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“Poor service, average food”

Westgate Smokehouse Grill
Ranked #212 of 3,790 Restaurants in Orlando
More restaurant details
Restaurant details
Dining options: Late Night, Dinner, Breakfast, Delivery, Reservations
Dining style: Casual Dining
Cross street: Sandlake Road
Description: This place is temporarily closed due to renovation. Voted the Best in Orlando by readers of Orlando Magazine and AOL City Guide, the Smokehouse Grill is an award-winning, authentic Southern Barbecue restaurant that provides a unique rustic atmosphere for you to enjoy some of the tastiest ribs, 21-day aged steaks, fresh seafood and more! Having discovered the secrets to great tasting barbecue, the Smokehouse Grill uses only the finest ingredients and Southern Pride smokers to slow cook the brisket to perfection for more than 14 hours and the St. Louis Style ribs for 5 hours. Start your dinner off right with a Snake Bite Martini or our popular Pina Colada, handcrafted with coconut ice cream. The breakfast buffet at the Smokehouse Grill lives up to its award-winning standards as well, serving up a variety of omelets, specialty pancakes such as Red Velvet, eggs and more, and your meal is not complete without trying our famous brisket hash. Be sure to save room for one of our decadent desserts made in-house and served fresh every day.
Glasgow
Level Contributor
7 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Poor service, average food”
Reviewed July 3, 2014

We stayed at Westgate Lakes and thoroughly enjoyed our stay. Unfortunately, the first and last time we ordered from the Smokehouse grill was a great disappointment. We had decided to use their delivery service as our young children had fallen asleep early evening after a long day at the parks. I phoned from our apartment and was placed on hold. After 20 minutes of being on hold I decided to drive down there and order our food for take out. Once there, I was greeted by a number of irate patrons who had similar experiences to myself. With the obligatory "sorry" and then taking my order I waited for my food while others complained about the poor service. I had joined the queue of complainers but the manager, once summoned, seemed to be less than interested and decided just to take my food and go. Once back at our apartment we enjoyed our food but it was not the high standard I would have expected from the Grillhouse and would say it was very average.
We never back and I would be very reluctant to go back on our subsequent visits which will no doubt be every other year.

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank pete604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Smokehouse Grill, responded to this review, July 16, 2016
Thank you for taking the time to share your feedback with us. We are sorry to see that you may have experienced some concerns with our restaurant. We never intend anything to stand in the way of your full satisfaction. We hope that the next time you are in town, you give us another chance to impress you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,015 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
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  • Any
English first
Tampa, Florida
Level Contributor
315 reviews
175 restaurant reviews
common_n_restaurant_reviews_1bd8 135 helpful votes
“Nice lunch”
Reviewed July 2, 2014

We went with a large group of people for lunch. I was really pleased how quickly we were able to get our drink/food orders in. I had the BBQ pulled pork sandwich. Loved every bite of it. Everyone else enjoyed their lunch. The service was outstanding. It was definitely worth the stop. Would love to go back there and check out the resort area.

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Countrygal063
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Smokehouse Grill, responded to this review, July 16, 2016
Thank you for taking the time from your busy schedule to share such positive feedback. We look forward to serving you in the future.

Ray
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tamarac, Florida
Level Contributor
6 reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Great food!”
Reviewed July 1, 2014

We ate dinner here on our first night at Westgate. I had the pulled pork sandwhich on a pretzel bun with fries, which was delicious and very filling. They serve generous portions for the prices. I can't wait to try the breakfast on our next stay in October! Yum!

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Shanette F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Smokehouse Grill, responded to this review, July 16, 2016
Thank you for taking the time from your busy schedule to share such positive feedback. We look forward to serving you in the future.

Ray
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Augusta, Georgia, United States
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Breakfast”
Reviewed June 30, 2014

Just went for breakfast and it was the buffet. It was good to be a buffet though, had two different choices of pancakes, and also an omelette station.

Visited June 2014
Helpful?
Thank Jonathan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Smokehouse Grill, responded to this review, July 16, 2016
Thank you for taking the time from your busy schedule to share such positive feedback. We look forward to serving you in the future.

Ray
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Enid, Oklahoma
Level Contributor
40 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“Go Hungry!”
Reviewed June 29, 2014

We got the skillet for 2 the first time, but took over half of it back to the room, which was great later!

Visited June 2014
Helpful?
Thank Rick G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Smokehouse Grill, responded to this review, July 16, 2016
Thank you for taking the time from your busy schedule to share such positive feedback. We look forward to serving you in the future.

Ray
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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