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“Nice hotel, friendly staff but hotel has smoking rooms on 7th floor” 2 of 5 bubbles
Review of Hilton Garden Inn Lake Buena Vista/Orlando

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Hilton Garden Inn Lake Buena Vista/Orlando
Ranked #110 of 335 Hotels in Orlando
Certificate of Excellence
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Nice hotel, friendly staff but hotel has smoking rooms on 7th floor”
2 of 5 bubbles Reviewed June 16, 2012

Stayed at this hotel for an extended time while on a business in the Orlando area in the low season. I am a Hilton Honors Diamond member and a non-smoker. Manager would not upgrade room for length of stay or short periods during stay. Suggested the 7th floor which has some smoking rooms. Assured me that I would not smell any smoke during my stay. Initial there were no issues. During the later part of my stay the 7th floor hallway and my room reeked of cigarette smoke.

Do not stay on the 7th floor if you are a non-smoker.

Room Tip: Do not stay on 7th floor if you are a non-smoker
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  • Stayed May 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank James S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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959 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (75)
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Alabama
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed May 24, 2012

We ended up in this hotel at the last minute after a nightmare room at a Ramada. I decided to call the Hilton chain, who rarely lets me down. We did not check in until almost 11 pm, and the young lady promptly took care of everything. We had a double room. The room was spotless. The beds and pillows were comfortable. There was good water pressure with ample hot water. The entire hotel complex was spotless! The AC is controlled by a wall unit, which works well and is extremely quiet. Now - for why I would recommend this hotel above and beyond any other in the Orlando tourist attraction area: It is off the beaten path, so to speak. It is extremely quiet - no roaring of the interstate outside your window and not a ton of people walking around constantly. If you're like me, after dealing with tens of thousands of people all day at tourist attractions, you want to return to some peace and quiet - and this hotel offered just that. The pool area is beautiful. From the hotel, it takes all of 5 minutes to get to I-4. There are numerous nice restaurants and shopping areas within a 5-minute drive. Because I have a son that works for Disney, I am in the Orlando area several times a year - and I have found my "home away from home" at the Hilton Garden Inn.

Room Tip: We were on the 7th floor and it was amazingly quiet. Breakfast is $9.99, but it is not overly busy...
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  • Stayed May 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Whizzz46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naples, Florida
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed May 20, 2012

We come to the Orange County Convention Center area of Orlando, Florida, as many as ten times a year, staying overnight in area hotels more than have of those trips. We have stayed in the Hilton Garden Inn Seaworld and can comfortably recommend that location, but needing two queen size bed this trip, so we ventured over to the close-by Hilton Garden Inn Lake Buena Vista.

As other reviewers have shared, HGIs are very similarly laid out and all offer their 'cook to order' breakfasts. One can expect a clean fresh water swimming pool, business center with functioning electronics, clean well furnished rooms and as we are told by our children, the most important feature, freshly baked and warm late afternoon cookies. The HGI Lake Buena Vista was exactly what we hope to experience, not a single disappointment.

For our stay's purpose we had to leave the property very early on both Saturday and Sunday mornings, with our daughters fed a complete breakfast, as they were going to participate in a day long indoor volleyball tournament. Since they had to be on their courts of play by 7am, at the Orange Country Convention Center located less than ten minutes away, they had to eat breakfast before this property's restaurant opens for the day.

This is where the Key Staff members played their roles perfectly. While checking in Friday afternoon, we mentioned to the gentleman checking us in that we wanted to speak with whomever might be preparing the next morning's breakfast. We needed to ask if that individual would be so kind as to cook our family's breakfast early. We did not know that the gentleman checking us in was the hotel's manager Tony, as he did not advertise his position, nor should he. Tony told us he would leave a note for 'the before the roosters crow' kitchen staff giving them a 'heads-up' that we would be asking for breakfast closer to 6am, an hour before they open at 7am.

Then the next Key Staff Member, Kevin. Our daughters chose to swim before the sun went down Friday evening and we need some additional towels, shampoo and conditioner. At approximately 9:50pm, very quickly after requesting the items, Kevin bring them to our room. When we walked-up to the breakfast counter to order our breakfast the next morning at 6am, before even speaking with a kitchen staff member, we could easily see the large note Tony had place for everyone and anyone who would be working in the kitchen, which stated that our room would be eating early and please accommodate our request. (Great job Tony, you did what you said you would do!)


Who walks up to us as we are reading the note, Kevin. Who must not sleep and wins the award for "completely understanding customer service and one's customer". "What would you like for breakfast sweetie" Kevin politely asked our youngest, who obviously was not thrilled about being up at 6am. Kevin 'hit it out of the park'! He understood she was tired and he wanted to make her feel most welcome. How many others in a similar situation, being interrupted from their normal 'prep. work', might have asked somewhat 'barkingly' in the mind of a small child, "WHAT DO YOU WANT". Not Kevin; he has either been traded perfectly or comes from a family which has exceptional people skills.

