We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Book On TripAdvisor Bonus Book your hotel on TripAdvisor — then save 20% on things to do for your trip. Use code BOOKTOSAVE.

“Beautiful property!” 5 of 5 stars
Review of Waldorf Astoria Orlando

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Waldorf Astoria Orlando
5.0 of 5 Hotel   |   14200 Bonnet Creek Resort Lane, Orlando, FL 32821-4024   |  
Hotel deals
  |  
Hotel website
  |  
Hotel website
  |  
Hotel amenities
Special Offer
$50 Credit per Night
Ranked #33 of 338 Hotels in Orlando
Certificate of Excellence
Arlington, Virginia
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Beautiful property!”
5 of 5 stars Reviewed December 28, 2012

Stayed here as part of a conference. Could not believe what a value we had for the price. I immediately felt underdressed when I entered the opulent lobby in jeans and a t-shirt. Service was impeccable throughout. Decor was gorgeous. The oversized armchairs in the public spaces are beautiful AND comfortable to boot. No expense was spared on this place. My standard guestroom was huge, and so was the bathroom. Pool area was also nice.

I highly recommend the Waldorf Salad in the bar. Once you have a Waldorf Salad at a Waldorf Astoria, you can never go back to the substandard versions served elsewhere. Also enjoyed eating dinner at the Hilton that is connected to the Waldorf, though I usually had the Waldorf Salad for dinner in the Waldorf's lounge, which also featured a very classy and enjoyable low-key jazz group.

I did not rate the location highly because as a resort, it is secluded. I prefer to stay places that are walkable to other attractions, and I was captive at this hotel. However, there is complimentary shuttle service to the Disney attractions.

  • Stayed January 2012, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank danceqn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WA_Orlando, Guest Relations Manager at Waldorf Astoria Orlando, responded to this review, December 29, 2012
Thank you for taking the time to review your stay with us. We are delighted to hear that we were able to exceed your expectations as a Business traveler. Please come back and see us again soon for a Leisure visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

3,480 reviews from our community

Traveler rating
    2,439
    608
    251
    104
    78
See reviews for
1,509
888
64
532
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (785)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
bsearched
Level Contributor
64 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
2 of 5 stars Reviewed December 27, 2012

Just back from several days at the Waldorf Astoria Orlando. This is my first Waldorf experience and probably my last. I have to compare it to the one time I stayed at the Ritz in Ft Lauderdale. Here are the differences:
1. Apparently the Waldorf does not have any protocol for what to do when a guest pulls up in a taxi. My family and I pulled up in a taxi, we got out of the car and... nothing, zero, nada. Valets were running all over the place, but us? It was like we werent even there. We were not greeted and had to grab our luggage. As we walked towards the front doors, someone finally asked if we needed help with our luggage. We were already walking with it so I said no thank you. They then let me know reception was through the doors on the right.
Okay okay, I am not one of those high maintenance people that need my hands held, but for a 5 star luxury hotel, I do expect a nicer welcome then that. Here is the same exact scenario I had at the Ritz.
I pulled up in a taxi, someone was standing right there to greet us. They didnt ask if I needed help with my luggage, they introduced themselves, asked my name, grabbed the luggage from the taxi and walked me into the reception area. There was a person in line in front of me. They stayed with me the whole time talking to me about the hotel. When it was my turn, they introduced me to the person behind the counter and professionally handed me off. When checkin was done, they handed me off to a bellhop that took us to our room. He showed us how to use the a/c and told us all about the hotel. At no time did it appear anyone expected a tip (though I did tip everyone). THAT was the reception I was expecting from the Waldorf.
2. This part pretty much killed it for me. I was already feeling ignored, but then getting nickel and dimed didnt help. I booked the Waldorf before the $25/day resort fee. The resort fee included internet and a few other things. I think the fitness center was free anyway, but I am really not sure. In any case, I called corporate asking if I will need to pay the fee since I agreed on the rate and reserved the room before the fee was implemented. They told me no and put a message in my reservation to "waive the resort fee." I feel most people would agree, "waive the resort fee" means, I still get what the fee would normally include, but the fee is being waived (not the benefits). At least that was my understanding when I contacted corporate.
So I already do not feel welcomed and now the receptionist tells me the resort fee is waived, however everything is ala'cart. I want to use the fitness center, $10/day. Internet $15/day, etc...
I couldnt believe it, but it really set the tone for the rest of my stay. I thought it was very unfair, felt "bait and switched" and could not believe they would even consider losing a customer (plus the bad PR) for $25/day.
Again, it could have been a bad week or something, others apparently had a great time at this hotel and it is a beautiful hotel, but for me, I am not planning to return again.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
4 Thank bsearched
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WA_Orlando, Guest Relations Manager at Waldorf Astoria Orlando, responded to this review, December 31, 2012
Thank you for taking the time to review your experience at our hotel. One of the cornerstones of the Waldorf Astoria experience brand-wide is unparalleled service and I assure you that the problems you mentioned with valet have been addressed accordingly. I'm also disappointed to hear about the misunderstanding while attempting to use our signature amenities. We appreciate you alerting us to these issues. I apologize for any inconvenience and hope you will come back for an improved experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riyadh, Saudi Arabia
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed December 27, 2012

Luxury was the subject in this hotel.
Location : inside disneyland with free shuttles from the hotel front door to all 4 theme parks and DownTown Disney ..shuttle is excellent and is almost every hour. Dont forget to have and check time table for exact times.
Staff were Excellent and friendly.
I booked the Superior King Room. It was very spacious, bathroom was Huge with above average amenities (Salvatore Ferragamo). Coffee machine with daily supply is an advantage.

