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“Fantastic!”

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Waldorf Astoria Orlando
Ranked #28 of 335 Hotels in Orlando
Certificate of Excellence
GreenLeadersGold level
Norwich, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Fantastic!”
5 of 5 bubbles Reviewed July 26, 2014

My family and I stayed in this beautiful hotel at the beginning of July, we were in Orlando for my daughters wedding. We hadn't made you aware of the reason for our stay, but when we mentioned it, you were all amazing! The chocolate covered strawberries, complimentary were delicious ,I can't thank you all enough for how special you made our stay. We have stayed in world heritage hotels, and the service you provided was up there with the best of them, nothing was to much trouble. We had an amazing time in the spa, your girls there were fantastic,they made my daughters and I feel like princesses!!! We used the shuttle bus to the parks, the drivers were really friendly and informative. We stayed in a suite overlooking the front of the hotel,great for seeing the fireworks! it was simply perfect. Thank you for making our stay so special!

  • Stayed July 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank liztaylor86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karima A, Front Office Manager at Waldorf Astoria Orlando, responded to this review, July 29, 2014
Dear liztaylor86,

Wow! Thank you for the incredible review! We are delighted that you had a fantastic time while celebrating your daughter's wedding -- congratulations again! We hope to see you again soon for another memorable stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,059 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (870)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
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  • Any
English first
Orlando
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 25, 2014 via mobile

Great place for a family vacation! Pricey room service and poolside dining but for the personalized service you get it's worth it! Loved the pool and the lazy river at the Hilton next door (both properties are owned by Hilton). We had a suite which included a pullout temperpedic sofa which was great for the kids! Loved our week long stay here!

Stayed July 2014
Helpful?
Thank Punjcan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karima A, Front Office Manager at Waldorf Astoria Orlando, responded to this review, July 26, 2014
Dear Punjcan,

Wow! Thank you for the great review of your stay! We love that you were able to enjoy our complex-wide amenities, and hope to see you again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed July 25, 2014

Wonderful hotel, great service. Expensive of course but you do get what you pay for! Location is great, very close to all the Disney Parks. Breakfast buffet was excellent, large variety and good quality, waiter was wonderful.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Service
Helpful?
Thank Monica P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karima A, Front Office Manager at Waldorf Astoria Orlando, responded to this review, July 26, 2014
Dear Monica P,

Thank you for the 5 star rating! We are glad you had a great time -- we love our breakfast options too! A great way to start the day! We hope to see you next time you're in Orlando.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, United States
1 review
5 of 5 bubbles Reviewed July 25, 2014

Stayed here for a few days with my family (kids 9 and 7) and thoroughly enjoyed it. The pool was nice and we used the nearby Hilton pool a lot as well (Hilton pool has more for kids to do). Overall fantastic experience.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
Thank Stephanie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karima A, Front Office Manager at Waldorf Astoria Orlando, responded to this review, July 26, 2014
Dear Stephanie B,
Thank you for the five-star review! We hope you stay with us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed July 24, 2014

Location is ok for Disney resorts. Shuttle bus is pretty regular. Rooms are nice with what you'd expect from this kind of hotel. The Hilton is connected so you can walk through and try out their Italian restaurant, which is pretty good. It's not quite as close to the parks as the literature might have you believe. Fireworks are a fair distance off at night. The breakfast has pretty much anything you can think of that you might want for breakfast. 7 types of juice, lots of hot stuff. Even breakfast risotto if you're into that.

  • Stayed July 2014, traveled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karima A, Front Office Manager at Waldorf Astoria Orlando, responded to this review, July 25, 2014
Dear John F,

Thank you for your comments and for taking the time to write a review of your stay. We are glad you enjoyed your time with us -- the breakfast risotto is one of our favorites! We hope you join us again soon, should your travels bring you back to the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Little Rock, Iowa
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed July 23, 2014

Our stay at the WA Orlando is possibly the best hotel stay I've ever had. The facilities are great, of course, and the service is unbeaten anywhere else I've stayed.

WA is known for their great service, but I half-expected us to encounter some snootiness from the staff. We were, after all, just a little family there to go to Disney World. :) But nothing could be further from the truth. The staff went out of their way to make sure our stay was perfect, and everyone from the front desk staff to Housekeeping and Maintenance were very nice.

As soon as we got into our room, our bell service guy asked us a few questions, like when we wanted turn down service and other preferences. Right there, he got on his Secret-Service style radio and told Housekeeping what we wanted. And they hit it right every night. We had our small son with us, so we needed the room ready a little earlier than normal. Every night, the beds were turned down with chocolates on the pillows, the lights were set low, and there was soft jazz music playing when we returned to our rooms. We were so impressed, my wife left a little thank you note for Housekeeping one night. The next night, they left a nice note with extra chocolates. :)

The atmosphere is both elegant and relaxed, and the location in the Bonnet Creek area is perfect. You can only stay closer if you are actually in a Disney property hotel.

In short, a great facility made even better by the staff. :)

  • Stayed August 2013, traveled with family
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank CTLesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karima A, Front Office Manager at Waldorf Astoria Orlando, responded to this review, July 25, 2014
Dear CTLesh,

WOW! We just finished sharing your comments with the team, and are so delighted that you were able to experience the True Waldorf Service that we strive to provide to all of our guests. Thank you for taking the time to share your experience with us, and we hope you return soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed July 23, 2014

This is still one of our fave hotels but this time they gave us a room right by the elevator. I had a family with like 5 kids right next door and they were way loud. I went downstairs and asked to change rooms. They gave me a room in the 5th floor that was quiet however when I went in, there was an empty old suitcase with a sign that said "trash". LOL. I called the Front Desk and advised that there was garbage in my new room. They apologized and gave me a room credit which was nice. The room seemed "old" and there were scuff marks on the wall, I just didnt feel like I was at the Waldorf. Regardless we love coming here and going to the pool and eating at La Luce.

  • Stayed July 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank jvasquez1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karima A, Front Office Manager at Waldorf Astoria Orlando, responded to this review, July 25, 2014
Dear jvasquez1970,

Thank you for taking the time to write such an honest review of your stay. We are glad that your experience has not tarnished us being "one of your fave hotels", and we hope you know that it is not indicative of the level of service we strive to provide. Please don't hesitate to reach out to me directly the next time you visit, so that we may ensure your stay is perfect!

All the best,

Karima Abdel-Moty
Front Office Manager
407.597.5944
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Waldorf Astoria Orlando

Property: Waldorf Astoria Orlando
Address: 14200 Bonnet Creek Resort Lane, Orlando, FL 32821-4024
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Orlando
#7 Romantic Hotel in Orlando
#8 Luxury Hotel in Orlando
#8 Business Hotel in Orlando
#9 Spa Hotel in Orlando
#26 Family Hotel in Orlando
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Waldorf Astoria Orlando 5*
Number of rooms: 1606
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotwire, Booking.com, Hilton Hotels Direct, Priceline, Hotels.com, Cheap Tickets, TripOnline SA, Jetsetter, getaroom.com, HotelsClick, Evoline ltd and HotelQuickly so you can book your Waldorf Astoria Orlando reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Waldorf Astoria Orlando Hotel Orlando

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