We have just finished our 1st week staying in block 1 and it has went from bad to worse. Our intial check-in was as written on our booking form for "2x Studio Apartments sleeping 2-4 people" however they tried to say that we were only entitled to 1 room, which slept 4 people. After arguing and wasting 45 mins we were given our correct 2 rooms. Now... Tursday 19th june 2014, we return to the room (which BADLY needs refurbed/new carpets) to see a black RAT run out closet and under bed! It had obviously been feeding on our bread - we reported this at 9.30pm to be told maintanance would be straight up...never appeared. Went down to reception to report it again at 10.30pm to be told management would come up next day. Stll no visit so we reported it today for 3rd time at 9pm to be told that a contracter had been to room at 6pm to spray it ( no they didnt cause i was in at 6pm). No notes or voicemail were left to advise they called to our room...if they did! Botom line is they couldnt care less about there customers! They offered another room, which we declined as we are next to our elderly parents and didnt want to be far away and to be honezt having seen this room and reading other reveiws i have no confidence that the next one will be any better. I will add pics later to substantiate everything above however for the time being my advice is DO NOT BOOK, STAY OR ENQUIRE about this hotel...it is the worst place i have stayed in 13 years vacationing in Orlando I-Drive area
- Official Description (provided by the hotel):
- Spacious two bedroom/two bath suites and deluxe studio suites with fully equipped kitchenettes and private balconies. Located just off famous International Drive and 5 minutes to Universal Orlando. Two outdoor pools plus an indoor heated pool & spa. Free continental breakfast and shuttle to Universal and Sea World, small fee for Disney Shuttle. ... more less
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- Also Known As:
- The Enclave Hotel Orlando
- The Enclave Hotel And Suites