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“Great pool activities for anyone” 4 of 5 bubbles
Review of Hilton Orlando

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Hilton Orlando
Ranked #43 of 335 Hotels in Orlando
Certificate of Excellence
GreenLeadersBronze level
Orlando, Florida
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great pool activities for anyone”
4 of 5 bubbles Reviewed August 25, 2013

We stayed here for my birthday and was pleasantly surprised when we got in the room with champange and appetizers! Nice! This hotel has a great pool area for the kids and family. Big pool with a waterslide and a lazy river. There is also a private pool area for the adults only with cabanas and hot tub. There is also a bar and restaurant by the pool. The bartenders, service, drinks, and food was wonderful! We would definitely come back again. This is close to the airport, next to Sea World, and convention center.

Room Tip: rooms all have similar features. i would stick with the double or king room for the price. the hospi...
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this review, September 19, 2013
Dear Sara B,
Thalnk you for your recent stay at the Hilton Orlando. We are so glad you were able to experience our Hilton hospitality! We look forward to seeing you again soon. Regards, the Hilton Orlando
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,841 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (904)
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English first
Gladstone, Oregon
Level Contributor
57 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed August 22, 2013

This is a beautifully designed resort. The grounds and interior decor are gorgeous, and the rooms are well appointed. This year we stayed on the Executive Level and enjoyed wonderful breakfasts and evening hors d'oeuvres in the executive level lounge (all the attendants in the lounge were very nice and helpful). My husband and I truly felt like every staff member of the Hilton wanted to ensure that we were enjoying our stay. We spent a lot of time by the amazing pool and lazy river. The waitstaff from The Tropics (poolside restaurant) were absolutely the best. In particular, I want to mention Mel who anticipated our needs before we even knew what we wanted and really went above and beyond for us. She was awesome as well as everyone else who waited on us there (Kelly, Holly, and William). We were treated like royalty the entire time! We ate at both restaurants on the property and had wonderful food and service. I cannot stress enough how well we were treated by every staff person we encountered during our stay here.

Room Tip: The executive level is an excellent value.
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Green Features: I had the sense that Hilton Orlando cared very much about being kind to the environment.
  • Stayed August 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank libralisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this review, September 19, 2013
Dear libralisa,
Thank you for your recent stay at the Hilton Orlando! We were so glad you were able to experience our authentic Hilton hospitality! We have shared your comments with all department heads and in particular Mel in Tropics and also Kelly, Holly and William in Tropics, to let them know that they played an important role in making your stay memorable and enjoyable. We hope to see you return real soon. Regards, the Hilton Orlando
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
1 review
5 of 5 bubbles Reviewed August 22, 2013

This hotel property clicks on all cylinders. From Valet service (Tara) to Bellman (Elvis) and Bell Captain (Tom) as our first impressions to checking in with Josh our 5 day stay was off to a terrific start.

At the pool bar we had the great pleasure of meeting Juan (delicious Bacardi mojitos!) and the manager, Michael.
Juan made our wedding anniversary spectacular.

Our housekeeper, Maria was professional and our room was clean and comfortable.
At the Bistro we were served by Gayle on several mornings and her smile and considerate nature were refreshing.

Attention to detail and taking ownership are the keys to success for any company.
In our opinion this hotel has the right people making lasting positive impressions.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dinklemeiers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this review, September 19, 2013
Dear Dinklemeiers,
Thank you for your recent stay at the Hilton Orlando! We are so glad you were able to experience and enjoy our authentic Hilton hospitality! I have shared your comments with all departments and in particular with Tara-Valet, Elvis and Tom-Bellmen, Juan & Michael from Tropics, Maria-housekeeping and Gayle from the Bistro to let them all know that they played an important role in making your stay memorable and enjoyable. We hope to see you return real soon. Regards, the Hilton Orlando
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed August 22, 2013

Beautiful hotel excellent service by the pool, buffe was alright. My wife and I enjoy the stay the hotel is clean, we were there for the National Convention for DAV, got to see our president Obama and his wife great experience. The only problem was at check inn when we got to our room there was somebody already there and we walk inn. We return back down the elevator from the seven floor to the check inn counter, talked to the manager he appoligize and offer a courtesy something to be brought to the room he called it, we said we were to tired, he offer courtesy breakfast buffe we accepted we were so tired. The breakfast never came in the am to our room. We went back to the check inn counter told them what happen and we got the boucher tickets for the restaurant by the pool excellent service good quality food, and the a boucher for breakfast. Overall great stay only recommend be careful knock before you walk inn on someone else room. It could had turn ugly if the couple were in there private moment or something else was going on we were not supposed to see, but nothing bad happend, only we were very upset because we were tired from driving and travel.

