Our experience with Orlando balloons was top notch from the very beginning. When calling for info, the phone lady is very helpful and polite. The pilots are all very experienced and professional. Not a detail was overlooked. We felt safe and secure at all times. We had our kids riding with us, and didn't have to worry about their safety. Our pilot pointed out different landmarks along the way. The landing was really smooth and executed well. The groundcrew was also very knowledgeable and helpful. We had a champagne toast, and were brought back to the hotel for a really good breakfast. The entire crew was relaxed and humerous. All in all, a great experience. I would recommend Orlando balloons to anyone!