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“Special Celebration”

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Waldorf Astoria Orlando
Ranked #24 of 337 Hotels in Orlando
Certificate of Excellence
GreenLeadersGold level
Hobe Sound, Florida
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Special Celebration”
Reviewed December 11, 2013

On the weekend of November 15, 2013, my wife and I went to the Waldorf Astoria in Orlando to celebrate my 75th Birthday. We have been to many five star hotels, but from a service point of view none compared to the Waldorf Astoria. Every place within the hotel we were treated like royalty and everyone went out of their way to wish me a Happy Birthday. We had a king suite which was beautiful and very spacious. I can not say enough about this hotel and its service.

  • Stayed November 2013, traveled as a couple
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Helpful?
1 Thank Levo2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, Manager at Waldorf Astoria Orlando, responded to this review, December 13, 2013
Dear Levo2013,

Thank you for celebrating your special day with us Levo2013! Our team is thrilled to read your positive comments from your past stay with us at the Waldorf Astoria Orlando.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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La Jolla, California
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 10, 2013

I haven't ever stayed in the Disney World complex, but from my understanding this is one of the best non-Disney brands (Waldorf is a Hilton line) in the compound. I know the Four Seasons brand pretty well (I hear they are building one in the Disney confines), and I have to say that this place was somewhat comparable. I would give it 4.5 Diamonds. The service is spotty (some places really good others not so much), some people get it, others just need a little bit more direction. The bell staff, front desk, and concierge were great. Housekeeping was good (they did not honor my do not disturb sign and I have a 16 month kid), operator quoted me 20 minutes on my car to be pulled up (thankfully it only took 10 minutes). Other than those minor things, the stay was great. This is a good size resort, there are multiple pools (plus access to the Hilton pool next door), so don't think you are going to some boutique hotel with only <100 rooms. All in all, we would definitely go again.

  • Stayed November 2013
    • Value
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Helpful?
1 Thank JTallant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, Manager at Waldorf Astoria Orlando, responded to this review, December 13, 2013
Dear JTallant,

As our dedicated Waldorf Astoria members thrive to deliver a five star experience, we appreciate your feedback in regards to our inconsistency. Our hotel management team takes this matter very seriously and we wish to see you again in the near future. Most of all you the benchmark has risen to five diamonds!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boca Raton
Level Contributor
87 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed December 10, 2013

We spent a week at this location and had a wonderful time. The staff is extremely friendly, our one bedroom suite was the perfect size for three and the amenities were perfect. My husband and son golfed every day while I experienced a relaxing and wonderful spa on two separate occasions. Our room was very clean and the beds were so comfy. We used every aspect of this hotel as possible, from swimming (you are able to use the Hilton's pool next door) as well which is the best because it's an enormous lazy river - heated too). We dined at the Bear & Bull and nothing fell short of exceptional from the food, service and fireworks display. Request a window seat because you are unable to see out from certain areas of the dining room. We also had our son in the kids club during our evening out and he had a great time. They provided dinner, had activities and took them to a windowed area to watch the fireworks (they come from Hollywood Studios). It was a great week and we were sad to leave.

Room Tip: Request rooms with fireworks view. You can walk next door to the Hilton to enjoy the lazy river wit...
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  • Stayed November 2013, traveled with family
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Helpful?
Thank igotidea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, Manager at Waldorf Astoria Orlando, responded to this review, December 12, 2013
Dear Igotidea,

What a wonderful review of our resort! As a loyal Tripadvisor contributor we deeply value your feedback. Our hotel professionals wish to invite you back to our resort, to exceed your expectations on your next stay.
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Charleston, South Carolina
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 10, 2013

Especially the front line staff was memorable. I appreciate when those that work at the places we visit have a sense of passion for what they do and how we felt. Of course the hotel was amazing too! Obviously the name itself lets you know you are going to get a world class experience.

  • Stayed December 2013, traveled on business
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Helpful?
1 Thank ChsMarket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, Manager at Waldorf Astoria Orlando, responded to this review, December 12, 2013
Dear ChsMarket,

Thank you so much for your five star review ChsMarket! Our hotel professionals were delighted to see your recognition for our passion for service. We were glad we were able to provide you with a world class experience. We look forward to your next stay!
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Toronto, Canada
Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed December 9, 2013

