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Sheraton Vistana Villages - International Drive
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Reviews (5,463)
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2,955 - 2,960 of 5,463 reviews
Reviewed October 5, 2012

We LOVED this hotel. Check in was an easy and quick process. We were able to check in 6 hours early without any problems. The staff were all curteous and quick to help you out. We requested a room in the St. Augustine section and were granted just that, a beautiful room with a balcony, overlooking the "lake" and the pool. The kitchen was stocked with everything... a collander for spaghetti, a whole set of knives, kitchen shears, pots, pans, wine glasses, mugs, a blender, toaster, etc. There are beautiful gas grills around the property. I looked at one grill and it was immaculate (almost looked brand new, so they must clean them regularly). The grounds were gorgeous. There are 4 pools...one with a pirate ship, a HUGE pool with a waterfall, a quiet pool for adults only, and 4th nicely shaped pool for all guests to use. There is a fairly large water slide. My 5 and 8 year old loved the slide! They have lots of daily activities (some cost several dollars, some are free). My children attended the "pirate party". It was free and really entertaining. I think they said it was the best part of the trip! There are 3 separate playgrounds on the property. All were fun. Also had ping pong and billiards by the pool, a beach volleyball court, and tennis. We had a king size bed in our room and it was very comfortable. I never sleep well in hotels, but this bed was just like home. My kids slept on the pull out couch. They said it wasn't as comfortable as their beds at home, but it wasn't bad.
This hotel was so nice and so relaxing we never went to Disney World. The kids preferred to relax and play by the pools. We were here in September and it was also a great month to be here. It was very quiet around the resort. No crowds and very relaxing.
Also, no hassles regarding the time share. After check in we declined a time share presentation and no one ever bothered us about it again.
This was definately a great trip for a family, but would also be a great trip for any age.

Room Tip: St Augustine is the newest section and overlooks the pirate ship pool. Best pool for kids on the premises.
  • Stayed: September 2012, traveled with family
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1  Thank loooovetravelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
svv-guest-services, Manager at Sheraton Vistana Villages - International Drive, responded to this reviewResponded October 6, 2012

Dear Loooovetraveling,

Thank you for your posting on Trip Advisor and on behalf of the entire Sheraton Vistana Villages team thank you for spending your Orlando vacation with us. We are delighted that you enjoyed your stay including our villa accommodations, award winning pools and other resort amenities. We are also pleased that our staff, especially our Front Desk associates and Pirate Party team, were able to provide the exceptional level of service that our guests have come to expect from the Sheraton brand.

We look forward to welcoming you back to Sheraton Vistana Villages sometime in the future. Please do not hesitate to contact us at svvgm@starwoodvo.com once you have made your next reservation so that we can personally attend to your requests and needs.

Sincerely,

Resort Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 5, 2012

I rented a two bedrooms apartment. I was in the newer sector. The rooms are very large and beds are comfortables. The living makes you feel at home. We invited friends to dinner almost everyday about 7adults and 6 littles kids!! It is not very close of Disney but the trip, about 15 minutes, it is not so different than other place (the distances are all big even if you are inside Disney). The swimming pools are excellent. The kids love the pirate's ship of one of the pools.

Room Tip: Ask for the newer sector sending an email a couple of days before
  • Stayed: October 2012, traveled with family
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Thank Hernan1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
svv-guest-services, Manager at Sheraton Vistana Villages - International Drive, responded to this reviewResponded October 6, 2012

Dear Herman1977,

On behalf of the entire team at Sheraton Vistana Villages we would like to thank you for sharing your comments regarding your previous stay with us. We are delighted to hear that you enjoyed our award winning swimming pools, villa accommodations and Sheraton Sweet Sleeper Beds.

We look forward to welcoming you back to Sheraton Vistana Villages sometime in the future. Please do not hesitate to contact us at svvgm@starwoodvo.com once you have made your next reservation so that we can personally attend to your requests and needs.

Sincerely,

Resort Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 4, 2012

Everything was perfect. From the moment we checked in (and we did check in early) until check out, not a single bad comment from our stay... well, maybe the only thing is that they had run out of coffee filters in the mini market, so we had to buy them somewhere else :) (however, they did give us one for the following morning, nice touch from the guy attending it).
Room was clean (we had the daily housekeeping) and spacious. Master bedroom is just huge, with a jacuzzi inside which was excellent! Big bathroom, full kitchen, etc.
Amenities in the resort are great. it has 3 pools, but we only visited 2. One that has a pirate ship (you can see it in the pictures) which was my kids favorite (and the reason why we never got to go to the third pool). Nice organized activities as well.
Perfect location for shopping and going to the area parks as well.
I had read in other reviews that they might bother us with the timeshare sales speech... we were not bothered even once (in fact, no one even mentioned that to us in our entire week's stay).

