I understand that it is a Friday night and restaurants are busy. When we were seated we were next to very loud guest. We were served drinks on time. Then we placed in our orders and we did not receive our food after 1hr and then one plate was missing because some other waiter stole it for their table so we had to wait for another plate. We informed the manager on duty and all he said why it happened. I work at a hotel and customer service is #1. We tried to understand because we try to make guest happy but the manager did not offer an apology. To the waitress you were great.
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