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“Very good new hotel”
4 of 5 bubbles Review of Hilton Orlando

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Hilton Orlando
Ranked #44 of 335 Hotels in Orlando
Certificate of Excellence
GreenLeadersBronze level
Brazil
Level Contributor
56 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Very good new hotel”
Reviewed March 7, 2010

New hotel, very confortable rooms, excellent fitness center!
They do charge parking, and it is not cheap. But what bothered us the most was:
after staying 9 consecutive days we could not stay 1 hour after check out time without paying an extra fee. And check out time was 11am, usually is 12!

  • Stayed February 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KateTosh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Antwerp
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 3, 2010

We stayed 2 nights at the Hilton Orlando before leaving on a cruise. We made reservations for a non-smoking room and when we entered our room it was obvious someone had been heavely smoking in there! Within 5 minutes we were appointed another room, even with an upgrade to apologize! View on the beautiful poolarea which we unfortunately - due to the weather - haven't used.
The hotel, the room, everything was very clean.
Being European the breakfastbuffet was a nice surprise for us. Not only waffles, but much more!
If we fly again on Orlando we would definitly choose to stay in this hotel again.

  • Stayed February 2010, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank TravellerfromBelgium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Staff, Hotel Manager at Hilton Orlando, responded to this review, March 4, 2010
Dear Antwerp: Thank you for your compliments on our pool area; we are proud of the resort amenities we offer. We look forward to your return, and with warmer weather we hope you enjoy the pools, the lazy river, the whirlpools, the cabanas, the recreation courts, the golf....
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brentwood
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 2, 2010

This hotel is very clean, upscale, has amazing people and great customer service. You are treated like a King from the moment you walk in the door. This is the best hotel I've stayed at in a long, long time, and I would be happy to stay there again! The beds and rooms are so comfortable. Joseph B. Daly, Exec. VP of Operations & Strategy, Comdata Corporation, Brentwood, TN

  • Stayed February 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JoeDaly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Staff, Hotel Manager at Hilton Orlando, responded to this review, March 4, 2010
Dear Joe Daly: Thank you for such kind comments. High marks from frequent travelers are always most appreciated. We especially appreciate the compliments on our Team Members. We think they're amazing, too! All of us look forward to your return.
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memphis
Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed March 1, 2010

This hotel is very new, clean and pleasant with modern decor. Beds were very comfortable. We were here to go to Disney and do some shopping. Disney was about 20 minutes away, and was an easy drive. Shopping was also conveniently nearby, but traffic around International Drive was crazy. Service was wonderful. There was free parking behind the hotel, and you can print off your boarding passes quickly and easily in the business center. We had access to the executive lounge, which had a wonderful continental breakfast with fresh fruit, cereal, yogurt parfaits, pastries, croissants, juice, coffee, etc. In the evening, they had a delicious selection of appetizers (chicken in puff pastry, hummus, goat cheese/phyllo triangles, pot stickers, fruit/cheese tray, etc.). We also LOVED the pool and activity area. They have a huge basketball area, volleyball area, an amazing heated pool, waterslide and a heated lazy river as well. We were pretty stressed running around Disney, but one trip to the lazy river, with the tropical "muzak" and umbrella drinks, and we remembered we were on vacation again. We will definitely be back, and will spend more time at the pool next time.

  • Stayed February 2010, traveled with family
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank HappyTrails2U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Staff, Hotel Manager at Hilton Orlando, responded to this review, March 5, 2010
Dear HappyTrails2U: Thank you for the great review! We appreciate the detailed compliments on all areas of our resort amenities.

On the parking issue, the hotel offers self parking and valet parking, both available for a daily fee. The free parking you are referring to is on land that does not belong to the hotel... and we would hate to see our guests get towed. Just a note of caution to all readers.

Thank you again. We're looking forward to your return, and to helping you to relax and unwind poolside.
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PRINCETON
1 review
Reviewed February 27, 2010

Beautiful hotel,great service very nice rooms,the pool area was awsome!

