I was not going to post any of this , but in light of being absolutly blown off from management I felt it was nessasary.We Stayed for 5 nights. Room was dirty when we arrived . Called front desk & they said they would take care of it. Never cleaned the stuff mentioned the entire stay. Each night we returned we had to ask for towels , glasses , soap , shampoo, no coffee , etc. Every night! Didnt vacum the entire stay. Left dirty towels on floor. Made beds & left. Didnt do the simplest of housekeeping. When I returned home I sent a polite email to the manager Tony Keathley with photos of the issues. He never replied. Called several times , again leaving a polite message to please call me via his voice mail. No response. We are HH gold members & just arent use to this type of service. Being handicapped did not help either with dealing with the nightly issues. Front desk & breakfast people were very nice. no problems there. Gave weeks for manager to respond. he just never did. not sure why. spent almost $500 , not a good value for a dirty room with issues. see photos ,
- Official Description (provided by the hotel):
- The Hilton Garden Inn Lake Buena Vista/Orlando hotel is a Green lodging hotel located off I-4 and CR 535, across the highway from Orlando's Premium Outlet Mall. You'll be one mile from the entrances to Walt Disney World(R) Resort and SeaWorld. We offer complimentary scheduled transportation daily to Universal Studios, Sea World and Magic Kingdom, where internal transfers are available to the other Disney theme parks. Enjoy amenities such as The Great American Grill(R) serves breakfast and dinner. Relax next to our tropical Caribbean-style pool with a snack from the Tiki Bar, or grill a burger at the outdoor barbeque grill. ... more less
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- Also Known As:
- Hilton Garden Inn Lake Buena Vista/Orlando Hotel Orlando