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“Great stay, excellent resort”

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Sheraton Vistana Villages - International Drive
Ranked #61 of 336 Hotels in Orlando
Certificate of Excellence
GreenLeadersSilver level
Bathgate, United Kingdom
Level Contributor
57 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Great stay, excellent resort”
Reviewed August 25, 2012

Recently stayed in a 2 bed villa in the Amelia area of the resort during a 2 week trip to Orlando. The resort was excellent as you would expect from a Sheraton property - well laid out with lovely gardens and excellent pool areas. Our villa was great - recently refurbished with a full size kitchen (including fridge freezer, cooker, microwave,dishwasher, washing machine and tumble dryer) 2 great bathrooms (1 with jacuzzi bath) and very comfortable beds. The master suite had a king size bed and the other room had 2 double DS. The living room area had huge flat screen tv ( and also smaller ones in both bedrooms!) and comfy sofa as well as a dinibg table and chairs. The villa was spotlessly clean and we had cleaning service every day which was great - Fresh towels, toiletries and dishwasher/ washing up liquid, dishtowels every day! we had a large screened balcony complete with fan which made sitting in the evening a pleasant experience.

We visited the on site restaurant only once and it was very good. We also had delivery service to the villa one night and again was very good. The bar prices were however very expensive ($5 for a small beer and $ 4.50 for a non alcoholic cocktail!) happy hours 4-6pm amd then again 10-11pm for after park fun. There are also movie nights at the pool and really good kids activities every day. The staff at the resort were helpful and considerate. Although this is a timeshare resort, we were never hassled to participate in any timeshare sales pitches.

We would definitely recommend this resort as not only are the villas great and the resort itself very well developed and maintained but its location in South I Drive mean it is very well located for Seaworld, Disney and Universal. The I drive trolley bus has a stop right outside the resort and for $1.75 you can travel to a lot of good restaurants on north I Drive. We were very sorry to leave and would thoroughly recommend this resort.

Room Tip: I would recommend a villa away from main pool areas as evening entertainment can go on til quite lat...
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Cmutter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
svv-guest-services, Manager at Sheraton Vistana Villages - International Drive, responded to this review, August 29, 2012
Dear Cmutter,

Thank you for your posting on Trip Advisor and on behalf of the entire Sheraton Vistana Villages team thank you for spending your Orlando vacation with us. We are delighted that you enjoyed your stay including our villa accommodations, Flagler Station Bar & Grill, Fun Team activities and other great resort amenities. We are also pleased that our staff was able to provide the extemporary level of service our guests have come to expect from the Sheraton brand. We would welcome an opportunity to further discuss your vacation experience and may be contacted at svvgm@starwoodvo.com.

Sincerely,

Resort Management
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Sunny Isles Beach, Florida
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 22, 2012

We were placed in a beautiful one bedroom villa by a lovely receptionist, Sharene in the Key West section of the resort. Any questions were immediately addressed by Rosa Mosley. The villa was immaculate and extremely comfortable. The was a full kitchen, washing machine and dryer and had a beautiful view of the pool area. If we wanted, we had the option of barbequeing and a separate recreation house. It's a gated resort with tight security. Supermarket and drug store were 1/2 mile away and not far from Universal Theme Park and Disneyworld. Accommodations were available at the resort to take you to any of the theme parks & airport. We can't wait to come back here again. David G.

Room Tip: The Key West section was beautiful.
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  • Stayed July 2012, traveled as a couple
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Helpful?
4 Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
svv-guest-services, Manager at Sheraton Vistana Villages - International Drive, responded to this review, August 23, 2012
Dear David G,

On behalf of the entire team at Sheraton Vistana Villages we would like to thank you for sharing your comments regarding your previous stay with us. We are delighted to hear that you enjoyed our villa accommodations as well as the other great resort amenities. We are exceptionally pleased that our staff, especially Sharene and Rosa, were able to provide the extemporary level of service our guests have come to expect from the Sheraton brand. If you would like to provide additional feedback please contact us at svvgm@starwoodvo.com.

