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Hilton Orlando
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Reviews (5,643)
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3,503
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All reviewslazy riverconvention centerthe executive loungedavid's clubpool areagreat hotelcovered walkwayfire pitquiet pooladult poolbasketball courtself parkinginternational driveresort feeattending a conferencegreat poolsea world
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Reviewed August 22, 2013

From beginning to end of our trip the services and staff were great.the pool and our room the bed comfortable. the fitness center is a minature Planet Fitness. you felt safe all time great friendly security. the walk to our confrence on the air bridge connecting to to the Convention center was a hike all the way to the west concourse. but overall the Hilton in Orlando I would stay again .

  • Stayed: August 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this reviewResponded September 13, 2013

Hi!
Thank you for taking the time to post your review of our hotel on Trip Advisor. We were glad to hear that you were able to experienced the hotel and enjoy your time here. It is true that if you have a meeting in the WEST Concourse of the Convention Center, you will need transportation unless you like to walk as it is about a 20 minute walk from the hotel. The hotel is directly connected to the South/North Concourse which takes about 5 minutes to reach via the walkway. Thank you again for your time and for your stay. We hope you will come back to visit us real soon. Regards, the Hilton Orlando

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Reviewed August 21, 2013 via mobile

I was impressed with this hotel! Amenities include lazy river, pool, outdoor basketball, and a very nice workout facility. The room was clean and comfortable. The trolley stop is located about an 1/8 mile from the hotel, providing access to many Orlando attractions - and it's only $1.50 per person (or less if you buy a multi day pass). Whether for business or traveling with family, I'll stay here again!

  • Stayed: August 2013
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Thank Jon R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this reviewResponded September 13, 2013

Dear Jon R,
Thank you for your recent stay and for your wonderful comments on Trip Advisor. We were pleased to hear that you enjoyed your time here and that you enjoyed the amenities as well. The Trolley is a great way (and inexpensive) to travel up and down I-Drive. We hope to see you back real soon. Regards, the Hilton Orlando

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Reviewed August 21, 2013

I selected this property due to proximity to a client meeting I had in Orlando. I was purely here on business. I am a big believer of getting the simple things right, when it comes to a hotel. The cleaning staff is efficient and thorough. The Hotel is in great shape, all is good with the maintenance of the property.

When you get to the face to face service here, it all falls apart.

When pulling in, do not expect the valet to notice you. I had several walk past my car to help people behind me. I was able to get out and walk into the hotel before greeted by the valet.

Once at registration, expect a huge line. As I approached the desk I noticed, HHonors members have no place to go. I guess even at Diamond they could care less about loyalty. I finally got through the line to be told that there wasn't a room for me. It was 630PM. I was shocked. After some cajoling the computer spit out a room for me and I was given a key. I had to ask for things like the Exec Lounge location, what my property amenities were. I wasn't even told there was a pool.

Back at Valet for dinner, I queued up in front of the desk, they helped the guy behind me before me.

I have business in the area often, I will have to look for the next place to stay as they don't want me here.

  • Stayed: August 2013, traveled on business
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Thank AkulaTheShark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this reviewResponded September 13, 2013

Dear AkulaTheShark,
Thank you for your recent posting on Trip Advisor. I also appreciate your feedback regarding the Valet Staff and the Front Desk Staff. I take all criticisms seriously and appreciate the time you took to let us know of the issues you encountered. Your patronage is important to me and to everyone at the Hilton Orlando as we all aspire to ensure that all of our guests receive an exceptional experience. I am sorry we did not achieve this goal and commit that we will do better. I have shared your comments with my Leadership team for comment, action and training. Thank you, again. Regards, the Hilton Orlando

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Reviewed August 21, 2013

Loved this hotel. Stayed with my two kids for the Zumba Convention and it was the best hotel they had ever stayed in they said. Fast Internet, Clean Rooms. Best thing was the pool. It was super warm. Had a great water slide, and the lazy river we had never seen anything like that outside of a water park. Not staying at the peabody any more. This place blows the peabody out of the water.

  • Stayed: August 2013, traveled with family
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1  Thank crazysocktv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this reviewResponded September 13, 2013

Dear crazysocktv,
Thank you for your kind words and for attending the Zumba Conference. We are pleased to hear you enjoyed your stay. Thanks again for choosing the Hilton Orlando

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Reviewed August 20, 2013 via mobile

Thought this was a great choice for Orlando - great facilities pool was lovely - and service was fantastic - only fault for us was that in house steak house was closed but this was a blessing as dan the bell man directed us to capital grile which was excellent - very happy with this choice

  • Stayed: August 2013
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Thank FamilyDtravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this reviewResponded September 13, 2013

Dear FamilyDtravels,
Thank you for your recent stay and your posting on Trip Advisor. We were pleased to hear that you enjoy the hotel and its amenities. We hope to see you back at the hotel real soon. Regards, the Hilton Orlando

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