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“Big problems with our stay”

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Hyatt Regency Grand Cypress
Ranked #30 of 339 Hotels in Orlando
Certificate of Excellence
A TripAdvisor Member
“Big problems with our stay”
Reviewed July 11, 2005

We stayed from July 4-11. Our week began great. The hotel has great swimming pool and recreation facilities. The kids really loved the riding stables. Our vacation went bad after three days. The pool area was plaqued with petty crime. six guest had personal items stolen from the pool (cameras, clothes, purse). We witnessed a man trying to do the same to us while we swam. The remainder of the week we had to keep someone at the umbrella to watch. We also returned to our room to find it open. (maybe the maid left it, but still open for anyone to get in). Nothing was taken. We had a horrible time getting an elevator. It sometimes took a 1/2 hour to get one to go down to the lobby. We had to take dark stairways that brought you to the back of the hotel and walk around to the front to get your car from valet. (why am i paying $15 for valet)

The hotel blammed in on a local beauty contest that was being held in the ballroom. Many people staying in one room or using the hotel to change. This created a problem at the pool as well. We saw many swimmers leaving to go to their cars in bathing suits (apparently not guest of the hotel) Not what you expect from a 4 star hotel.

Although the security gate at the hotel checks all cars as they go in, you can just say you want to go to the restaurant and they let you in. Not a good situation.

The rooms were OK, not worth the $$$, but the facilites (golf, horse stables and tennis) were great.

It is a shame, but I will never stay at this hotel again. Not worth the frustration and definitely a crime problem that they can't control.

  • Stayed July 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Atlanta, GA
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 9, 2005

This was the best hotel we have ever stayed in. Unreal. Great Service, grounds, pool, This is the best hotel in Orlando. Stayed 5 days July 01-05. Loved it.

  • Stayed July 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank jonref
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gainesville, FL
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 4, 2005

Although my family and I have enjoyed brunch at La Coquina in the hotel several times (it is the best!)- our first hotel stay there was just ok. The hotel and the grounds are aboslutely beautiful- but the rooms need updating. The decor and comfort level of the room were about the same as a $69 holiday inn. I expect more when I am paying $200 a night. Staff wise- our bellman and the valet staff were wonderful, the front desk and restaurant staff were nothing special. My husband and I will go back to staying at Disney after this experience.

  • Stayed July 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank lsm1123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed June 30, 2005

The hotel is excellent with many first class services. Found all staff and management are helpful and quick in solving any issue. The scenery is great and the atmosphere is pleasant. Also, some shopping stores are close by and a number of excellent restaurants are only walking distance.

If any thing, The pools towels need to be changed (bad condition) and only 2 shops in the hotel.
In short, I would recommend it to those who enjoy a 5 star hotel.

  • Stayed June 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level 5 Contributor
46 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed June 29, 2005

I stayed here for 3 nights in June 2005. Overall, this was a very nice hotel. The faciliities are amazing. The pool complex is really the highlight here. Very extensive pool area, lagoons, waterfalls, litlle nooks, pool side bars, jacuzzis, sand, and a gym hidden in the middle of the whole thing. Make sure you get a room facing the pool-side, and not the expanse of mini-malls out front. The other recreation facilities are amazing as well. Both pitch-and-putt and regulations 18 whole golf courses. Impressive equistrian facilities and lots of lovely seculuded trails. The rooms are only average however, but not bad. Service was good.

  • Stayed June 2005, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank frackit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed June 29, 2005

Just retunred from a one week stay with my family which included our two children, ages 14 (boy ) and 12 (girl). We had a terrific time. We we all cooked from a very hectic work, school, blah, blah, blah,... schedule. The hotel was great. Lots of things to do, great location, very large pool, beautiful grounds, exellent service and overall a great experience. This was not a "Disney" vacation for us, because we wanted to relax, as well as be active, and the hotel offered lots of options. We took advantage of some Disney things as well as other attractions in the greter metro Orlando area. A few years ago we stayed in the park and "did Disney" and we think this experience was just as good, if not better. Would love to visit again.

  • Stayed June 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed June 28, 2005

A great hotel in a perfect location. The staff were first class and so friendly throughout. You can even watch the Disney fireworks from your room! The swimming pool has to be seen - its huge! All in all a great place to stay.

  • Stayed June 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Grand Cypress

Property: Hyatt Regency Grand Cypress
Address: One Grand Cypress Boulevard, Orlando, FL 32836-6799
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Top resorts Hotel in Orlando
#6 Business Hotel in Orlando
#9 Luxury Hotel in Orlando
#9 Spa Hotel in Orlando
#19 Family Hotel in Orlando
#19 Romantic Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Grand Cypress 4*
Number of rooms: 815
Official Description (provided by the hotel):
Discover one of Orlando's most inviting escapes, Hyatt Regency Grand Cypress. The outstanding array of resort amenities filling our resort creates an amazing retreat for families and business travelers, alike. Play golf and tennis, swim, sail, or treat yourself to a massage. Savor a meal prepared by our renowned chefs – cuisine ranges from authentic southwestern fare to fresh sushi and a sumptuous American buffet breakfast daily. Our family-friendly resort offers an ideal location adjacent to Disney World – kids of all ages will love exploring area attractions. When it comes time to relax, return to our resort, where you always find legendary Hyatt service and smiling staff waiting to welcome you. ... more   less 
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Also Known As:
Hyatt Regency Grand Cypress Hotel Orlando
Hyatt Orlando
Hyatt Grand Cypress
Grand Hyatt Orlando
Hyatt Regency Orlando
Hyatt Regency Hotel Orlando
Hyatt Hotel Orlando

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