Sincerely,

Resort Management
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Scotland
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed August 22, 2012

Stayed at the Sheration for 17 nights from 21st July - this is our third stay at the villages - very close to Disney and everything orlando has to offer - pool great - accommodation lovely - no complaints - will be back

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Capanni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
svv-guest-services, Manager at Sheraton Vistana Villages - International Drive, responded to this review, August 23, 2012
Dear Capanni,

Thank you for your posting on Trip Advisor and on behalf of the entire Sheraton Vistana Villages team thank you for spending your Orlando vacation with us. We are delighted that you enjoyed your stay, including our villa accommodations and award winning pools, and look forward to your next visit. Please contact us at svvgm@starwoodvo.com once you have booked your next reservation so we can personally attend to your requests and needs.

Sincerely,

Resort Management
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Eastbourne, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 22, 2012

Like the review below, we also stayed in Bella Florida building 3 for 10 nights. To say I was disappointed with the room was an understatement. Having read previous reviews I knew there were refurbished buildings and alas this was not one of them. The 2 bedroom apartment was dark and had a really musty smell. It had clearly not been thoroughly cleaned in preparation for new guests and this was upsetting. My husband called reception to ask for a change of room and was told none were available. He then asked for the apartment to be thoroughly cleaned the next day as it had clearly not been done. Whilst we were assured this would happen, it did not take place. One of our toilets also overflowed during our stay and whilst they fixed the problem promptly; the "clean up" of the en-suite was unsatisfactory.

That aside, we could not fault the rest of the facilities and still had a lovely holiday. There was no point in letting it spoil our time in Orlando as clearly we were not going to be moved to a lovely refurbished room or have our room cleaned to a standard we would have expected.

We intend to return to Orlando for our family holiday next year. However, I would only stay at the Sheraton Vistana Villages if they could guarantee a refurbished room. Alas it appears this does not appear to be the case.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TheSlaterfamily8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
svv-guest-services, Manager at Sheraton Vistana Villages - International Drive, responded to this review, August 23, 2012
Dear TheSlaterFamily8,

On behalf of the entire team at Sheraton Vistana Villages we would like to thank you for sharing your comments regarding your previous stay with us. Please accept our sincere apologies for the inconveniences and understand that only regular feedback from our guests and owners allows us to constantly monitor our service levels and make necessary improvements.

We have reviewed your comments with our Housekeeping leadership team and we will take all necessary corrective actions, including the coaching of our team members, to produce positive changes.

We do understand your experiences were not in line with the usual high quality of service and accommodation we provide our owners and guests. We would appreciate any additional feedback and may be contacted at svvgm@starwoodvo.com.


Sincerely,

Resort Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwalk, Connecticut
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed August 21, 2012

I try to get a one bedroom with a full kitchen by walking in.... The advertised price is $130...the clerck (BEN by his name) is telling me that I do not have a reservation so the price will be $199.
I bring to his attention that the price "on-line" as well as on "Priceline.com" is $130...He agrees with me but I still "have no reservation". So he offers to do it for me "on-the-spot" but I have to pay $199 because he sais "somebody has to pay me for that".... I just walked out. Later in the day I contacted their "Sheraton Costumer Service" on-line, complaining about; the person at the other end is promissing that the company is going to review the case and pay for the disturbance...It happened on 8/12/2012...today is 8/21/2012 and I have never heard from them again! That's why I wrote this! The nastiest place ever: SHERATON!If you want a ruinned vacation, go there...Sheraton Vistana Villages - International Drive
12401 International Drive, Orlando, FL 32821

Room Tip: go to Marriott!
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  • Stayed August 2012, traveled with family
    • Value
    • Service
Helpful?
7 Thank Mitrutz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
svv-guest-services, Manager at Sheraton Vistana Villages - International Drive, responded to this review, August 25, 2012
Dear Mitrutz,

On behalf of the entire team at Sheraton Vistana Villages we would like to thank you for sharing your comments regarding your experience with us. Please accept our sincere apologies for the inconveniences you encountered at the Front Desk and understand that only regular feedback allows us to constantly monitor our service levels and make necessary improvements.

Kindly note that Sheraton routinely contracts with third parties, such as Priceline, whose rates may differ from those available to guests who wish to book directly with Sheraton Vistana Villages. The resort does not have the ability to book or match third party rates and can only offer the best available rate listed through our reservations system.

