We would like to sincerely apologize for the treatment you received from our transportation staff and their failure to provide the exceptional level of service that our guests have come to expect from the Sheraton brand. On your behalf we have forwarded your comments to the proper department so they can be reviewed and acted upon.

Thank you for your loyalty to the Starwood Vacation Network. We look forward to welcoming you back to Sheraton Vistana Villages sometime in the future. Please do not hesitate to contact us at svvgm@starwoodvo.com once you have made your next reservation so that we can personally attend to your requests and needs.


Sincerely,

Resort Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Davenport, Iowa
Level 4 Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 12, 2013

We booked this through Priceline, so we weren't sure what the expect. We were thrilled with the location, service at check in and especially our own, one bedroom apartment with a full kitchen, washer/dryer and a great view of the pool. This was one stop on a ten day trip in Florida so it was great to be able to get some groceries, eat in the room, do laundry and hang out in "our place." The pool was great too, nice to have gate security and plenty of parking.

My only two, small complaints would be the pushy time share sales people, so just be prepared to say "no" multiple times to phone calls and other deals during your visit. And, we didn't receive room service during our three day stay. But a call to housekeeping and they quickly brought towels. Just kind of odd they didn't even stop by to make the bed.

For us, it was worth the hassle for a great deal on a beautiful room.

Room Tip: Ask for a room facing the pool, preserve or lakes - a much prettier view than the parking lot.
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  • Stayed January 2013, traveled on business
    • Value
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Helpful?
Thank dumont82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
svv-guest-services, Manager at Sheraton Vistana Villages - International Drive, responded to this review, February 23, 2013
Dear Dumont82,

Thank you for taking the time to review our resort. We are delighted that you decided to include Sheraton Vistana Villages as part of your 10 day tour of Florida. It appears you were able to kick back and relax while taking full advantage of our villa accommodations and some of the relaxing features of the resort.

Please understand that while there are no obligations to attend or participate in the Product Update, the 90 minute presentation is a useful tool which benefits users of the Starwood Vacation Network. We extend our sincere apologies to you and your family for the less than pleasant treatment you received from our vacation services team.

Also, would you kindly provide some additional details concerning your reservation so we can look into your rate plan since not all rate plans include housekeeping service?

We look forward to welcoming you back to Sheraton Vistana Villages sometime in the future. Please do not hesitate to contact us at svvgm@starwoodvo.com once you have made your next reservation so that we can personally attend to your requests and needs.


Sincerely,

Resort Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Estero, Florida
Level 6 Contributor
104 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed February 12, 2013

My husband & I stayed here recently because my husband had a conference in Orlando. We waited too long to book our hotel room and all the hotels we would usually stay at were already booked. It's important to understand that we're used to staying at 4 and 5 star resorts and that we don't have any children. With that in mind, I was initially annoyed by the hotel's lack of amenities - no mini bar, no movies on demand, no bathrobe, etc. I also didn't enjoy being able to hear people running around above our room or outside it. THAT SAID, I realize that I am not the typical person staying at this hotel. If you are traveling with your family for a Disney vacation, this would be a great choice! We had a two-bedroom/two-bathroom suite that was huge. The "marketplace" on site was well-equipped so you can stock the kitchen with everything your family wants. In addition, the pools were very nice and very family-friendly (with play areas for the kids and lifeguards on duty). International Drive is the heart of Orlando so the location is convenient to everything. But, beware the staff trying to sell you a timeshare here. The phone calls are constant (we unplugged our phones after receiving back-to-back calls at 8am and 9am the first morning we were there). Oh, and check the alarm clock before you go to bed the first night. Someone must have thought it would be funny to set the alarm for 4am so my husband & I got a great "surprise" in the middle of the night....

  • Stayed February 2013, traveled on business
    • Value
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Helpful?
Thank happycj24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
svv-guest-services, Manager at Sheraton Vistana Villages - International Drive, responded to this review, February 27, 2013
Dear Happyjackman –

On behalf of the entire team at Sheraton Vistana Villages we would like to thank you for sharing your comments regarding your previous stay with us. You are certainly correct in your assessment that we are a “family orientated” vacation ownership resort as indicated by our villa accommodations, Fun Team Activities and award winning pools. However, your comments are important to us as we constantly evaluate all our offerings so that we may appeal to all types of guests. We would welcome an opportunity to further discuss your vacation experience with you and may be contacted at svvgm@starwoodvo.com.

Sincerely,

Resort Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 11, 2013

We recently stayed here while taking our son on his first trip to Disney. Overall an average timeshare. 1) the food is mediocre at best and there is one restaurant on the property ... Not much variety. 2) very little variety to offer in terms of shuttle service to/from parks. They should give people more options so they don't have to stay 7 plus hours until a return shuttle is avail. The one big bonus were the pools - all 3 were amazing and very kid friendly. And the staff is really great.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
svv-guest-services, Manager at Sheraton Vistana Villages - International Drive, responded to this review, February 23, 2013
Dear Jen P,

On behalf of the entire team at Sheraton Vistana Villages we would like to thank you for sharing your comments regarding your previous stay with us. Although your experiences with Flagler Station Bar & Grill and our shuttle service did not meet your expectations we will certainly use your valuable feedback to improve future guest offerings. We sincerely appreciate the comments concerning our award winning pools and exceptional staff. At Sheraton Vistana Villages we always strive to provide the exceptional level of service that our guests have come to expect from the Sheraton brand. If you would like to provide additional feedback please contact us at svvgm@starwoodvo.com.


