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“Worst Orlando I-Drive accomodation.EVER”

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The Enclave Hotel & Suites
Ranked #217 of 342 Hotels in Orlando
Reviewed June 20, 2014

We have just finished our 1st week staying in block 1 and it has went from bad to worse. Our intial check-in was as written on our booking form for "2x Studio Apartments sleeping 2-4 people" however they tried to say that we were only entitled to 1 room, which slept 4 people. After arguing and wasting 45 mins we were given our correct 2 rooms. Now... Tursday 19th june 2014, we return to the room (which BADLY needs refurbed/new carpets) to see a black RAT run out closet and under bed! It had obviously been feeding on our bread - we reported this at 9.30pm to be told maintanance would be straight up...never appeared. Went down to reception to report it again at 10.30pm to be told management would come up next day. Stll no visit so we reported it today for 3rd time at 9pm to be told that a contracter had been to room at 6pm to spray it ( no they didnt cause i was in at 6pm). No notes or voicemail were left to advise they called to our room...if they did! Botom line is they couldnt care less about there customers! They offered another room, which we declined as we are next to our elderly parents and didnt want to be far away and to be honezt having seen this room and reading other reveiws i have no confidence that the next one will be any better. I will add pics later to substantiate everything above however for the time being my advice is DO NOT BOOK, STAY OR ENQUIRE about this hotel...it is the worst place i have stayed in 13 years vacationing in Orlando I-Drive area

  • Stayed: June 2014
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10  Thank Demodaze74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mairead N, Guest Relations Manager at The Enclave Hotel & Suites, responded to this reviewResponded June 27, 2014

We are so sorry that you were disappointed with your recent experience. We will be sure to relay your comments to the appropriate departments for immediate action. We hope that you might give us another opportunity to show you better hospitality in the future.

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2,660 - 2,666 of 5,488 reviews

Reviewed June 20, 2014

We have just returned from a 16 day stay at this hotel and I read some quite negative reviews before we travelled...DO NOT LISTEN ! We had a free upgrade given to us ,I did email ahead before our travel, it was a special occasion our anniversary and our first visit. Our room was gorgeous! Modern and spacious I could not fault it at all. We are so pleased with this hotel we have booked again for next year and taking family. The location was just the best, we did use buses ( now that's an experience if your in a hurry ) bus stops are right outside though and traditional American food places everywhere. You see so much from your balcony the place is alive but there was no major noise from traffic or attractions. We loved it, I cannot express enough for our first visit the experience was fantastic.

  • Stayed: June 2014, traveled with family
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Review collected in partnership with Virgin Holidays
4  Thank Ra3h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mairead N, Guest Relations Manager at The Enclave Hotel & Suites, responded to this reviewResponded June 27, 2014

Congratulations on your recent anniversary, we certainly appreciate you celebrating with us! We are delighted that you enjoyed your first visit with us, and hope that this will be the first of many to come. Thanks again.

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Reviewed June 19, 2014

From leasing with Kristina manager on duty months before arriving to all 25 of us arriving from all over the world and meeted and greeted of such wonderful front of house staff. Our 2 bedroom 2 bathroom suites were very spacious and have everything you need, the house keeping staff are brilliant they give you clean towels and clean your room when ever you require.The food and beverage manager Matthew made us feel very welcomed and all of his staff truly unbelievable every morning we were welcomed by smiling happy faces that help start your day… Burnett, Gerrad and Suzie whom were there most mornings to greet and having to deal with us all, nothing was ever to much for them, all the food and beverage staff always went above on beyond to make sure we had everything we needed…. Best Pizza's! Raud the maintenance man always keeping a check on the buildings and making sure rooms were safe. The housekeeping staff always making sure the entire building was clean… Security were always around which made you feel very safe as we had so many children in our party.. All in all this resort maybe rated 3 star just through being a little tired but wow do the staff make up in customer service and maintaing the building to keep it upto standards.. A fantastic resort, brilliant swimming pools and if your looking at doing all the theme parks then this resort is in a fantastic spot for transport to all parks and shopping malls…. Thank you to all at The Enclave for making our family reunion the best time ever.

Room Tip: I can only speak from the room we stayed in 1902… very spacious, lovely views and comfortable beds
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  • Stayed: May 2014, traveled with family
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3  Thank Gaynor Beesley G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mairead N, Guest Relations Manager at The Enclave Hotel & Suites, responded to this reviewResponded June 27, 2014

Thank you so much for choosing to have your family reunion at the Enclave Hotel & Suites. We are delighted to hear that we impressed your large group, and that our staff went out of their way to look after you. We will be sure to relay your compliments to all of them. We hope that you will choose to stay with us again the next time you are visiting Orlando.

