My husband and I just recently got back from our visit at the Hilton Orlando. From the moment we stepped through the door, it was evident that customer service would be outstanding...and it was! While everyone we encountered was extremely pleasant, two exceptional people stood out. On our second day of our trip we needed a relaxing day to recover from a full day at Magic Kingdom the day before. The pool area provided just what we needed, and our server Desiree was the perfect addition. She was an exceptional server, but also took the time to get to know us; why we were visiting, where we were from, our plans for the visit, etc. We spent the entire day at the pool swimming, soaking up the sun, being lazy in the lazy river, and even playing some basketball in the pool basketball area. Desiree was efficient in her service of drinks and food and she surely complimented our day. Upon returning to our room to get ready for our evening at Downtown Disney, a knock at the door was a pleasant surprise with a gift basket from her with snacks for our stay, and most importantly a sweet card expressing her appreciation. Little things like that make you feel more like a welcomed friend, than just another guest. Our second outstanding experience came from Scott at the Hilton Orlando's steak house, Spencer's. We were lucky enough to be seated in Scott's section. He provided thorough knowledge of the menu as well as wine pairings. I'm not a big red wine drinker, but I'd like to develop my taste since my husband always drinks red wine with steak. Therefore, Scott brought me a sampling of a wine he'd suggest with our dinner and it was perfect. The meal was AMAZING, and Scott's service was, too. He got to know us, as well, and learned that we just purchased our first home. Therefore, at the end of the dinner, he brought us a champagne toast to have with our dessert in celebration of our home. Upon returning to the hotel the next day, tired and ready to relax from a full day at Epcot, we were pleasantly surprised to be welcomed in our room with a bottle of champagne, five gourmet strawberries on a chilled granite slate, and a delightful card from Scott with appreciation from our dining experience. My husband and I were truly blown away at the extra touches to make us feel so welcomed! It was truly a wonderful vacation for many reasons, and we can't say enough about the hospitality we felt at the Hilton Orlando. We'll certainly be back! :)
- Official Description (provided by the hotel):
- Hilton Orlando offers an attractive location for leisure and business travelers seeking an upscale resort experience located 15 minutes from the Orlando International Airport. You will appreciate the close proximity to International Drive shopping and dining and Orlando's main attractions: SeaWorld, Universal Orlando Resort, Walt Disney World Resort and the Orange County Convention Center. Hilton Orlando features spectacular amenities that everyone will enjoy: 2 pools, a lazy river, waterside, whirlpool, cabanas, fire pits, full-service spa & 24-hr fitness center, 9-hole putting green, 1/4 mile jogging track, recreational courts including: volleyball, tennis, basketball, and bocce ball. Hilton Orlando is consistently ranked on TripAdvisor as one of Orlando's top hotels and has been received the highest honor from Hilton Worldwide three years in a row, the Connie Award, chose out of over 550 Hilton Hotels internationally for our overall performance, guest satisfaction, quality, loyalty and outstanding customer service. *The pools, lazy river and cabana rentals are for registered guests only. Proof of hotel stay may be requested to gain access or reserve a cabana. All hotel guests must wear shoes and proper attire in all public areas throughout the hotel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, Hilton Hotels Direct, Prestigia, Orbitz, Hotwire, HotelQuickly, Cancelon, Cheap Tickets, Evoline ltd, HotelsforEveryone, TripOnline SA, getaroom.com and HotelsClick so you can book your Hilton Orlando reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Orlando Hotel Orlando