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“Pleasant hotel”

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Waldorf Astoria Orlando
Ranked #25 of 337 Hotels in Orlando
Certificate of Excellence
GreenLeadersGold level
New York City, New York
Level Contributor
71 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“Pleasant hotel”
Reviewed May 6, 2013

We stayed here while visiting Disney. We asked the hotel to arrange transportation from the airport for us, which was unbelievably expensive, although thankfully our driver was a cool guy who helped us out in getting around Orlando afterwards since we did not have a car. But the price of that one trip was very steep. Check-in was great, we were given an upgrade which we were very grateful for. The room was clean, spacious and luxurious with a great view. Breakfast can be a bit hectic (lots of kids - beware if you don't like them or are on business - but kids are a given here given the location), but there is plenty of food and good service, especially the lady who makes the eggs and cares so much about getting it right. At first we were a bit embarrassed to ask for a to-go box to take some things upstairs with us so we could finish our breakfast while we got ready to go the parks (as we wanted to get to them as early as possible), but they were really nice about this, I guess they get that a lot since people probably have kids who want snacks etc. I was really disappointed that we didn't get time to lounge by the pool, it looked great. Also I think were is a lazy river... I was really excited to try this.. but couldn't see it on the grounds (tho' it appeared on the hotel map?). Also was disappointed that we did not have time for a bike ride on the golf course. The gym and recreational facilities are truly outstanding in this hotel. I saw they had a kids' club too which I would've been grateful for were I a parent with kids. The only thing I was slightly disappointed by was the food options re: room service. Usually at the end of the day we were so tired from walking around the parks all day we just wanted to eat dinner in our room and relax, plus, if you don't have a car and you're not eating dinner in the parks, you're a bit of a captive, especially if you want to eat healthy food since Downtown Disney (which this hotel is really close to) doesn't have many healthful options. The healthy room service food was good, but it was expensive (as expected) and lacked variety, we ended up ordering the same things each night. The hotel shuttle to and from the parks is GREAT, and made our trip so much easier. If we went to Orlando again I would book this hotel. Especially when it's peak Disney season (spring break), the quality you get from this hotel for the price far outweighs the available '5 star' Disney options.

  • Stayed March 2013, traveled with family
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Helpful?
1 Thank prbstars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WA_Orlando, Guest Relations Manager at Waldorf Astoria Orlando, responded to this review, May 8, 2013
Thank you very much for taking the time to write such a detailed review! We are so happy you enjoyed your stay with us! We hope to see you again the next time you are in Orlando!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 5, 2013 via mobile

We stayed here for 2 weeks, in a deluxe suite. Our room was fantastic, with a great view from balcony. It is a very luxurious hotel with great service, especially the valet guys! Lovely pool area, but they did close it early at 4pm on a few occasions due to functions, which I feel was a little unfair. I did visit the spa which was great but has other people have mentioned a little expensive especially with the automatic 20% tip! No free wi-fi either.
But a fantastic hotel and would definitely return.

Stayed April 2013, traveled as a couple
Helpful?
Thank Teresahugs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WA_Orlando, Guest Relations Manager at Waldorf Astoria Orlando, responded to this review, May 6, 2013
We are so happy you enjoyed your two week vacation with us! We hope to host you again soon and thank you for the raving review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indian Head Park, United States
2 reviews
Reviewed May 4, 2013

The attention to detail by staff members couples well with the luxurious ambience. The Disney shuttle is convenient, although the drivers are at times curt. The evening turndown service emphesized the lavish pampering. My stay could not have been better. Each team member ensures that I am cared for, valued, and respected.