  • Stayed February 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PrincetonChris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Staff, Hotel Manager at Hilton Orlando, responded to this review, March 4, 2010
Dear PrincetonChris: Thank you for your Trip Advisor review. Though we did not receive a perfect rating for our location, we are glad you were pleased with all other areas. We hope to see you return soon.
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Westchester County, NY
Level Contributor
4 reviews
3 hotel reviews
Reviewed February 22, 2010

I recently stayed at the Hilton Orlando with my husband and ten year old twins and it was a wonderful experience. I've vacationed at many hotels in Orlando throughout the years and this hotel is comparable to The Ritz Carlton. The pool was perfect, it was heated and quite large with a fun waterslide. The heated pool was very important as the fahrenheit in Orlando that week didn't go above 65. The fitness center provided all the equipment you would need for a week and the spa was great and opened until 8pm which is a perk. The biggest complaint I had was the valet parking attendant tried to lead you to believe the self park garage was enormously inconvenient and far, which it was not. So don't fall for that line and save yourself the money by parking it yourself. The other issue was we couldn't get to the hotel using the Hilton website's directions! I even called the hotel when we found ourselves going around in circles and they confused me even more. We wound up giving up and grabbing dinner and what do we see as we look out the restaurant's window - The Hilton! We had to laugh. Google the directions instead! Don't say I didn't warn you!

  • Stayed February 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EricEmmysMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Staff, Hotel Manager at Hilton Orlando, responded to this review, March 4, 2010
Dear EricEmmysMom: Thank you for your Trip Advisor Review. We greatly appreciate the high compliments. We also value the comments on our valet service; this will help us as we work constantly to improve our service in all areas. As to the directions, we've made corrections and believe that they will be loaded onto our website in the immediate future. Thank you for bringing this to our attention.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Louis, MO
Level Contributor
71 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed February 11, 2010

Check in was a greeting and a smile which just covered up inefficiency or deception in assigning of rooms. For $250 a night, you expect a decent room as you reserved but I was shuttled off to a double room on the lowest floor overlooking the parking deck. When I asked for a King room as reserved, I was told by the ever smiling check-in clerk that my group had booked everyone in double rooms (and obviously not rooms with a view).

Upon further protest, I was told that they had overbooked King rooms, and didn't have any to give out. Fortunately I had printed the reservation before leaving the office and it showed in black and white that my reservation was indeed a King room. So here I am, back on the lowest floor with a great view of the top of the canopy over the hotel entry. Nice.

There are too many hotels in Orlando to stay here again. So long to those Hilton points.

  • Stayed February 2010, traveled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RickNStl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Orlando

Property: Hilton Orlando
Address: 6001 Destination Parkway, Orlando, FL 32819-8117
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Family Hotel in Orlando
#11 Spa Hotel in Orlando
#14 Luxury Hotel in Orlando
#17 Business Hotel in Orlando
#20 Romantic Hotel in Orlando
#33 Green Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Orlando 4*
Number of rooms: 1417
Official Description (provided by the hotel):
Hilton Orlando offers an attractive location for leisure and business travelers seeking an upscale resort experience located 15 minutes from the Orlando International Airport. You will appreciate the close proximity to International Drive shopping and dining and Orlando's main attractions: SeaWorld, Universal Orlando Resort, Walt Disney World Resort and the Orange County Convention Center. Hilton Orlando features spectacular amenities that everyone will enjoy: 2 pools, a lazy river, waterside, whirlpool, cabanas, fire pits, full-service spa & 24-hr fitness center, 9-hole putting green, 1/4 mile jogging track, recreational courts including: volleyball, tennis, basketball, and bocce ball. Hilton Orlando is consistently ranked on TripAdvisor as one of Orlando's top hotels and has been received the highest honor from Hilton Worldwide three years in a row, the Connie Award, chose out of over 550 Hilton Hotels internationally for our overall performance, guest satisfaction, quality, loyalty and outstanding customer service. *The pools, lazy river and cabana rentals are for registered guests only. Proof of hotel stay may be requested to gain access or reserve a cabana. All hotel guests must wear shoes and proper attire in all public areas throughout the hotel. ... more   less 
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Also Known As:
Hilton Orlando Hotel Orlando

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