We booked this hotel through the British Airways Wesbite as it was highly recommended by them. Compared to the quality of the hotels in Orlando, this would be at the higher end, without question. The rooms are lovely, and the cleanliness of the hotel itself is excellent. Location wise, it's not walking distance to International drive, and is only accessible by taxi or car. This basically means that if you don't hire a car, you will have to depend on the shuttle services provided by the hotel, which not all parks and attractions are provided for free. As a typical example, we had tickets for the Wet & Wild park, but had to pay $38 for two adults to get us there, which only took 15 minutes. The part is actually across the road from Universal Studios, and if we had known, would have ordered the free shuttle service from the hotel instead. So although paying the $25 daily hotel service free, free travel only applied to some of the parks. Another matter which greatly annoyed us is that complimentary breakfast was included in our package, which included tax and 15% gratuity, which we had in writing from the hotel. Despite this, we were on one occasion in the middle of eating, when one of the waiters rudely interruped to mention "I know you have a voucher for the buffet breakfast, which means I get nothing, and indicated that we...We booked this hotel through the British Airways Wesbite as it was highly recommended by them. Compared to the quality of the hotels in Orlando, this would be at the higher end, without question. The rooms are lovely, and the cleanliness of the hotel itself is excellent. Location wise, it's not walking distance to International drive, and is only accessible by taxi or car. This basically means that if you don't hire a car, you will have to depend on the shuttle services provided by the hotel, which not all parks and attractions are provided for free. As a typical example, we had tickets for the Wet & Wild park, but had to pay $38 for two adults to get us there, which only took 15 minutes. The part is actually across the road from Universal Studios, and if we had known, would have ordered the free shuttle service from the hotel instead. So although paying the $25 daily hotel service free, free travel only applied to some of the parks.
Another matter which greatly annoyed us is that complimentary breakfast was included in our package, which included tax and 15% gratuity, which we had in writing from the hotel. Despite this, we were on one occasion in the middle of eating, when one of the waiters rudely interruped to mention "I know you have a voucher for the buffet breakfast, which means I get nothing, and indicated that we should leave him a tip". Neadless to say, we refused to sit in his breakfast seating area, and it left quite a bad taste taste in our mouths after that bad experience.
We feel strongly that the $25 daily hotel service fee should be part of the hotel cost, which isn't cheap. We feel that a hotel should as policy, let you use their facilities; pool, gym, use their towels etc as this is what the minimum requirement of providing a satisfactory service without having the charge their customers for the previledge. I have stayed in many hotels worldwide, and have never came across this charging policy before.
'Mears' the taxi company the hotel use, were quite aggressive about tips. Although they appear rather overly friendly initially, if you don't tip them, expect quite a nasty reaction!

All in all, not a bad hotel. Location isn't perfect, if I was booking again, I would look for a hotel in the north nearer the main theme parks. They also need to rethink the hotel service charge. We walked away with an additional mandatory $250 bill upon checkout just for staying in the hotel, and it does make you think you...More