Sincerely,

Resort Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Tripoli, Pennsylvania
Level 6 Contributor
185 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed February 11, 2013

We visited at the end of January on a promotonal offer we couldn't pass up and were pleasantly suprised at the nice resort. We read several negative review and started to worry, but we got the St. Augustine section and it was great! The property was quite full with many cars at night, but many people left during the day for attractions, thus the pools were not full during the day. The pools were warm, the property well kept. They are expanding the Marketplace store which has the essentials and coffee, but there are enough grocery stores nearby if you need to shop. It is close to the attractions and restaurants (see other reviews on places we ate & visited).
We did the time share presentation with Fatiha and she did a geat job of informing us qbout the SPG program. We have been misinformed in the past and are very leary of these presentations, but she was very honest and wasn't pushy like most sales people are.
Our only complaint was the sofa was not real comfortable and the pots and pans were of low quality and I had bacon stick to one of the frying pans (wouldn't think it would happen with the grease from bacon).

Room Tip: The St. Augustine section is the newest, so they may be your best choice if you have a option. The...
See more room tips
  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trytogetawayoften
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
svv-guest-services, Manager at Sheraton Vistana Villages - International Drive, responded to this review, February 27, 2013
Dear Trytogetawayoften –

Thank you for your TripAdvisor posting and for choosing Sheraton Vistana Villages as your Orlando vacation resort. Our award winning pools, newly expanded Village Marketplace and St. Augustine Village accommodations certainly make for a relaxing environment especially for those guests who are using our resort for some much needed R&R!

We look forward to welcoming you back to Sheraton Vistana Villages sometime in the future. Please do not hesitate to contact us at svvgm@starwoodvo.com once you have made your next reservation so that we can personally attend to your requests and needs.

Sincerely,

Resort Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level 3 Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 10, 2013

We stayed at a two bedroom suite in the Key West area. It was at the back of the resort and very quiet. The suite was clean and quite spacious. We have two young children, and having the space for them to run around is definitely a plus. Reception was very helpful. We got one voicemail and one polite phone call in the evening to see if we wanted to attend a "free breakfast". That was all in terms of promoting their time share. We were told the Key West suites had hard-wired internet. We could not find the hook-up, but the wireless worked well with reasonable speed and no dropped signals. We did not check out the pools or other amenities. The Disney parks were relatively close (less than 20 minutes by car). There's a supermarket (Publix) less than 5 minutes' drive down International Drive. Having a well-stocked kitchen to prepare breakfasts and suppers was very convenient. We have no complaints at all and will definitely consider staying here again in the future.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank G W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
svv-guest-services, Manager at Sheraton Vistana Villages - International Drive, responded to this review, February 23, 2013
Dear G W,

Thank you for your posting on Trip Advisor and on behalf of the entire Sheraton Vistana Villages team thank you for spending your Orlando vacation with us. During your stay you were able to discover one of our best kept secrets, our Key West Village. The suites in the Key West Village are recently renovated and the village itself has a peaceful serenity to it yet provides easy access to all our great resort amenities. We will also pass along your comments concerning our Reception team so that they may be recognized for their service.

We look forward to welcoming you back to Sheraton Vistana Villages sometime in the future. Please do not hesitate to contact us at svvgm@starwoodvo.com once you have made your next reservation so that we can personally attend to your requests and needs.

Sincerely,

Resort Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Vistana Villages - International Drive

Property: Sheraton Vistana Villages - International Drive
Address: 12401 International Drive, Orlando, FL 32821-6935
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Green Hotel in Orlando
#51 Family Hotel in Orlando
#60 Romantic Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Vistana Villages - International Drive 3.5*
Number of rooms: 1037
Official Description (provided by the hotel):
Enjoy spacious one and two-bedroom villas ranging from 500 to 1080 square feet, complimented by fully furnished kitchens or kitchenettes to make a sunny breakfast to a family feast with separate bedroom(s) featuring The Sheraton Sweet Sleeper, dining/living room, washer/dryer, free in room wireless internet, complimentary parking and no hidden resort fees. This resort is perfectly located on South International Drive on 95 beautifully manicured acres. Four unique pools including a quarter-acre pool with dramatic centerpiece waterfall, playful family interactive pools along with tennis, basketball, fitness centers and picnic areas with barbecue grills are sure to delight every member of the family. ... more   less 
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Also Known As:
Sheraton Hotel Orlando
Vistana Villages
Sheraton Orlando
Orlando Sheraton
Sheraton International Drive

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