My husband and I stayed at Animal Kingdom Lodge for 3 nights in March 2005, which turned out to be 2 Nights, because we thought the service and overall stay was so horrible that we left a day early!! We arrived about 7:00pm on Friday and after it took us almost two hours to check in and get our luggage we headed to our room (The room was very dark , had two queen beds and very hot ..the heat was on???) .....we had realized that they didn't give us our park tickets, so we had to head back to the front desk, stood in line again and after about 45 minutes they told us we had to go to the will call window to get our tickets the next day? We also reported that our heat was stuck on and were told that someone would be up to fix it.(you had to leave the door open to breathe) After another 15 minutes or so, we finally got our tickets and headed out to get dinner. I ran up to the room to grab a few thing and there was a girl leaving with our thermostat unit, she said she would repair and replace it before we got back ( she also had 5 other units from other rooms and told me they were having big problems with them that night).
There are three restaurants in the hotel, one is upscale, one is a buffet and one is a cafeteria. The Buffet and Upscale restaurant had 1 1/2 - 2 hour waits, and the cafeteria was just that...a cafeteria. Due to the fact that it was very busy at check-in, you were NOT told much. Not where go to take a bus, not where special things where going on, where to get info, etc. It took us about another half an hour to get out of there to find dinner...we ended up grabbing a cab, rather than wait for a bus...we were starving. We went to downtown Disney for dinner, we arrived about a half an hour before the restaurants closed...but we made it! But then we couldn't figure out where the bus picked up to take us back (we had taken the cab, so we couldn't find the bus stop). Finally after walking around the entire place we found the bus stop (quite a walk to get to). We arrived back at our room around 2:00am, and we immediatley checked our thermostat, because it was now frezzing in our room. It was on 65 and blowing cold (it was 49 degree's outside that night)....so we turned it up to 68 degrees and it blew HOT air again....there is NO OFF button so we had to sleep with the patio door open and the heat basting to balance the air??
We were up all night either freezing or sweating...thank goodness for the extra bed, because we had to take all the blakets off it and use them! We actually held our blanket in front of the vent to warm them up because our room was so cold. We finally got up at seven, and just said forget this. We called down to tell them that our thermostat still was not working properly, we asked them to send someone up, as we were going to the park for the day and also to send up extra blankets, just in case!
We got back around 8:00 and had planned to changed into our suits and relax in the Jacuzzi after all the walking, we couldn't wait to relax. We opened the door to our room and it was about 90 degree's! We called down to speak with a manager and were told that they would call him and have him call us right away....my husband hung up phone and it rang instantly!!! My husband said hello and the man at the desk that we just spoke with says to my husband in a sarcastic voice," Room # 1234 wants to speak with a manager right away, their heat is in and they just can't stand it any more...blah, blah, blah", This is when my husband speaks up and says, Sir, this is room # 1234 and the guy just stops and says...oh, i must have hit redial, needless to say, my husband just hung up.
So now the staff is being sarcastic and rude. So we wait for a call back and a half and hour later we have a knock at our door. Its two repair women, who tell us that the manager sent them instead, and that they were never sent to our room that day to repair it again. One tells us that she did what she could with ours last night, but that they couldn't get new one's until today. Now it 9:00, nobody came to fix or replace it while we were gone all day, and so we wait with them. After they make a phone call to the Head Repair man (on a radio) they ask him to come up, he says he is busy, she tells him it is an emergency and he tell her that she can do it....just check the such and such part. One leaves to get the new part and one stays with us. She returns and goes to replace the part...then a Pipe Burst and boiling hot water is shooting out all over the floor...and hitting the walls across the room....she is soaked and because the water is so hot they are scrambling to find towels or blankets to cover themselves, so they can shut it off and not get burned! It was beyond a nightmare!
They now have to move us to another room. I packed everything up and we moved....our room was not on the same Savannah that we had in the beginning, but at this point, we don't care...we put our suits on and now its after 10:00pm and we go to the jacuzzi. I guess the part that really surprised me, is that we never got a phone call back from the manager. After the mess that just happened, I would have expected a manager to call us and apologize, and just check in on us at this point. But we got nothing, not a phone call, not a message on our room phone, not a note! We checked out the later on the next day.
Things happen that are out of our control, but I am a business owner and can never imagine not approaching a customer to apologize for something like this. My husband and I get away once a year for a long weekend, as small business owners we work 6 days a week and so look forward to our little getaway, needless to say I would never recommend this property. I have stayed at other Disney deluxe Resorts and can tell you that the service at this Resort is unexceptable.
Also, be aware that there are no mini-bars in the rooms, Room service food seems like it comes from the cafeteria restaurant, there is NO poolside service, and you cannot order food from the pool bar. The service level at this Hotel is very poor. As far as the animals go, they are hard to find and are far and few. Customer Service by far needs huge improvement, they just are not living up to what they sell you. I was also told that my package include a private safari for Hotel guest only, yet when we got there upon check-in were told we were not qualified, that this was for special guest at conceriege level only. I actually had another guest checking in directly beside me and overheard her telling her service check-in person the same thing...so when you are told that your package includes a special Safari...get it in writing. Hope this helps in making your vacation a better experience then ours.
- Official Description (provided by the hotel):
- Step into the heart of Africa at this magnificent Resort hotel. Inspired by the traditional African kraal, the horseshoe-curved design provides spectacular views of 4 lush savannas that over 200 hoofed animals and birds call home. Delight in dazzling pool areas, exciting animal programs and one of the largest collections of African art in the United States as you experience your own African safari adventure with a touch of Disney magic. ... more less
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- Also Known As:
- Disney Animal Kingdom Lodge
- Animal Kingdom Florida
- Disneys Animal Kingdom Lodge
- Disney Animal Kingdom Resort
- Disney Animal Kingdom Hotel
- Animal Kingdom Lodge Disney
- Animal Kingdom Lodge Orlando
- Animal Kingdom Hotel Disney
- Disneys Animal Kingdom Hotel
- Animal Kingdom Hotel Florida