We stayed atbthis hotel only two nights but next time we are in Orlando we will definetely stay longer.
We had a beautiful 1bdrm suite overlooking the pool and the golf course. From the outside this hotel looks like any other hotel. But once you step through the beautiful doors it's a different story all together. The service is absolutely first class. One feels immediately that the people who work there care about their guests. There is none of the pretentiousness that sometimes accompany luxury hotels . This one has genuine warm hospitality . And this carries all over the hotel. Te breakfast buffet is outstanding. It is beautifully presented and layer out so that it never feels crowded and you don't have to line up for food. There are many choices and it all looks beautiful as weill as delicious. I wish I could have tasted every thing there but it's really impossible unless you stay at least a week:) I would choose this hotel over any Disney property!!
It was very easy to travel to the parks with the hotel bus and it's not far to any of the parks. The hotel is very centrally situated if you plan on traveling to the parks. There were many kids in the hotel but the rooms are well insulated we never heard any neighbors . The pools is beautiful, the gym is huge and very well equipt and the pool restaurant serves tasty snaks and drinks.
The suite itself has every thing one wishes for. A subzero fridge, nesspresso coffee maker, Feragamo toilettries , a nice dining area, spacious living room and a very comfortable bedroom with seperate air conditioning control. The balcony has two comfortable chairs and a table with a lovely tranquil view.
And to top it all of we received a beautiful bottle of champaghne and chocolate dipped strawberries to celebrate our wedding anniversary!! Amazing attention to detail and genuine care for guest comfort and pleasure.
Don't hesitate to stay in this hotel if you are in Orlando , what an amazing stay.
We will be back, and hopefully for a longer stay.
Thank you Waldorf for great hospitality !

Room Tip: 1 bdrm suite overlooking the pool is great , gives you a sence that you are in a lovely resort and y...
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  • Stayed December 2013, traveled as a couple
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Helpful?
1 Thank Canada209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, Manager at Waldorf Astoria Orlando, responded to this review, December 12, 2013
Dear Canada2009,

Thank you for taking the time to write such an amazing review of our resort and the experiences you encountered along the way. As you are a loyal Tripadvisor contributor we greatly appreciate your feedback. Canada2009 please come back soon to celebrate another successful year!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 9, 2013

My daughter and I had a great time for two days staying in Waldorf Astoria. It provides luxury of various spa treatments, great restaurants and also hotel is close to parks and outlet malls. The hotel staff was very helpful and very nice. The hotel is located about 30 minutes from the Orlando airport. We had our own car but if someone figures out ahead how to get to hotel with their shuttle, you do not need to rent a car for the rest of the trip because they have free Disney Park shuttles or taxis (for fee) available. The breakfast was amazing, but even as a Gold member expect, that breakfast in WA is not complimentary. Waldorf Astoria is attached to Hilton so if that's concern, Hilton is another option for guests to stay for less. Waldorf Astoria, thank you very much for your hospitality.

Room Tip: Rooms and not very big, but they are very comfortable. We did not have a full refrigerator with dri...
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  • Stayed December 2013, traveled with family
    • Value
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    • Cleanliness
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Helpful?
Thank solofilm2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, Manager at Waldorf Astoria Orlando, responded to this review, December 12, 2013
Dear Solofilm2013,

Being a loyal HHonors Gold Member of the Hilton Worldwide Brand, our dedicated team members thank you for your amazing five star review of our resort!
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San Francisco, California
2 reviews
Reviewed December 8, 2013

If you want an example of the best customer service in action, look no further than Tina Johnson, a member of the Waldorf Astoria Orlando's concierge team. She assisted a family with arranging a special treat for their 7-year-old son, who had recently undergone a major medical procedure. The family was celebrating their brave youngster's successful treatment with a Thanksgiving trip to Disney World. Tina went above and beyond to set up special 'Holiday Wonderland" in the family's suite prior to their arrival. When they checked in, there was a live Christmas tree, presents, Disney character balloons, and even cupcakes waiting the surprised and delighted boy. It was magical, and totally made the young man's day! We can't thank Tina and her team enough for making this happen. This speaks so well of Waldorf Astoria's ability to deliver service that goes way beyond expectations!

  • Stayed November 2013, traveled with family
    • Service
Helpful?
Thank Maurice K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, Manager at Waldorf Astoria Orlando, responded to this review, December 11, 2013
Dear Maurice K.,

What an amazing review of our resort and a special thank you for sharing your experience that Tina provided. Our entire team was thrilled to read your remarks and we are ecstatic you left our resort with a wonderful lifelong memory.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Waldorf Astoria Orlando

Property: Waldorf Astoria Orlando
Address: 14200 Bonnet Creek Resort Lane, Orlando, FL 32821-4024
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Orlando
#5 Luxury Hotel in Orlando
#6 Spa Hotel in Orlando
#7 Romantic Hotel in Orlando
#8 Business Hotel in Orlando
#26 Family Hotel in Orlando
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Waldorf Astoria Orlando 5*
Number of rooms: 498
Official Description (provided by the hotel):
A contemporary, luxury resort surrounded by the gates of Disney theme parks, Waldorf Astoria® Orlando is nestled in a peaceful 482-acre nature preserve near the Walt Disney World® Resort. The hotel’s elegant setting includes fine resort amenities like the award-winning Waldorf Astoria® Golf Club, the luxe Waldorf Astoria® Spa, a formal swimming pool with private cabanas, and access to more than a dozen dining and lounge experiences, including an outpost of New York City’s famed Bull & Bear. The hotel features 498 deluxe rooms and suites, and nearly 42,000 square feet of exclusive flexible meeting space. ... more   less 
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Also Known As:
Waldorf Astoria Orlando Hotel Orlando

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