Been to this resort several times already with my wife whether for Valentines or anniversary weekend. This time however we decided to bring along the kids so they could enjoy the amenities like the lazy river, the pool slide and so forth. I absolutely love the location of this hotel which is right off the 528 highway and super close to the Turnpike. Its also located next to a McDonalds and Mobile Gas station which has a 7-Eleven attached. The parking all though its $16 per day (kinda steep) its great to just drive in through the back and park on the 2nd floor which is right where the lobby is. Some hotels have you park super far to have to walk a long way especially if you have lots to carry always.
My one gripe is with the resort charge. I understand its for the added ammenities and such but I do not get how they mention in the hotel website that internet access is included when I saw a charge for $14.95 when I attempted to use. (see below the FAQ pulled from their website)
What is included in the Resort Charge?
The Hilton Orlando Daily Resort Charge of $20 (plus tax) per room, per night, will be added to the room rate and includes: local, toll-free & domestic long distance call; internet access; fitness center access, recreational amenities and 15% discount in all F&B outlets excluding Tropics.
Is there high speed internet or wifi available at the hotel?
Wired and wireless connections are available in your room and the common areas of the hotel and are included in your $20 daily Resort Charge for an unlimited number of devices.
This is my only complaint that I can come up with. There was an incident where I got back to my room at 4pm from being out all day to find my room was not done. The beds were a mess and towels which needed to be replaced were still on he bathroom sink. I double checked that I did not leave a Do Not Disturb sign so was curious why they never came to my room. Called the lobby and was advised that all cleaning crew leave at 4pm and would not have my room made today. I was a bit floored by this mostly for the towels which I did not have for the kids and us. I went down to the lobby to speak with someone in person. When I explained my situation it was immediately addressed and was asked to hang out by the pool for a few while my room was tended to. Would of been nice to be given a free drink or something at least for the inconvenience but was not going to make a spectacle as it was a long day and really just wanted to get back and relax.
Overall we hope to make it back up again maybe for Mickey's Christmas which is in a few months. Will consider this hotel if the price is right and have HHonor points accumulated.
- Official Description (provided by the hotel):
- Hilton Orlando offers an attractive location for leisure and business travelers seeking an upscale resort experience located 15 minutes from the Orlando International Airport. You will appreciate the close proximity to International Drive shopping and dining and Orlando's main attractions: SeaWorld, Universal Orlando Resort, Walt Disney World Resort and the Orange County Convention Center. Hilton Orlando features spectacular amenities that everyone will enjoy: 2 pools, a lazy river, waterside, whirlpool, cabanas, fire pits, full-service spa & 24-hr fitness center, 9-hole putting green, 1/4 mile jogging track, recreational courts including: volleyball, tennis, basketball, and bocce ball. Hilton Orlando is consistently ranked on TripAdvisor as one of Orlando's top hotels and has been received the highest honor from Hilton Worldwide three years in a row, the Connie Award, chose out of over 550 Hilton Hotels internationally for our overall performance, guest satisfaction, quality, loyalty and outstanding customer service. *The pools, lazy river and cabana rentals are for registered guests only. Proof of hotel stay may be requested to gain access or reserve a cabana. All hotel guests must wear shoes and proper attire in all public areas throughout the hotel. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Orlando Hotel Orlando