  • Stayed: August 2012, traveled with family
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3  Thank AR_Traveler05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
svv-guest-services, Manager at Sheraton Vistana Villages - International Drive, responded to this reviewResponded October 6, 2012

Dear AR_Traveler05,

Thank you for your TripAdvisor posting and for choosing Sheraton Vistana Villages as your Orlando vacation resort. We are delighted to hear that you enjoyed our award winning swimming pools, villa accommodations and other great resort amenities. We are especially pleased that our staff was able to provide the exceptional level of service that our guests have come to expect from the Sheraton brand. Our entire Sheraton Vistana Villages team, from Front Desk to Housekeeping to the Fun Team, work tirelessly to ensure you receive an extraordinary resort experience.

We look forward to welcoming you back to Sheraton Vistana Villages sometime in the future. Please do not hesitate to contact us at svvgm@starwoodvo.com once you have made your next reservation so that we can personally attend to your requests and needs.

Sincerely,

Resort management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 3, 2012

My family stayed at the Sheraton Vistana Village for 12 days last July 2012. We got the package from Costco and I must say, it was perfect. I requested to be in St. Augustine or Key West area one day before our travel just because I wanted to be in the newer building (thanks to all the reviews from Tripadvisor...) and when we got there, we got more than what we asked for, they put us in a brand new room (the unit was opened the day before our arrival, and we were the very first occupants). Although there were few issues, (which i think is not unusual for a new room) like a busted lamp, phone number assignments were not correct, and the safe had technical problems, everybody were very prompt in responding, like, less than 10 mins after our call, somebody is already up and fixing the problem. The staffs were amazing, the lady at the front desk was very nice, the engineering staffs, the security people that took care of the safe issues were all very nice and very friendly. We had one bedroom villa with full kitchen, very nice big whirlpool tub, screened in balcony and an amazing view( facing the pool and the fountain). It's like a home away from home and more. It was perfect, especially for families with kids. We're definitely going back!

  • Stayed: July 2012, traveled with family
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1  Thank C296
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
svv-guest-services, Manager at Sheraton Vistana Villages - International Drive, responded to this reviewResponded October 4, 2012

Dear Cyn296,

On behalf of the entire team at Sheraton Vistana Villages we would like to thank you for sharing your comments regarding your previous stay with us. We are delighted to hear that you enjoyed our newest St. Augustine building and we are especially pleased that our staff was able to provide the exceptional level of service that our guests have come to expect from the Sheraton brand. We have forwarded your kind comments regarding our outstanding associates to their appropriate management teams so that each team may be recognized for their efforts.

We look forward to welcoming you back to Sheraton Vistana Villages sometime in the future. Please do not hesitate to contact us at svvgm@starwoodvo.com once you have made your next reservation so that we can personally attend to your requests and needs.

Sincerely,

Resort Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 2, 2012

Spent 2 weeks in Sheraton Vistana Villages with my family and although at time it was mostly a base for us to go to the parks, it was perfect. Rooms were cleaned everyday while we were out, room service available from the restaurant menu. The apartment itself was lovely, the beds were big and very comfy with both rooms ensuite with a bathroom and shower. The main bathroom had a jacuzzi bath (which caused a problem in our first room). We had turned the bath on and let it fill up, only to find out that there was no pump in the jacuzzi meaning all the water was pouring out, flooding the bathroom and main bedroom, which of course travelled downstairs to 3 floors under. We rang the reception immediately and soon there was a crew of men trying to fix the problem. We were given a new apartment straight away and given credit to use in the hotel. The staff could not get over why there wasn't a pump but everything was dealt with professionally and quickly. The apartments are equipped with everything you could think of. The grounds are extremely well kept with numerous staff tending to the gardens and surroundings all during the day. The restaurant was nice but a wider selection of food would benefit it I think. There are 3 pools, 2 of which I saw and went to. The main pool is lovely with a great water fall feature. We spent most of our time at the pool closest to us, which had a kids section and a bar/cafe, as well as as a large pool and jacuzzi. The hotel is so close to everything you need, right beside Seaworld and tonnes of restaurants and shops nearby. Denny's was a favourite of ours just up International Drive. Can't recommend the Sheraton enough!

Room Tip: Try get an apartment overlooking the lake and close to the pool
  • Stayed: August 2012, traveled with family
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1  Thank Sarah F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
svv-guest-services, Manager at Sheraton Vistana Villages - International Drive, responded to this reviewResponded October 4, 2012

Dear Sarah F,

Thank you for your TripAdvisor posting and for choosing Sheraton Vistana Villages as your Orlando vacation resort. We are delighted to hear that you enjoyed the majority of your stay including our award winning swimming pools and villa accommodations. We are also pleased that our staff was able to provide the exceptional level of service that our guests have come to expect from the Sheraton brand.

We sincerely regret the unpleasant experience you encountered as a result of the Jacuzzi tub and we have forwarded your comments to our Engineering leadership team for further review. Again we do apologize for this inconvenience and would we welcome an opportunity to further discuss your vacation experience with you. We may be contacted at svvgm@starwoodvo.com.

Sincerely,

Resort Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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