We invite you to share any additional feedback and may be contacted at svvgm@starwoodvo.com.

Sincerely,

Resort Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast
Level Contributor
120 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed August 21, 2012 via mobile

Just back from two weeks at this venue and all lead by the reviews from the regular contributers. We chose as recommended the pool area refurbished around the st. Augustine section and this was excellent. Great apartment with excellent services and well set our venue. We overlooked the pool and there was plenty of space and no fighting for beds. Although the pool in this section closed at eight. The other, main pool opened to midnight. The bar was great fun and the food acceptable. The staff were lovely and we had been prepared by the TA contributers to be prepared for the sales pitch, so we gladly avoided this. We did speak to be other couple who had been sucked in by the sales pitch and had spent three hours of their holiday been spoken to!!!
The resort is very big and can feel a Little expansive and well spread out, but this we seen as a good thing. The position on I drive could also be a negative as its two miles from the hub of the road but we also seen this as a good thing, we enjoyed the quiet and were only a five minute drive from the main areas.
We will be back to this venue!

Stayed August 2012, traveled with family
Helpful?
2 Thank bosleyh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
svv-guest-services, Manager at Sheraton Vistana Villages - International Drive, responded to this review, August 23, 2012
Dear Bosleyh,

On behalf of the entire team at Sheraton Vistana Villages we would like to thank you for sharing your comments regarding your stay with us. We are delighted to hear that you enjoyed our award winning swimming pools, villa accommodations as well as the other great resort amenities. We are especially pleased that our staff was able to provide the extemporary level of service our guest have come to expect from the Sheraton brand. If you would like to provide additional feedback please contact us at svvgm@starwoodvo.com.

Best Wishes,

Resort Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 20, 2012

We deliberated for many hours on where to stay for our first trip to Orlando, we made the right choice with Sheraton Vistana Villages.

We booked over the net, a 1 bedded apartment for my family of 4. Plenty of room, staff were pleasant and approachable. The grounds were clean and pretty, 3 pools to chose from.

The complex does invite you to a paid breakfast for a time share talk around 90 minutes. This is not pressured to attend and if you do, like I did they give you $75, easy cash.

We did not have a car the i ride trolley on international drive has a stop outside, excellent system. Had read a number of issues on this about this accommodation, however, nothing to complain of from our visit.

If you are searching for transportation from Orlando international and worried about booking Mears, google Noble transportation and use them.. Excellent service.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mjlammas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
svv-guest-services, Manager at Sheraton Vistana Villages - International Drive, responded to this review, August 22, 2012
Dear Mjlammas,

Thank you for your posting on Trip Advisor and on behalf of the entire Sheraton Vistana Villages team thank you for spending your Orlando vacation with us. We are delighted that you enjoyed your stay including our exceptional team of associates, villa accommodations and our award winning swimming pools. We would welcome an opportunity to further discuss your vacation experience and can be contacted at svvgm@starwoodvo.com.

Best Wishes,

Resort management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Vistana Villages - International Drive

Property: Sheraton Vistana Villages - International Drive
Address: 12401 International Drive, Orlando, FL 32821-6935
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Green Hotel in Orlando
#51 Family Hotel in Orlando
#60 Romantic Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Vistana Villages - International Drive 3.5*
Number of rooms: 1037
Official Description (provided by the hotel):
Enjoy spacious one and two-bedroom villas ranging from 500 to 1080 square feet, complimented by fully furnished kitchens or kitchenettes to make a sunny breakfast to a family feast with separate bedroom(s) featuring The Sheraton Sweet Sleeper, dining/living room, washer/dryer, free in room wireless internet, complimentary parking and no hidden resort fees. This resort is perfectly located on South International Drive on 95 beautifully manicured acres. Four unique pools including a quarter-acre pool with dramatic centerpiece waterfall, playful family interactive pools along with tennis, basketball, fitness centers and picnic areas with barbecue grills are sure to delight every member of the family. ... more   less 
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Also Known As:
Sheraton Hotel Orlando
Vistana Villages
Sheraton Orlando
Orlando Sheraton
Sheraton International Drive

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