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Reviewed June 18, 2014

We arrived at the enclave at 5 o'clock and was checked in by 5:05 was fantastic checkin we was allocated in 3901 which was overlooking universal and islands of adventure and Disney the rroms was nice and clean and utencils was all their we had a big fridge a dishwasher mini oven microwave the rooms was tidy beds was fresh and made the hotel is in a good location where all the main restaurants are tgi's buffalo wings etc we had breakfast at the virgin breakfast room which is a brilliant choice a special thankyou to enrique who was the omlette check fantastic service great guy and bernette was funny the pizza hut staff was great help aleays their if you need anything the pools are cleaned daily and towels are always their for pool and gym users reception staff was fantastic can not fault this hotel would recommend to other me and my wife are considering buying one of these apartments for the future thanks guys for a fantastic stay see you again soon from kris jo and kids

  • Stayed: May 2014
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3  Thank Jojokris14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mairead N, Guest Relations Manager at The Enclave Hotel & Suites, responded to this reviewResponded June 27, 2014

Thank you so much! We are thrilled that you enjoyed your stay with us, and that you were impressed with your suite and our amenities. We will be sure to pass your compliments on to Enrique and the rest of the staff. We appreciate your recommendation and we look forward to welcoming you back on a return visit.

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Reviewed June 18, 2014

My partner and I came here for a 10 day break and loved every moment of it. The hotel room was the ideal size, with air conditioning and more. The pool was clean with plenty of loungers. We were initially concerned that there'd be too many kids but alas, the whole trip was a dream. Thank you Enclave!

Room Tip: Higher the better.
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  • Stayed: May 2014, traveled as a couple
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1  Thank KJay99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mairead N, Guest Relations Manager at The Enclave Hotel & Suites, responded to this reviewResponded June 27, 2014

Thank you for taking the time to write a review. We are so glad that you were impressed with our hotel, and that you enjoyed your room, and our pool area. We look forward to welcoming you back in the near future.

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Reviewed June 17, 2014

I would like to take this opportunity to thank everyone at the Enclave Suites for making our holiday so amazing. The staff are just fantastic and are always at hand to help you with any query you may have. I would like to mention David in reception and Susan in the shop/pizza place, they are great, friendly, chatty and very helpful they could not do enough for us. The room we received was clean and very quiet and the hotel itself is near everything, bars, shops, restaurants, the iride and all the parks. I would highly recommend this hotel to anyone and its a bonus that it is such great value. Thanks again, Iona and Eamonn, Ireland.

  • Stayed: May 2014, traveled as a couple
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3  Thank Iona1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mairead N, Guest Relations Manager at The Enclave Hotel & Suites, responded to this reviewResponded June 27, 2014

Thank you so much! We are so thrilled that you enjoyed so many elements of your stay, and we will be sure to pass your compliments on to David, Susan and the rest of the team. It sounds like you had a fantastic vacation, and we hope that you will come back to see us again in the near future.

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Reviewed June 15, 2014

Over the past 12 years we have travelled at least 1 once a year to orlando we have stayed in various hotels and complexes, in recent years at the top end of I Drive near the point Orlando, this year we thought we'd try the enclave having read the reviews we expected a mid range hotel and not a lot else. Oh boy were we surprised I had e mailed the hotel requesting a low floor due to walking problems , a reply came back telling us we had been allocated one. Brilliant. We arrived to friendly staff who told us all the usual blurb where things were etc. And headed for the room well it's big it's very cool and has a fridge full size, a two ring hob , dishwasher,, a Hugh bathroom and small area outside on a little patio overlooking the pool , all the cooking utensils are here plates etc are here all you need is food, but as you arrive you get a complimentary voucher for continental breakfast which can be upgraded for a few dollars to all you can eat , which is served in the Pizza bar near reception again brilliant clean and friendly. Well impressed after some of the comments people had put. The grounds are kept tidy and the whole place although a little dated is clean tidy and well maintained . It seems rooms are being refurbished a little at a time . The location is peaceful between the I drive and I 4 . They say you get what you pay for but I'm afraid in this case you get a whole lot more after all how much time do you really spend in your room in orlando ? You sleep, sometimes eat and shower , we have found this much better than a conventional hotel room as you have room to cook, eat and a comfy sofa to watch tv from and the beds are very comfortable too they even ring after half an hour to make sure your happy with the room .we will be back .

Room Tip: If you e mail with your preference they do their best to get you it.
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  • Stayed: June 2014, traveled as a couple
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6  Thank bondfans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mairead N, Guest Relations Manager at The Enclave Hotel & Suites, responded to this reviewResponded June 27, 2014

We are delighted to hear that we exceeded your expectations. Thanks so much for taking the time to write a review. We appreciate your feedback and hope to welcome you back again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Enclave Hotel & Suites

Address: 6165 Carrier Drive, Orlando, FL 32819-8254
Location: United States > Florida > Central Florida > Orlando
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#50 Top resorts Hotel in Orlando
Price Range: $71 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — The Enclave Hotel & Suites 2.5*
Number of rooms: 321
Official Description (provided by the hotel):
Spacious two bedroom/two bath suites and deluxe studio suites with fully equipped kitchenettes and private balconies. Located just off famous International Drive and 5 minutes to Universal Orlando. Two outdoor pools plus an indoor heated pool & spa. Free continental breakfast and shuttle to Universal and Sea World, small fee for Disney Shuttle. ... more   less 
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Also Known As:
The Enclave Hotel Orlando
The Enclave Hotel And Suites

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