This is not the hotel used to be.
We stayed at the Sheraton Vistana Villages for Christmas (10 days) and the experience wasn't good.
1-The bathroom was dirty.
2-The tub was clogged and the water didn't come out.
3-The electrical wiring of the washer and dryer got on fire, filling the room with smoke.
4-For an error of some of their maintenance employees, after they changed the washer and dryer, when we returned to the room late at night, we find the floor full of water.
5-The thermostast of the room didn't work, getting sick some family members because it was very cold, the thermostast was fixed two days later.
The reception desk finally agreed to change my room after I told them around midnight they would have to refund my money, so we can go to another resort or else my lawyers would be in contact with the hotel, had also told that all was videotaped.
But the most interesting thing is that the resort invited me to assist to a breakfast, and asked me to buy one week a year in their Starwood Vacation Ownership (timeshare), we explain all that happened to us, and they did nothing.
What they didn't know was that we could have bought a least a week, but after such an experience, we decided it was not worth it because if that was the treatment they gave us as a member of the Explorer Club where you would try to sell me something, what would be after purchase.
Finally, all this situation seems incredible but everything was documented as they were reported to the resort, who still have not given me a satisfactory answer to all these problems during my family vacation.
- Official Description (provided by the hotel):
- Enjoy spacious one and two-bedroom villas ranging from 500 to 1080 square feet, complimented by fully furnished kitchens or kitchenettes to make a sunny breakfast to a family feast with separate bedroom(s) featuring The Sheraton Sweet Sleeper, dining/living room, washer/dryer, free in room wireless internet, complimentary parking and no hidden resort fees. This resort is perfectly located on South International Drive on 95 beautifully manicured acres. Four unique pools including a quarter-acre pool with dramatic centerpiece waterfall, playful family interactive pools along with tennis, basketball, fitness centers and picnic areas with barbecue grills are sure to delight every member of the family. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Priceline, Booking.com, Hotels.com, Hotwire, Travelocity, Ctrip TA, TripOnline SA, Evoline ltd, Cancelon, HotelsforEveryone, getaroom.com and HotelQuickly so you can book your Sheraton Vistana Villages - International Drive reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Sheraton Hotel Orlando
- Vistana Villages
- Sheraton Orlando
- Orlando Sheraton
- Sheraton International Drive