  • Stayed April 2013, traveled with family
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Review collected in partnership with Waldorf Astoria

Helpful?
Thank Timothy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WA_Orlando, Guest Relations Manager at Waldorf Astoria Orlando, responded to this review, May 19, 2013
Thank you for taking the time to review our property. We greatly appreciate you sharing your experience with us! We cannot wait to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 2, 2013

The Waldorf Astoria Orlando is a great hotel...Very professional staff from start to finish...Great bar, restaurants, pool and golf course...Everything you need is there close by..Having access to the Hilton restaurants is a bonus (other side of the Convention Center). Spacious and very clean room....Great spa but somewhat expensive....Golf course in great shape and very playable for all levels of players..Staff is very helpful and very well trained...
The Waldorf is a high end hotel and recommend it to everyone.Don't hesitate, go for it

  • Stayed April 2013, traveled with friends
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Helpful?
2 Thank Andree L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WA_Orlando, Guest Relations Manager at Waldorf Astoria Orlando, responded to this review, May 5, 2013
Thank you very much for such a fantastic review! It is wonderful to hear that we were able to exceed your expectations during your stay! We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lower Gwynedd, United States
1 review
Reviewed May 2, 2013

My family of 5 stayed at the Waldorf for 5 days and had a phenomenal experience! I have 3 young daughters and the staff were extremely accommodating and helpful. The pool was beautiful and the room was extremely clean. The food was great.....breakfast, lunch at the pool and dinner. It was a great experience all around!

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
Thank Greg S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WA_Orlando, Guest Relations Manager at Waldorf Astoria Orlando, responded to this review, May 19, 2013
Thank you very much for reviewing your stay with us! we are so happy you has such an amazing visit. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
66 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed April 29, 2013 via mobile

The Waldorf Astoria, Orlando, is a great hotel and a first class experience from the start. Jeremy the concierge, arrainged out transportation from and back to the airport with ease. Mathew checked us in the hotel and gave a full briefing on the property and amenties. Our one bedroom suite was spacious, comfortable and clean. The housekeeping staff was exceptional. You will not want for anything as a guest here. The Disney shuttles were on time at each venue and we had no trouble moving from place to place. Here is what you need to know. Eating and Drinking at the Waldorf is decent but expensive. We walked through the convention center to the adjoining Hilton Bonnet Creek and had breakfast at the Harvest Bistro. The buffet is a third the price of the Waldorf breafast and the food much better. We also had dinner one night in La Luce an Italian Restaurant in Hilton Bonnet Creek and the food was great there too. It is worth the short, totally indoor, walk. The Waldorf is a fabulous hotel we just needed to learn the ropes.

Stayed April 2013, traveled with family
Helpful?
4 Thank travelingcoroner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WA_Orlando, Guest Relations Manager at Waldorf Astoria Orlando, responded to this review, May 5, 2013
Thank you very much for taking the time to review your stay with us. We are ecstatic to hear that specific Team members made such an impact during your stay! We cannot wait to see you for your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, United States
2 reviews
Reviewed April 29, 2013

Very professional staff that provides great attention to serving the customer. The hotel is beautiful and comfortable and the location is great - convenient to most all of Orlando's attractions. There is also plenty to do onsite with the spa, golf, fitness room, etc. The resturaunts onsite, while a little pricey, offer a great variety and excellent food.

  • Stayed April 2013, traveled on business
    • Value
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Review collected in partnership with Waldorf Astoria

Helpful?
Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WA_Orlando, Guest Relations Manager at Waldorf Astoria Orlando, responded to this review, May 5, 2013
We are delighted to hear that you enjoyed your stay with us! We hope to host you as our guest again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Waldorf Astoria Orlando

Property: Waldorf Astoria Orlando
Address: 14200 Bonnet Creek Resort Lane, Orlando, FL 32821-4024
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Orlando
#6 Luxury Hotel in Orlando
#7 Romantic Hotel in Orlando
#7 Spa Hotel in Orlando
#8 Business Hotel in Orlando
#26 Family Hotel in Orlando
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Waldorf Astoria Orlando 5*
Number of rooms: 498
Official Description (provided by the hotel):
A contemporary, luxury resort surrounded by the gates of Disney theme parks, Waldorf Astoria® Orlando is nestled in a peaceful 482-acre nature preserve near the Walt Disney World® Resort. The hotel’s elegant setting includes fine resort amenities like the award-winning Waldorf Astoria® Golf Club, the luxe Waldorf Astoria® Spa, a formal swimming pool with private cabanas, and access to more than a dozen dining and lounge experiences, including an outpost of New York City’s famed Bull & Bear. The hotel features 498 deluxe rooms and suites, and nearly 42,000 square feet of exclusive flexible meeting space. ... more   less 
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Also Known As:
Waldorf Astoria Orlando Hotel Orlando

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