We booked this hotel through Seaworld package of buy 3 get 2 nights free. We chose this place because it's relatively new. Overall we were quite happy with our stay even though we were not happy with their housekeeping at all.
We checked in around 7 pm, and got a room on 6th floor (we were asked for our preference whether we wanted high fl or lower fl). Check-in was smooth and fast. But when I got to the room, it was not clean at all. It looked like someone was still in there or it wasn't been done after guests checking out. I first thought I got in a wrong room! So I had to go back and ask for a new room. That was not a good way to start our stay. After we got into another room, I realized that there was only a walk-in shower, no bath tub. So I went back to ask if I could get a new room with a bathtub because it's more convenient for a two-year old. The staff was very nice and helpful. She gave us an accessible King-bed room on 5th floor.
Room is very spacious. Bathroom and restroom are huge. We like the layout and decor very much. Have to say that it's not spotless. There were some stain and dusty spots throughout. Bed is nice but bedding sheets are not as comfortable as what we just had at Comfort Suites airport (sorry, can't help comparing). One nice thing though is that we didn't hear any noise from next doors or hall way at all during our stay.
Breakfast was nice. Plenty of food and seating. Food is the same everyday though. We didn't have problem of over crowded during breakfast time like in other reviews. Maybe because the hotel was only about half full. However, our last day, which was Halloween, breakfast was a lot more crowded than previous days, but still no problem getting food or finding seats. One problem about their breakfast is that one (out of three) waffle machine was not working properly throughout our stay, then on last day, another one was broken too.
Business center with 3 computers and free printing was good. Internet connection in our room was very slow though.
Shuttle service (through 3rd party) to Seaworld parks is free and pretty good. We used it only once because we spent most of our time at Disney. We didn't use their shuttle service to Disney because it would have cost us (2 adults+1 child) more than Disney parking fee, and it has very limited schedule.
Staff are very nice and very accommodating. We requested for a late check-out since our flight was late evening, and got 2 pm check-out without extra charge.
Here comes the part we didn't like about this hotel, and this is why I couldn't give higher rating. Housekeeping was bad. Day 2, one trash can wasn't empty. Day 4, One trash can was left without a bag and empty tissue boxes were not replaced. Day 5, our room was left open when we came back at 8 pm! One of facial soap bars we got had moldy stain. We reported this to the front desk and got some apology.
Overall is good. I'd recommend this place to others in the next 6 months but not sure if we would return though with housekeeping service they have.
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- Also Known As:
- Springhill Suites Orlando At Seaworld Hotel Orlando