It should be noted that Kevin was there to help bring items to the rooms Saturday evening as well, and was back on the breakfast line Sunday morning when we arrived at the breakfast counter, once again before they actually open. "I have your wife's potatoes ready", we did not know to have them ready yesterday, so I made sure today" "Another Home Run!" And when does this young man sleep, we cannot figure it out. But one thing is for certain, Hilton Hotels as a whole should not let this employee go. Advance Kevin through a in-house hotel management program and you can expect 'great things' from him.

Unfortunately for our family, we do not have opportunity to stay in the level of Hilton Hotel Kevin will manage some day. But before he goes, stay at the HGI Lake Buena Vista and say hi!

  • Stayed May 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank OurFamilyOnTheGo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Odessa, Florida
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed May 14, 2012 via mobile

This is your typical HGI. Rooms are good and everything in the hotel is clean. I think the problem with the customer service at this hotel isn't that it is subpar, but that the employees have to deal with a diverse clientele. Being that this hotel is close to Disney it is really kid and family heavy. A tip for those that go to other HGIs, make sure you see a hostess before sitting at breakfast. They have a buffet but you have to wait in line for eggs, bacon, sausage,etc. Must not mind kids if you are staying here.

  • Stayed May 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank PcolaPaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed May 5, 2012 via mobile

We had a great stay at the hotel, service was decent, rooms were spacious and clean, courteous staff indeed and 10mins drive to Disney parks. Breakfast was decent, tight space though... Overall for a 3 star it was really great. We were in orlando with our two kids on vacation... Recommended to stay there...

Stayed March 2012
Helpful?
5 Thank Omrafi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level Contributor
67 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
4 of 5 bubbles Reviewed April 17, 2012

We recently stayed here for two nights for our one day trip to visit Disney (Epcot - see that review separately).
THE GOOD:
Price: $107 per night which included breakfast (Gold HH members). You can get to go containers too!
Free Disney Shuttle: We also took the free shuttle to park.
We did not get maid service (our request) so we made sure we requested extra towels.
Pool: Also, on our final morning, we wanted to take advantage of the pool..which was really nice to relax and enjoy!
Basketball court was enjoyed by the kids!

THE BAD:
Upon checking in, the room we were given the key card did not work. Turns out someone was already occupying this room..SORRY! So back to front desk, for "new" room.
Door to bathroom did not stay shut...just make sure everyone knows not to bother you!
A/C noisy and goes on and off to maintain temperature..so it kinda gets too cold, then too hot..etc.

But overall, we felt we made a good choice, reasonable rate, and we would stay here again!

Room Tip: Ask for "unoccupied" room!
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  • Stayed April 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank JWTraveler2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Summerfield, North Carolina
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed April 9, 2012

Our handicap room was great! There was never a wait for the elevator. Room was a few doors away. Very clean. The bed was very comfortable. Hotel is close to Downtown Disney. The front desk people were quick to get us checked in and very friendly. Liked the room so much we tried to book it for another night but they were all booked up. Breakfast was made to order $9.95, looked fantastic, but we were in a rush and did not get it.

Room Tip: Handicap room 214 was perfect , Kingsize bed. Excellent computer chair at desk and comfy stuffed ch...
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  • Stayed March 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank graynblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Lake Buena Vista/Orlando

Property: Hilton Garden Inn Lake Buena Vista/Orlando
Address: 11400 Marbella Palms Ct, Orlando, FL 32836-6234
Phone Number:
Location: United States > Florida > Central Florida > Orlando > Lake Buena Vista
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#50 Business Hotel in Orlando
#89 Family Hotel in Orlando
#128 Romantic Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Lake Buena Vista/Orlando 3*
Number of rooms: 137
Official Description (provided by the hotel):
The Hilton Garden Inn Lake Buena Vista/Orlando hotel is a Green lodging hotel located off I-4 and CR 535, across the highway from Orlando's Premium Outlet Mall. You'll be one mile from the entrances to Walt Disney World(R) Resort and SeaWorld. We offer complimentary scheduled transportation daily to Universal Studios, Sea World and Magic Kingdom, where internal transfers are available to the other Disney theme parks. Enjoy amenities such as The Great American Grill(R) serves breakfast and dinner. Relax next to our tropical Caribbean-style pool with a snack from the Tiki Bar, or grill a burger at the outdoor barbeque grill. ... more   less 
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Also Known As:
Hilton Garden Inn Lake Buena Vista/Orlando Hotel Orlando

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