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“Again a great experience at this hotel”
Review of Hilton Orlando

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Hilton Orlando
Ranked #54 of 340 Hotels in Orlando
Certificate of Excellence
GreenLeadersBronze level
Reviewed January 16, 2014

Over two years ago we have been staying for the last time in this hotel.

The first thing we noticed was that everything still looked as two years ago.
Rooms are in the same good and brand new condition and the loby , restaurants and other areas look well groomed , clean and neat.

Again we have had an excellent experience , we have been here December 30st till January 3rd.

Checkin was good and our room was ready upon arrival around 2pm

Although the weather was a bit colder than usual , we could use the pool as it is heated .
The lunch by the pool was fine and the staff very friendly.

Breakfast in the restaurant was great as before , wide selection and good staff .
The waiters are all very friendly and attentive.

The only thing you should be allert if you are traveling without children , so as a couple.
Then avoid the period of Christmas / New Year and other holidays this hotel , it is packed with families .

We will definitely go back again this year , the service, the location and the facilities are reason enough for us to return.

We have much worse experiences in more expensive hotels in the Hilton chain , (see my review of the Hilton Bentley Miami Beach ) they would even have to take a look at this Hilton because they can learn a lot from the serivce offered by the staff of the Hilton Orlando.

Room Tip: Ask for a room on the poolsite, they have the best view.
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  • Stayed: December 2013, traveled as a couple
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Thank Rene7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,209 - 3,215 of 5,484 reviews

Reviewed January 15, 2014

My husband and I, as well as our toddler enjoy staying at nice hotels:) we were on a 3 day getaway at hilton in bonnet creek in July 2013 and we were completely blown away with cleanliness of the rooms and hotel grounds. There were a lot of people using the lazy river but it never felt crowded at all. We enjoyed our stay so much that a month later we decided to book at another hilton with a lazy river...hilton orlando! To my dismay, it was overly crowded, I know it was Labor Day weekend, but geez! It was like a wild party poolside, you can barely maneuver your way around:( booked only a night but decided to extend since we were told it wouldn't be that crowded the next day(Sunday) and they were right.
Another issue was we booked an executive level access but it was closed when we were there:( they offered us appetizers in one of the lobby cafés. Didn't like that idea but didn't let it bother me that much, last straw was when I found bath towel with a big hole! It wasn't fraying, it was a huge hole:( maybe I wasn't expecting a scenario like this in places where you pay $150+ a night excluding tax, resort fees and parking. It is still a nice hotel with nicely appointed furnitures and fixtures...love the beds! manager was nice, most staff are friendly and helpful except for one receptionist lady who was extremely rude. Overall, might give it another chance if it's a really good deal.

Room Tip: If booking an executive floor, Call the hotel if there would be any unexpected interruption in servi...
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  • Stayed: September 2013, traveled with family
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3  Thank Mdc_1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this reviewResponded January 20, 2014

Dear mdc_1977,
Thank you for your recent posting on Trip Advisor. I appreciate the feedback you provided regarding your stay as I take all criticisms seriously and appreciate the time you took to let us know of the issues you encountered. At certain times of the year, it is fair to expect things to be busier than normal, be we do expect that we will provide excellent service for our guests no matter how busy the hotel is. I have shared your comments with my Leadership Team for their comments, action and staff training. We are always listening to our guests and appreciate your candid opinion. We do hope that you will return to the hotel should your travels bring you back to Orlando. Regards, the Hilton Orlando.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 15, 2014

What a great stay! I booked this hotel with little knowledge of the location and it's condition. The hotel was very well maintained and exceeded my expectations. The location was very convenient! Close to many high-end restaurants, shops and Universal Studios... I would recommend this hotel to my friends and family.

  • Stayed: January 2014, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Douglas E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 14, 2014

Picked this hotel mainly for the location and pool. The kids and dads loved the lazy river and water slide! Highly recommend it if you have kids. Very clean and freindly staff too. Also close to everything.

  • Stayed: January 2014, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
2  Thank Stephanie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 14, 2014

This hotel and David's Bar & Grill exceeded my expectations! My server, Amy, was exceptional and was very genuine and attentive to my group. Excellent customer service all around and I will be sure to return on my next trip to the Orlando area.

  • Stayed: December 2013, traveled on business
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Thank Jennifer M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 14, 2014

My stay at the Hilton Orlando was AMAZING! I was there for 10 days at a youth conference at the OCCC and we used some of the Hilton facilities for exhibits and meals. The staff were kind and accommodating and the entire place was in immaculate condition ALL THE TIME! The pool and outdoor area was really nice, but unfortunately the weather wasn't nice enough to fully enjoy it.

  • Stayed: January 2014, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Thomwayn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 14, 2014

During our last visit to Orlando we had a two week stay here. Gorgeous hotel! Our room was a little oasis of heaven after the madness of the theme parks. It was absolute bliss to come back to such a wonderful hotel. Our room was beautiful. The staff were friendly and very helpful. The pool area was great for the kids to enjoy on days off the parks. Breakfast was perfect. What more is there to say - except our next trip to Orlando, will most definitely be spent here! Highly recommended, have already raved to friends and family! Enjoy your stay!

  • Stayed: February 2013, traveled with family
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1  Thank skm99Birmingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Orlando

Address: 6001 Destination Parkway, Orlando, FL 32819-8117
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Family Hotel in Orlando
#12 Spa Hotel in Orlando
#17 Business Hotel in Orlando
#19 Luxury Hotel in Orlando
#20 Romantic Hotel in Orlando
#35 Green Hotel in Orlando
Price Range: $156 - $706 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Orlando 4*
Number of rooms: 1417
Official Description (provided by the hotel):
Hilton Orlando offers an attractive location for leisure and business travelers seeking an upscale resort experience located 15 minutes from the Orlando International Airport. You will appreciate the close proximity to International Drive shopping and dining and Orlando's main attractions: SeaWorld, Universal Orlando Resort, Walt Disney World Resort and the Orange County Convention Center. Hilton Orlando features spectacular amenities that everyone will enjoy: 2 pools, a lazy river, waterside, whirlpool, cabanas, fire pits, full-service spa & 24-hr fitness center, 9-hole putting green, 1/4 mile jogging track, recreational courts including: volleyball, tennis, basketball, and bocce ball. Hilton Orlando is consistently ranked on TripAdvisor as one of Orlando's top hotels and has been received the highest honor from Hilton Worldwide three years in a row, the Connie Award, chose out of over 550 Hilton Hotels internationally for our overall performance, guest satisfaction, quality, loyalty and outstanding customer service. *The pools, lazy river and cabana rentals are for registered guests only. Proof of hotel stay may be requested to gain access or reserve a cabana. All hotel guests must wear shoes and proper attire in all public areas throughout the hotel. ... more   less 
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Also Known As:
Hilton Orlando Hotel Orlando

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