Highly Recommended .

  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank aalthekair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WA_Orlando, Guest Relations Manager at Waldorf Astoria Orlando, responded to this review, January 2, 2013
Thank you very much for taking the time to review your stay with us! We are so happy your loved your visit with us! Please come back and see us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Apopka, Florida
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed December 27, 2012

Gorgeous hotel, staff are exceptionally nice and friendly, rooms are beautifully appointed, food is exquisite, pool area is great for both families and couples. Ten stars!! ... our FAVORITE hotel!
My husband and I have stayed at this hotel twice; once before our daughter was born for our birthdays and once after for our anniversary. As a single couple we stayed during the Easter holiday and dined at the Bull & Bear; one of the best meals we've ever had! Our room had a view of the evening fireworks and was very comfortable and quiet. After our daughter was born we stayed as a family in October and again had a view of the evening fireworks. The in-room dining was remarkable and out of this world! We love that the room has a nearly full kitchen and dining area. Our daughter loved sleeping on the sofa bed, which their staff made up for her and even added her stuffed animals to make her feel at home. Their service and staff are amazing and treat you like royalty. We visited the Hilton's pool & lazy river next door and experienced great service there, as well. We highly recommend this hotel and will return again!

Room Tip: If possible, ask for a room with a view of the evening fireworks!
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank LadySeminole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WA_Orlando, Guest Relations Manager at Waldorf Astoria Orlando, responded to this review, December 28, 2012
Thank you very much for taking the time to review your stay with us. We are ecstatic that you had such a wonderful time at our property! We hope you come back and see us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale, FL
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed December 25, 2012

My husband surprised me with a Disney trip for the holidays and we enjoyed a brief yet memorable stay at the Waldorf. Having stayed at the original a few times in NYC, we had high expectations and the Orlando property did not disappoint. The valets offered warm greetings and the front desk gentleman was very attentive, walking us to the elevator explaining the property. Loved the piano playing in the lobby! The 2-queen bed room was very comfortable and spacious with amazing views of the pool. The bathroom was huge with a separate tub and glass shower. Turndown service was a nice touch with chocolates, bathrobes and slippers with a very nice note from our room attendant. We ate in the Hilton because we were traveling with our 3 yr old and were looking for a more casual dining experience. For convenience, we decided to drive ourselves to and from the park. The pools looked amazing but didn't get to take a swim because of the cold snap. Loved the fire pits and woud definitely bring smores fixings for the next visit. The only negative, and I hate even mentioning it because it was such a positive experience, there is no breakfast included or a reduced price breakfast option for Diamond members. The hotel does provide internet with resort fee and 2 free drink coupons. The hotel was near occupancy because of the holiday but the service was top notch! Thank you Waldorf for the holiday memories. We will be staying here again when we return to Disney next year.

Room Tip: Pool view and high floor to see fireworks
See more room tips
  • Stayed December 2012, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank snowbunnyFL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WA_Orlando, Guest Relations Manager at Waldorf Astoria Orlando, responded to this review, December 26, 2012
Thank you very much for taking the time to review our property. We are thrilled that you enjoyed your Holiday with us! We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
129 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
2 of 5 stars Reviewed December 23, 2012

This hotel purports to compete with Four Seasons and Ritz Carlton type properties. It is clearly not successful. On the positive side the food service was excellant. However, the same cannot be said for the hotel. Had it not been for the quality of the restaurants, we would have checked out after the first day. Housekeeping was a particular problem. Examples:

It took two days to get a waste basket added to our kitchen.
A request for early turn down was ignored.
Returning to our room at 3:45 in the afternooon, the room was not made up.
Used towels were left in the pool and into the halls leading to the pool until the late in the evening.
A passing server spilled wine on my spouse.
My spouse was hassled about entering the fitness air because of the hotels poor records.
The TV reception was missing or inadequate.
Cosmetics in the bathroom were not replaced, either in the evening turndown (which was finally arranged or in the normal daytime service.
Instructions for using the complex AV system were totally lacking.

This was definitely not the luxery experience that one expects for over $700 per night.

