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“Thank You Heather”

Westgate Smokehouse Grill
Ranked #247 of 3,851 Restaurants in Orlando
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Restaurant details
Dining options: Late Night, Dinner, Breakfast, Delivery, Reservations
Dining style: Casual Dining
Cross street: Sandlake Road
Description: This place is temporarily closed due to renovation. Voted the Best in Orlando by readers of Orlando Magazine and AOL City Guide, the Smokehouse Grill is an award-winning, authentic Southern Barbecue restaurant that provides a unique rustic atmosphere for you to enjoy some of the tastiest ribs, 21-day aged steaks, fresh seafood and more! Having discovered the secrets to great tasting barbecue, the Smokehouse Grill uses only the finest ingredients and Southern Pride smokers to slow cook the brisket to perfection for more than 14 hours and the St. Louis Style ribs for 5 hours. Start your dinner off right with a Snake Bite Martini or our popular Pina Colada, handcrafted with coconut ice cream. The breakfast buffet at the Smokehouse Grill lives up to its award-winning standards as well, serving up a variety of omelets, specialty pancakes such as Red Velvet, eggs and more, and your meal is not complete without trying our famous brisket hash. Be sure to save room for one of our decadent desserts made in-house and served fresh every day.
Reviewed December 23, 2012

My wife and I visited Smoke House Grill on Nov 16, 2012. We were served by Ramona, who was friendly and attentive to our needs. She new the menu, and was very pleasant with our 2 year old son. Also I had the great pleasure of meeting the manager Heather, who told me she just started about a month or so ago. She attended to every need, that included my sons peanut allergies, and even contacting the bus service for us to get back to the condo. Heather was really friendly and went above and beyond to make our experience enjoyable. Thank You Heather and Ramona.
Merry Xmas.

Wellington A. Lightbourn

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    • Atmosphere
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    • Food
1  Thank Wellington L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Smokehouse Grill, responded to this reviewResponded July 16, 2016

Thank you for taking the time from your busy schedule to share such positive feedback. We look forward to serving you in the future.

Ray

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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707 - 711 of 1,016 reviews

Reviewed December 20, 2012

The staff there was really great. We changed our mind about an appetizer and they had no problem getting us something else. The Manager, Heather, was very friendly and accommodating.

    • Value
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1  Thank Ruby K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Smokehouse Grill, responded to this reviewResponded July 16, 2016

Thank you so much for choosing to dine with us.. We hope to see you again soon!

Regards,
Ray

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 19, 2012

Overall a very good restaurant. Service was great and the food was good (slightly above average). It's lacated just outside the rear entrance gate of the resort. Walking distance from 800 building.

1  Thank JACEK L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Smokehouse Grill, responded to this reviewResponded July 16, 2016

Thank you for your review. We are so happy to know that you enjoyed your visit. We hope to see you again soon!
Regards,
Ray

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 14, 2012

We are two Canadians staying at the Westgate Lakes Resort & Spa, for the first time. Our first experience with the Smokehouse Grill was absolutely delightful. Firstly, my aquaintance and I spent a short time at the "bar" and enjoyed pre dinner drinks, then we were escourted to our table where our server Tonny proceeded to introduce us to the nuances of the Grill menu. It was through Tonny's light hearted coaching, that we settled upon two very delicious and very satisfying entrees -
We have sinced returned to the restaurant and were not disappointed.
***I take it that the hospitality business is going through a rough patch - All the more reason for front line individuals to attempt to emmulate the professional, warm and "glasses on the nose" approach that "TONNY" has cultivated into his trademark.
We Strongly Recommend The Smokehouse Grill To Visitors And Locals Alike. . . . . . .

Thank Dick a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Smokehouse Grill, responded to this reviewResponded July 16, 2016

Thank you so much for choosing to dine with us.. We hope to see you again soon!

Regards,
Ray

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 12, 2012 via mobile

We really enjoyed visiting this restaurant, if we be honest the food was ok but the service made up for it. There was a Manager there that night by the name of Heather that greeted our table and made our night special it was our Anniversary. I will be back and tell my friends and family about their hospitality!

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank lescarment
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Smokehouse Grill, responded to this reviewResponded July 16, 2016

Thank you for taking the time from your busy schedule to share such positive feedback. We look forward to serving you in the future.

Ray

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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