We booked last minute based on word of mouth..... and boy we were impressed! Checked in late due to plane issues , so not in a great mood, but were greeted with a smile by all the staff. Kayleigh at check in was very welcoming, found the exact room we wanted, and even sent us a card with chocolates the next day thanking us for spending our anniversary with them. That truely made us feel like we were important VIPs. The grounds were beautiful and the pools just superb! My husband didn't wanna leave the lazy river! We will definitely be back!!