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“Wonderful Resort!”
Review of Hilton Orlando

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Hilton Orlando
Ranked #54 of 341 Hotels in Orlando
Certificate of Excellence
GreenLeadersBronze level
Reviewed June 25, 2014

My husband and I just recently got back from our visit at the Hilton Orlando. From the moment we stepped through the door, it was evident that customer service would be outstanding...and it was! While everyone we encountered was extremely pleasant, two exceptional people stood out. On our second day of our trip we needed a relaxing day to recover from a full day at Magic Kingdom the day before. The pool area provided just what we needed, and our server Desiree was the perfect addition. She was an exceptional server, but also took the time to get to know us; why we were visiting, where we were from, our plans for the visit, etc. We spent the entire day at the pool swimming, soaking up the sun, being lazy in the lazy river, and even playing some basketball in the pool basketball area. Desiree was efficient in her service of drinks and food and she surely complimented our day. Upon returning to our room to get ready for our evening at Downtown Disney, a knock at the door was a pleasant surprise with a gift basket from her with snacks for our stay, and most importantly a sweet card expressing her appreciation. Little things like that make you feel more like a welcomed friend, than just another guest. Our second outstanding experience came from Scott at the Hilton Orlando's steak house, Spencer's. We were lucky enough to be seated in Scott's section. He provided thorough knowledge of the menu as well as wine pairings. I'm not a big red wine drinker, but I'd like to develop my taste since my husband always drinks red wine with steak. Therefore, Scott brought me a sampling of a wine he'd suggest with our dinner and it was perfect. The meal was AMAZING, and Scott's service was, too. He got to know us, as well, and learned that we just purchased our first home. Therefore, at the end of the dinner, he brought us a champagne toast to have with our dessert in celebration of our home. Upon returning to the hotel the next day, tired and ready to relax from a full day at Epcot, we were pleasantly surprised to be welcomed in our room with a bottle of champagne, five gourmet strawberries on a chilled granite slate, and a delightful card from Scott with appreciation from our dining experience. My husband and I were truly blown away at the extra touches to make us feel so welcomed! It was truly a wonderful vacation for many reasons, and we can't say enough about the hospitality we felt at the Hilton Orlando. We'll certainly be back! :)

  • Stayed: June 2014, traveled as a couple
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Thank Stacey P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this reviewResponded June 26, 2014

Dear Stacey P,
Thank you for your recent stay at the Hilton Orlando. We are so glad you were able to experience and enjoy our Hilton hospitality! I have shared your comments with all departments and in particular, Desiree at Tropics and Scott at Spencer's, to let them know they played an important role in making your stay memorable and enjoyable. Best of luck in your new home! Regards, the Hilton Orlando

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2,761 - 2,767 of 5,336 reviews

Reviewed June 25, 2014

Sitting poolside as I make this review, I have nothing but the highest praise for the Orlando Hilton. The staff is especially attentive and hasn't failed to greet me with a smile, hello, and How can I serve you. Definitely recommend this facility as a place to stay and enjoy the Orlando area!

  • Stayed: June 2014
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Thank Bjohbee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this reviewResponded June 26, 2014

Dear Bjohbee,
Thank you for your recent stay at the Hilton Orland and for your great review of our property. We hope to see you return the next time your travels bring you to Orlando. Enjoy your day.

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Reviewed June 25, 2014

Awesome experience! The purpose of our trip was to attend the 2014 AAU Girls National Volleyball tournament. There is a covered walkway connecting the hotel to the Orange County Convention Center making it a 5 minute wal to get to the courts. Very convenient. The hotel Staff, food, pool, rooms were outstanding. We spent may hours in the "lazy river" and the awesome pool and spa (and the pool bar). No room for improvement. I would stay here again without a doubt.

  • Stayed: June 2014, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
2  Thank I2527IPjohnd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this reviewResponded June 26, 2014

Dear I2527IPjohnd,
Thank you for taking the time to post your review of our hotel on Trip Advisor. We were very pleased to read that you enjoyed your stay with us. We hope you will come back to visit us real soon. Regards, the Hilton Orlando

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Reviewed June 25, 2014

The resort pool and recreation activities were awesome but the room was average and the prices for food and beverages were ridiculously high. $5 for a bottle of water is ludicrous! We reported that our toilet required multiple flushes but this was not taken care of during our stay. Our keys were unreadable upon entrance and exit at all of the gates. Personnel at the lobby desk replaced our keys three times, but to no avail. We were later told, by other employees that most of the gates were old and in need of repair, which management clearly knew about. At one point we could not get out the back gate and pressed the intercom button only to be told to back up and go out the other gate. There was a car behind us and the sign clearly stated "Do Not Enter" so I tried several times to get someone to answer the intercom again, but nobody answered. I ended up having to drive up on the curb and drive between the gate and a pole to get out. Someone should have come to assist us at the gate and not ignored the situation. I will not return to the Hilton Orlando.

