The hotel was beautiful and clean, but the staff was completely unhelpful. We had difficulties checking in and were kept waiting in the lobby for about 20 minutes and thought we were going to have to go to another hotel until the manager stepped in and helped us. We requested a toothbrush from the front desk and were told that they didn't have any at the desk, but they would send someone up to the room and no one ever came. We left some clothing at the hotel after check out and called to try to get it back and were kept on hold for over 10 minutes. I hung up and called back and the staffer didn't apologize and said she hadn't gotten back to me because housekeeping hadn't gotten back to her... So you were just going to leave me on hold indefinitely? I called another 3 times throughout the day before I finally got someone who found my clothes and said they could ship them to me for $20. I wouldn't stay here again until the staff improves their customer service. There are plenty of other hotels in the area to choose from.
- Official Description (provided by the hotel):
- The Hilton Garden Inn Lake Buena Vista/Orlando hotel is a Green lodging hotel located off I-4 and CR 535, across the highway from Orlando's Premium Outlet Mall. You'll be one mile from the entrances to Walt Disney World(R) Resort and SeaWorld. We offer complimentary scheduled transportation daily to Universal Studios, Sea World and Magic Kingdom, where internal transfers are available to the other Disney theme parks. Enjoy amenities such as The Great American Grill(R) serves breakfast and dinner. Relax next to our tropical Caribbean-style pool with a snack from the Tiki Bar, or grill a burger at the outdoor barbeque grill. ... more less
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- Also Known As:
- Hilton Garden Inn Lake Buena Vista/Orlando Hotel Orlando