As a travel agent specializing in Disney World Travel, I have sent many clients to this resort, and thought I had a good idea what to expect from the Disney Vacation Club resorts in general. I couldn't have been more wrong. This trip consisted of my husband, myself, and our 3 children. We spent 6 nights at Old Key West Dec 3-9, 2006, in a studio room.
The resort itself is visually attractive, and beautifully landscaped. The main pool looked quite fun, and was recently updated. It was tool during our stay to enjoy the pool.
Our studio room was not large by any means. A very standard hotel room. The room itself was nothing special. Very plain. Could have been staying at Motel 6 or similar. Although the beds are advertised as Queen Size, I feel they were full-size beds. Small, and uncomfortable, with wooden frames. Good for banging your shins on. The decor was very dated. Bathroom was small with a sink, and tub/shower.
Food at Olivias was pretty good the first night, as we were starving. However, on our return trip, the steaks were way overcooked, and we really didn't enjoy it much at all.
The Boat ride to Downtown Disney "sounds" very quaint and fun. However, it runs infrequently, and is not convenient to get to from the rooms.
Please remember, if you do not have a car, this resort is not for you. It is a huge resort. We had to rely on the busing system to even get to the main check-in house for drinks/meals. This "internal bus" only came around about every 45 minutes. Totally unacceptable. It would take an hour to get to the Hospitality House to get a coffee in the morning. Very, very inconvenient.
The theme park buses ran about every 30-60 minutes. Then, there are 5 bus stops. The bus has to stop at each one before leaving the resort. So, after waiting 30 minutes for the bus, you are on the bus driving around the resort for another 30 minutes. It took over an hour to get anywhere. One evening, I had to exchange a dress in Downtown Disney (which is 2 minutes away). It took me 2 HOURS to get there and back, spending less than 15 minutes in the store. I waited over an hour to get a bus for my return back. The busing is just terrible.
On to the room - The bedding does not fit. The mattress pads kept slipping off. There was no fitted sheet. We ended up sleeping on the bare mattress every night. I request more bedding, and was told I would be charged for it.
There is NO HOUSEKEEPING. We stayed for 6 nights. Only one day did someone come to the room. They really must have worked hard, because when we returned we found the room exactly the way we left it - minus trash and adding 4 new towels. That was it! I called and found out you don't get housekeeping unless you spend a total of 9 nights.
We were given 4 bath towels to last for 3 days. We requested more, and were charged $6.
A disaster. They had overbooked the resort, and couldn't find us a room. They disappeared into a back room for over an hour, and finally came out, magically finding me a room. The manager remarked "This is good for you, but bad for the next family" How nice... Then, we were overcharged for the Dining Plan. They charged me twice, which meant trip to the check-in counter, another disappearing act from the cast member into the back room for an hour, to get this fixed.
There is no "food court". There is a food coutner with an extremely limited menu. 4 choices for breakfast, and premade sandwhiches for lunch. There are no modifications allowed. I requested a breakfast sandwhich with a bagel instead of the croissant - no, can't do it, a turkey sandwhich minus the mayo - nope, sorry.
Is this really supposed to be a deluxe resort? I was frankly shocked. We have stayed at many Disney Resorts (our favorite is Animal Kingdom Lodge), and have never had this poor of service, or been this disappointed. We had an absolutely wonderful time at the parks, and really enjoyed the Christmas decorations and shows, but will not be returning to the Old Key West. I think it should cost about $59/night for what you get, perhaps less. I unfortuanely won't be able to recommend it to any of my clients either.
Hope this review helps someone trying to make a decision about where to stay. Have fun at Disney!
- Official Description (provided by the hotel):
- Experience the romance of the Florida Keys at this tranquil community of Conch Flats-a sprawling island hamlet with shimmering waterways, swaying palm trees and manicured golf-course fairways. Delight in sun-soaked pools, casual dining and such amenities as fully equipped kitchens or kitchenettes. A peaceful tropical paradise, Disney's Old Key West Resort is also just a boat ride away from the excitement of the Downtown Disney area. ... more less
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- Also Known As:
- Disney`s Old Key West Hotel Orlando
- Old Key West Resort
- Disneys Old Key West Hotel
- Disney Old Key West Resort
- Key West Disney
- Disneys Old Key West Resort