We chose to stay at the Waldorf for the second half of our Spring Break trip to Orlando (March 7 thru 11th) primarily because of the platinum perks we get from American Express Fine Resorts and Hotels program. We chose this hotel because we wanted a quieter, less chaotic environment sans Disney sensory overload. We chose right.
Let me start with the positive...
The hotel is beautiful. In true Waldorf fashion, the staff was impeccably poised and charming. We were upgraded from standard room to a one bedroom king suite which was a nice treat and the room was absolutely beautiful. I can't say enough about the room, it was luxurious and spacious we loved it! The bathroom alone was the size of a standard room! The breakfast buffet at Oscars, lunch at Aquamarine and late night room service was great. Attention to detail and excellent customer service is top notch.
And now the not so positive...
Our one and only bad experience was upon check-in with GABE the desk clerk who so willingly offered us our room upgrade to a suite on the 11th floor but made us wait (unnecessarily) for 2 1/2 hours for the room. Without too much whining on my part, he lied about the room being ready in an hour, he continued to lie for 2 1/2 hours, then after all that wait, he finally advised us that the room would be done in 5 minutes. 20 minutes later no Gabe and no room so we asked went to the front desk to ask Gabe and, what a surprise, Gabe had left for the day. The uber snobby night clerk who was now "helping" us had no idea that we've been waiting for a room. The nasty, brainless twit had no clue what we were talking about ("what suite on the 11th floor? Oh that's not ready, you can't have it" she snipped). After explaining all that had happene d and a phone call to Gabe, she begrudgingly offered us another suite on the 7th floor and ever so nicely (sarcasm here again) said, "take this one instead, it's not a big deal". Well, yes it was a big deal for us since we had to sit in the lounge (did I mention for 2 1/2 hours?) with 2 anxious little girls who were dying to go to Disneyworld and we were being told over and over again by Gabe that our room was almost ready and it was a complete lie. Ok, rant over but on a good note. We did talk to the very nice concierge the next day and mentioned what happened and without hesitation he apologized and comped us our first night's stay.
Tip: The buses to and from the Disney resorts are well run and easy to use. The downside is, it can take up to 40 minutes to get to some of the Disney parks because of the bus stops in between so we chose to take a taxi to go into the Disney parks each day and took the Waldorf/Hilton bus back to the hotel each night. The bus ride back to the hotel only takes about 20 minutes.
Overall: Our stay at the Waldorf was exceptional and restful. It was well worth the initial headache. We would highly recommend it.
Room Tip: We stayed at room 730 (1 bedroom suite). Great view of the golf course.
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- Also Known As:
- Waldorf Astoria Orlando Hotel Orlando