I stayed at this hotel for two main reasons: great price and proximity to Sea World. The hotel is indeed close to Sea World and runs shuttles throughout the day and evening, dropping you off near the entrance. This was a great benefit. While the price was good, we ran into several issues during our 2-night stay. First, we arrived after midnight. The only front desk clerk was very busy and was having a difficult time managing several tasks at once. When we asked about the "perks" at staying at a Sea World hotel, she said that we'd better get up early and be in line at the concierge desk before 7:00 a.m. so that we would get our passes to get to the front on the line passes for the park. (She said they would run out of the passes.) My husband was down in the lobby at 6:45, alone. Needless to say, we were frustrated after not getting into our room until 1:00 a.m. The second issue we was when we came back from being at Sea World for a full day to a room that had not been cleaned; it was nearly 6:30 p.m. When I called the front desk, the person said she would make a note of it and turn it over to the manager. No apologies; no offering to correct our problem; no word from the manager. The last and final issue came when we were getting ready to check out and got stuck in the elevator for several minutes. When I went to the front desk to let them know the elevator was working, they said the knew and that they called the repair man, but no apology about getting stuck nor putting up an out of order sign on the elevator. As far of the room itself, it was okay. It is a modern décor and arranged in a way that I have not seen before: the toilet is in a separate room from the shower with a closet separating the two. Thought the room was a bit small, but doable.
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- Also Known As:
- Springhill Suites Orlando At Seaworld Hotel Orlando