  • Stayed: June 2014, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Ruthanne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this reviewResponded June 26, 2014

Dear Ruthanne S.,
Thank you for your recent posting on Trip Advisor. We are disappointed to learn of the issues you encountered during your stay. Please accept my apology for the inconsistencies and thank you for bringing them to our attention. Your patronage is important to me and to everyone at the Hilton Orlando as we all aspire to ensure that all of our guests receive an exceptional experience. I regret that we did not achieve this goal and commit that we will do better. I hope you will afford us an opportunity to restore your confidence in the Hilton Orlando. Enjoy your day.

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Reviewed June 24, 2014

This is a beautiful hotel. I have stayed here several times and each time it has met my expectations for service and accommodations.The food is excellent. The pool area is great for relaxing, especially since they have a separate pool area for adults traveling without children. For those traveling with children they have a separate larger pool area for families with many amenities for children.

  • Stayed: June 2014, traveled solo
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Dianne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this reviewResponded June 25, 2014

Dear Dianne C.,
Thank you for your recent stay at the Hilton Orlando and for your great review of our property on Trip Advisor. We hope to see you return the next time your travels bring you to Orlando. Regards, the Hilton Orlando

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Reviewed June 24, 2014

I met my mom at the Hilton for her 70th birthday and the quality of the stay was amazing. We stayed in an executive two queen room and got an unexpected pool view upgrade on arrival. the executive service was worth it - you get breakfast and afternoon drinks and snacks included - which helps keep the costs in check. Vanessa at the front desk immediately arranged a special cake delivery for my mom on her actual birthday and called to check that the room was ok when we got in. From there the whole weekend was just one good experience after the other. We did a cabana spa package on her birthday and the service was excellent. Loved the pools, adult, lazy river and the slide. Everything was well-kept and clean and beautifully landscaped. Great massages and then extra attention given for my mom again with a cake and tea delivered to the spa. We ate at Duke's the first night and when we didn't like the first mixed drinks the waiter took them off the bill and got us different ones. We used the hertz in the hotel to rent a car the next day and that was the only small hiccup when they gave away our car without checking to see if the second car was working (it wasn't) so we had to wait while they got one brought to us.
We had our hair done by Tamara in the morning at the spa and she did an amazing blow dry for both of us. Again the service couldn't have been better.
While you certainly pay enough for the hotel, I would say the value is just as high from a service perspective.

Room Tip: Definitely choose executive rooms - so you get the continental breakfast and the happy hour food and...
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  • Stayed: June 2014, traveled with family
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Thank Manngo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this reviewResponded June 25, 2014

Dear Manngo,
Thank you for your wonderful review posted on Trip Advisor. We were so pleased to learn you and your Mom enjoyed the hotel and all of its amenities. What a wonderfuly way to celebrate her 70th birthday! We hope that you will come back to visit us again the next time your travel brings you back to the Orlando area. Warm Regards, the Hilton Orlando

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Reviewed June 23, 2014

Had a wonderful time with out grandsons, ages 15 and 12. They loved the lazy river, slide and basketball hoops in the pool area. The food service at the pool was excellent. The staff was friendly and very helpful. The hotel is located within walking distance of International Drive where you can find restaurants, mini golf and shopping. We absolutely loved the hotel and are looking forward to returning.

Room Tip: We stayed on the 18th floor in an executive room, which includes continental breakfast in the execut...
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  • Stayed: June 2014, traveled with family
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Thank Karen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this reviewResponded June 24, 2014

Dear Karen F,
Thank you for your great comments about your recent stay with us. We were so pleased to hear that you enjoyed your stay with us and we look forward to welcoming you back soon! Regards, the Hilton Orlando

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Orlando

Address: 6001 Destination Parkway, Orlando, FL 32819-8117
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Family Hotel in Orlando
#11 Spa Hotel in Orlando
#17 Business Hotel in Orlando
#18 Luxury Hotel in Orlando
#20 Romantic Hotel in Orlando
#36 Green Hotel in Orlando
Price Range: $143 - $461 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Orlando 4*
Number of rooms: 1417
Official Description (provided by the hotel):
Hilton Orlando offers an attractive location for leisure and business travelers seeking an upscale resort experience located 15 minutes from the Orlando International Airport. You will appreciate the close proximity to International Drive shopping and dining and Orlando's main attractions: SeaWorld, Universal Orlando Resort, Walt Disney World Resort and the Orange County Convention Center. Hilton Orlando features spectacular amenities that everyone will enjoy: 2 pools, a lazy river, waterside, whirlpool, cabanas, fire pits, full-service spa & 24-hr fitness center, 9-hole putting green, 1/4 mile jogging track, recreational courts including: volleyball, tennis, basketball, and bocce ball. Hilton Orlando is consistently ranked on TripAdvisor as one of Orlando's top hotels and has been received the highest honor from Hilton Worldwide three years in a row, the Connie Award, chose out of over 550 Hilton Hotels internationally for our overall performance, guest satisfaction, quality, loyalty and outstanding customer service. *The pools, lazy river and cabana rentals are for registered guests only. Proof of hotel stay may be requested to gain access or reserve a cabana. All hotel guests must wear shoes and proper attire in all public areas throughout the hotel. ... more   less 
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Also Known As:
Hilton Orlando Hotel Orlando

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