We stayed here in mid October using an free-week exchange certificate in a 2 bedroom unit. This is a very large complex with 3 different sections. Our unit (12-104) was in the KEYS complex located at the rear of the property. It was on the ground floor and a block away from the pool (easy walk across the parking lot). It was a very nice recently-updated unit, with 3 LCD TVs, a full kitchen, large master bedroom with jacuzzi, and a screened-in porch that overlooked a pond. We had only two issues with the room - the main TV signal kept going bad (snowy, which was fixed on the 2nd day but came back) and a problem with the cold water faucet on the jacuzzi (hardly any cold water came out, so the tub could not be filled quickly to the desired temperature).
Being at the rear of the complex, it was a good walk to the main pool (if we wanted to go there) but it was also quite quiet -- people in the main complex have to put up with lots of car traffic going past them, the noise from the main pool (which was open past midnight) and congestion of the other 2 complexes which were very close together.
The KEYS has its own pool, 2 lit tennis courts, a sand volleyball court, a shuffle board court, 2 ping pong tables and a free outdoor pool table, along with its own small exercise facility. My wife likes to use different machines and this 'satellite' exercise room had 2 ellipticals that had problems (they were reported on the first day but not fixed before we left). Towels are handed out via a 'if you lose it it will cost you $25' card, and you get only one card per person. Towels could be exchanged until 4:30 PM at the activity window. There were a large number of lounge chairs around the fairly large pool so we never lacked a place to lay down (off-season?). However there were very few umbrellas (only at tables) so on the real hot days, options to get out of the sun were very limited.
Overall we had a very good time with our stay. It was close to Sea World and the convention center, as well as the other attractions on International Drive. Our only (but MAJOR) complaint was the check in and check out process, which we found unbelieveable for a both such a large complex and a name-brand chain -- they had a single reception desk that you must wait in no matter what you are doing. During check in, there were only 2 people there, and during checkout (at noon), only 3. We waited over 20 minutes during checkout for a 1 minute process, watching others getting checked in (about a 7-10 minute process). I felt even worse for the person in front of us who just wanted to ask a question about something (they too had to wait 20+ minutes). Not having a separate checkout desk (there were 3 sections to the reception area so dividing it is not an issue) was a big disappoint. And I believe that more of the people walking around in the 'back room' of reception could have come to the reception desk to help out when the single line got long (during our checkout, there were over 10 people in line) -- when you are on vacation at what is suppose to be a upscale facility, the first and last thing you do not want is to have to stand in long lines to get to your room...
- Official Description (provided by the hotel):
- Enjoy spacious one and two-bedroom villas ranging from 500 to 1080 square feet, complimented by fully furnished kitchens or kitchenettes to make a sunny breakfast to a family feast with separate bedroom(s) featuring The Sheraton Sweet Sleeper, dining/living room, washer/dryer, free in room wireless internet, complimentary parking and no hidden resort fees. This resort is perfectly located on South International Drive on 95 beautifully manicured acres. Four unique pools including a quarter-acre pool with dramatic centerpiece waterfall, playful family interactive pools along with tennis, basketball, fitness centers and picnic areas with barbecue grills are sure to delight every member of the family. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Vacatia, Starwood and Priceline so you can book your Sheraton Vistana Villages - International Drive reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Sheraton Hotel Orlando
- Vistana Villages
- Sheraton Orlando
- Orlando Sheraton
- Sheraton International Drive