I never have written a review about a hotel that I didn't stay at yet but customer service is extremely important to me when I'm searching for hotels. I'm a gold HHonors members and was navigating through the site and found it confusing with the many different rates that are offered. I called the location and spoke with someone in reservations and she was very rude. I'm trying to ask her a question about the different rates and mentioned that I'm a HHonors member and she cut me off to tell me that it doesn't mean anything to them. How dumb are you to say that? It means a lot to you as myself and other customers can stay at the Ritz or JW Marriott instead of Hilton. Immediately, I corrected her and said it does matter as I was thinking about using my points to pay for the room. She says in a condescending voice, oh well that's different. By that time, I was already disgusted with her attitude.
I've stayed at other Waldorf Astoria's and had a great time and stellar customer service so I was shocked to get that type of reaction over the phone. I'm definitely not staying here and would recommend the manager that replies to guest on here require some form of professional development for the night reservations employee.
- Official Description (provided by the hotel):
- A contemporary, luxury resort surrounded by the gates of Disney theme parks, Waldorf Astoria® Orlando is nestled in a peaceful 482-acre nature preserve near the Walt Disney World® Resort. The hotel’s elegant setting includes fine resort amenities like the award-winning Waldorf Astoria® Golf Club, the luxe Waldorf Astoria® Spa, a formal swimming pool with private cabanas, and access to more than a dozen dining and lounge experiences, including an outpost of New York City’s famed Bull & Bear. The hotel features 498 deluxe rooms and suites, and nearly 42,000 square feet of exclusive flexible meeting space. ... more less
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- Also Known As:
- Waldorf Astoria Orlando Hotel Orlando