Room Tip: The "luxery suites" add space but do not enhance the experience as the space addes not fun...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
4 Thank byrddawg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WA_Orlando, Guest Relations Manager at Waldorf Astoria Orlando, responded to this review, December 26, 2012
Thank you very much for taking the time to review our property. We were very disappointed to hear the challenges you faced during your stay. That is definitely not the service we aim to provide. We greatly appreciate your feedback so that we can improve on these areas and we hope you will give us another chance to exceed your expectations in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Connecticut
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 21, 2012

I just returned from a three day getaway with my eight year old daughter to Orlando, where we stayed at this magnificent new resort. It was my daughter's first visit to Disneyworld and since we were planning to spend most of our time in the parks, we wanted a location that was convenient, but gave us the opportunity to find some tranquility at the end of a busy day. From a locational standpoint, this hotel is perfect. It is close enough to the main gates (a short ride in a luxury motor coach), while offering a tranquil oasis at the end of a busy day to relax at one of the beautiful swimming pools and enjoy the renowned service of the Waldorf Astoria, as only they can do it.

In fact, in light of all of the fantastic offerings of Disney, some of our best memories of the trip were the experiences that we had at the Waldorf - from the ride to and from the park (while watching Disney feature films in the motor coach) to the swimming pools (children will want to be sure to experience the lazy river and water park at the adjacent Hilton where guests have privileges), to the interactions we had with members of the Waldorf staff who go out of their way to accommodate children's requests, with genuine care and affection. The style of service is professional and relaxed in a way that lets you know you are in a world-class environment, yet never feels stuffy or pretentious. Every luxury hotel operator could take a cue from this hotel in terms of the staff's ability to delight, anticipate and exceed the guests' expectations at every turn.

In terms of the physical facilities, this property is extremely well appointed and tasteful in design. The rooms and suites are very generously proportioned and the views are magnificent - one can even enjoy the fireworks shows at night, while overlooking the swimming pools and the adjacent Rees Jones designed golf course. Dining options are varied and the food is some of the best I have experienced anywhere (including the resort's New York namesake). Best of all, they are happy to tailor the offerings to accommodate little ones' needs as well (my daughter assured me they have the best mac and cheese on the planet!). In short, the staff takes care of the big things in such a way as to make the service seem seamless and relaxed, while the attention to detail and the focus on the "little things" make for a truly unforgettable experience. I was hoping to create some special memories for my daughter and somehow the staff picked up on this. What otherwise would have been a great trip for both of us ended up as the trip of a lifetime and one that neither of us will ever forget. Thank you Waldorf Astoria and each staff member who went out of his or her way to ensure our perfect stay at your beautiful Orlando resort. You are doing a magnificent job of upholding the values, traditions and reputation of your venerable sister property in New York!

Room Tip: Rooms facing the pool offer a great view of the evening fireworks shows at the Disney theme parks...
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Jim E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WA_Orlando, Guest Relations Manager at Waldorf Astoria Orlando, responded to this review, December 22, 2012
Thank you very much for taking the time to review our property. We are so happy you enjoyed your stay! We hope we get to host you as our guest again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Orlando hotels
Villas of Grand Cypress
#1 of 338 in Orlando
5.0 of 5 stars 1,227 reviews
Show Prices
Show Prices
Show Prices
Lake Buena Vista
Four Seasons Resort Orlando at Walt Disney World Resort
Hilton Orlando
#36 of 338 in Orlando
4.5 of 5 stars 4,274 reviews
Show Prices
Show Prices
Show Prices

Been to Waldorf Astoria Orlando? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Waldorf Astoria Orlando

Property: Waldorf Astoria Orlando
Address: 14200 Bonnet Creek Resort Lane, Orlando, FL 32821-4024
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Romantic Hotel in Orlando
#8 Business Hotel in Orlando
#9 Spa Hotel in Orlando
#10 Luxury Hotel in Orlando
#26 Family Hotel in Orlando
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Waldorf Astoria Orlando 5*
Number of rooms: 498
Official Description (provided by the hotel):
Waldorf Astoria Orlando is an elegant oasis of contemporary luxury surrounded by Walt Disney World(R) Resort. This refined luxury hotel offers guests an ambiance of stylish sophistication replete with celebrated amenities and impeccable personalized service. The resort offers a plethora of recreational activities perfect for networking and relaxation. Enjoy a round of golf on our championship course; rejuvenate in our European-style spa; or take a refreshing swim in our pools and discover the ultimate escape in a private cabana. Our dining experiences are unparalleled, from fine dining at the renowned Bull & Bear, to casual dining poolside. Complimentary luxury motorcoach transportation is provided to all four Disney theme parks and the Downtown Disney Area. Our team is passionately devoted to attending to every detail of your stay. We look forward to welcoming you. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hilton Hotels, TripOnline SA, Booking.com, Hotwire, Agoda, Travelocity, Hotels.com, Cancelon, Odigeo and Jetsetter so you can book your Waldorf Astoria Orlando reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Waldorf Astoria Orlando Hotel Orlando

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing