We stayed at this beautiful hotel for 8days. Check in was provided efficiently by the wonderful Anaiss. Our room on the 12th floor was clean, large, modern with a stunning view of the pool and The Disney area. The 5 lifts were speedy and prompt. The facilities are amazing. Everything is clean, bright and light. You really could happily spend all your time at the hotel and makes the resort fees seem reasonable. The gym is well equipped and cool. Staff are helpful and the shuttle was helpful as we had no car. Please note there is only 1 pick and drop off per day to Disney's Transportation and Ticketing centre and to Universal/seaworld. I think there was several pick up and drop offs for the Premium Oulet Mall (lLake Buena Vista) but it had to be booked in advance.
The location is within walking distance of many other eateries and Downtown Disney is about a 30-40 minute walk.
It was purely the poolside service that let down our stay. Staff appeared to be working but on each of the 3 occasions that we ordered food it took us 1 hour to order and receive food, and that was often after going to the pool bar to order from the extremely overworked Ryan (who was great). The Food and Beverage Manager did make overtures regarding the matter but obviously the issues need fully addressing as it sullied an otherwise excellent stay.
- Official Description (provided by the hotel):
- Discover one of Orlando's most inviting escapes, Hyatt Regency Grand Cypress. The outstanding array of resort amenities filling our resort creates an amazing retreat for families and business travelers, alike. Play golf and tennis, swim, sail, or treat yourself to a massage. Savor a meal prepared by our renowned chefs – cuisine ranges from authentic southwestern fare to fresh sushi and a sumptuous American buffet breakfast daily. Our family-friendly resort offers an ideal location adjacent to Disney World – kids of all ages will love exploring area attractions. When it comes time to relax, return to our resort, where you always find legendary Hyatt service and smiling staff waiting to welcome you. ... more less
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- Also Known As:
- Hyatt Regency Grand Cypress Hotel Orlando
- Hyatt Orlando
- Hyatt Grand Cypress
- Grand Hyatt Orlando
- Hyatt Regency Orlando
- Hyatt Regency Hotel Orlando
- Hyatt Hotel Orlando