  • Stayed August 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Pablonote
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this review, September 13, 2013
Dear Pablonote,
Thank you for your recent posting on Trip Advisor and for your stay at the hotel. We enjoyed having the DAV Conference here and we were pleased to read you enjoyed seeing the President and First Lady. We were, however, very disapppointed to learn that the hotel had a few misteps did not meet your very basic expectations. I have shared your feedback with my team Leaders for comments, action and training. We are always listening to our guests and appreciate your candid comments. Again, thank you again for being here and we hope to see you next year. In the meantime, stay safe. Regards, the Hilton Orlando
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 bubbles Reviewed August 22, 2013

From beginning to end of our trip the services and staff were great.the pool and our room the bed comfortable. the fitness center is a minature Planet Fitness. you felt safe all time great friendly security. the walk to our confrence on the air bridge connecting to to the Convention center was a hike all the way to the west concourse. but overall the Hilton in Orlando I would stay again .

  • Stayed August 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this review, September 13, 2013
Hi!
Thank you for taking the time to post your review of our hotel on Trip Advisor. We were glad to hear that you were able to experienced the hotel and enjoy your time here. It is true that if you have a meeting in the WEST Concourse of the Convention Center, you will need transportation unless you like to walk as it is about a 20 minute walk from the hotel. The hotel is directly connected to the South/North Concourse which takes about 5 minutes to reach via the walkway. Thank you again for your time and for your stay. We hope you will come back to visit us real soon. Regards, the Hilton Orlando
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naperville, Illinois
Level Contributor
75 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed August 21, 2013 via mobile

I was impressed with this hotel! Amenities include lazy river, pool, outdoor basketball, and a very nice workout facility. The room was clean and comfortable. The trolley stop is located about an 1/8 mile from the hotel, providing access to many Orlando attractions - and it's only $1.50 per person (or less if you buy a multi day pass). Whether for business or traveling with family, I'll stay here again!

  • Stayed August 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jon R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this review, September 13, 2013
Dear Jon R,
Thank you for your recent stay and for your wonderful comments on Trip Advisor. We were pleased to hear that you enjoyed your time here and that you enjoyed the amenities as well. The Trolley is a great way (and inexpensive) to travel up and down I-Drive. We hope to see you back real soon. Regards, the Hilton Orlando
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
CMH
Level Contributor
76 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 bubbles Reviewed August 21, 2013

I selected this property due to proximity to a client meeting I had in Orlando. I was purely here on business. I am a big believer of getting the simple things right, when it comes to a hotel. The cleaning staff is efficient and thorough. The Hotel is in great shape, all is good with the maintenance of the property.

When you get to the face to face service here, it all falls apart.

When pulling in, do not expect the valet to notice you. I had several walk past my car to help people behind me. I was able to get out and walk into the hotel before greeted by the valet.

Once at registration, expect a huge line. As I approached the desk I noticed, HHonors members have no place to go. I guess even at Diamond they could care less about loyalty. I finally got through the line to be told that there wasn't a room for me. It was 630PM. I was shocked. After some cajoling the computer spit out a room for me and I was given a key. I had to ask for things like the Exec Lounge location, what my property amenities were. I wasn't even told there was a pool.

Back at Valet for dinner, I queued up in front of the desk, they helped the guy behind me before me.

I have business in the area often, I will have to look for the next place to stay as they don't want me here.

  • Stayed August 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank AkulaTheShark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this review, September 13, 2013
Dear AkulaTheShark,
Thank you for your recent posting on Trip Advisor. I also appreciate your feedback regarding the Valet Staff and the Front Desk Staff. I take all criticisms seriously and appreciate the time you took to let us know of the issues you encountered. Your patronage is important to me and to everyone at the Hilton Orlando as we all aspire to ensure that all of our guests receive an exceptional experience. I am sorry we did not achieve this goal and commit that we will do better. I have shared your comments with my Leadership team for comment, action and training. Thank you, again. Regards, the Hilton Orlando
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Orlando

Property: Hilton Orlando
Address: 6001 Destination Parkway, Orlando, FL 32819-8117
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Family Hotel in Orlando
#11 Spa Hotel in Orlando
#14 Luxury Hotel in Orlando
#17 Business Hotel in Orlando
#20 Romantic Hotel in Orlando
#31 Green Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Orlando 4*
Number of rooms: 1417
Official Description (provided by the hotel):
Hilton Orlando offers an attractive location for leisure and business travelers seeking an upscale resort experience located 15 minutes from the Orlando International Airport. You will appreciate the close proximity to International Drive shopping and dining and Orlando's main attractions: SeaWorld, Universal Orlando Resort, Walt Disney World Resort and the Orange County Convention Center. Hilton Orlando features spectacular amenities that everyone will enjoy: 2 pools, a lazy river, waterside, whirlpool, cabanas, fire pits, full-service spa & 24-hr fitness center, 9-hole putting green, 1/4 mile jogging track, recreational courts including: volleyball, tennis, basketball, and bocce ball. Hilton Orlando is consistently ranked on TripAdvisor as one of Orlando's top hotels and has been received the highest honor from Hilton Worldwide three years in a row, the Connie Award, chose out of over 550 Hilton Hotels internationally for our overall performance, guest satisfaction, quality, loyalty and outstanding customer service. *The pools, lazy river and cabana rentals are for registered guests only. Proof of hotel stay may be requested to gain access or reserve a cabana. All hotel guests must wear shoes and proper attire in all public areas throughout the hotel. ... more   less 
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Also Known As:
Hilton Orlando Hotel Orlando

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