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Hilton Orlando
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Reviews (5,586)
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3,470
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3,803 - 3,808 of 5,586 reviews
Reviewed May 1, 2013

This property is fantastic. My family and I stayed 2 nights to wind down after a week and a half on Disney.

The service was fantastic every employee was exceptional. We spent our full 2 days enjoying the wonderfull pool area. The kids loved the waterslide and the lazy river my wife and I enjoyed the full service bar with drinks brought right to us pool side. It was the most relaxing part of our vacation.

As a Diamond member, we also had access to the executive lounge and found the offerings there to be adequate and the staff incredible.

We were there when they first started implementing the resort fee last year. Thankfully, we had booked before the introduction of the fee so had it waived for our stay. I am starting the process of booking our next Florida trip and am in all honesty "put off" by this resort fee and parking fee. When you break it down it adds $240 to a week long stay.

The reason for my review is quite simply this. I am hoping enough feedback and guest outrage will get the attention of hotel management and they may consider addressing this. What would have been a guaranteed week long reservation from my family during the first week of December one of the slower times in Orlando has turned into me shopping around the internet for better options. I understand you have to pay a little more for the amenities and service offered by this property but it should be reflected in the rate not in "nickel and diming" your guests.

They will argue that as a part of your resort fee you get free internet. Top tier Hilton Honors members already get this perk.

Just my 2 cents.

  • Stayed: December 2012, traveled with family
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Thank rdwarrior1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this reviewResponded May 9, 2013

Dear rdwarrior1975,
Thank you for your posting on Trip Advisor. We are so glad you enjoyed the hotel and all the amenities we have to offer our guests. We are very sorry to hear that you will not be returning to the Hilton Orlando. The Resort Charge is something that most of the Orlando based Hilton's have now. This value add offer provides you with:
**Unlimited guestroom high speed internet access (eliminating the $14.95 charge per day for each device);
**Unlimited local, toll free and domestic long distance calls,
**Complimentary 24 hour fitness center access (eliminating the $10.00 charge per day)
**Complimentary recreation activities & equipment
**A 15% discount on food & Beverage at Hotel restaurants and bars (excluding taxes & gratuities). The Tropics Grill and Bar is excluded from this offer.
Overall there is better value now, but we understand your concerns. We hope you might reconsider us with some of the great rates that are available right now. Regardless of your decision, we appereciate your feedback. Regards, the Hilton Orlando

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 1, 2013

The Hilton Orlando is both mine and my wife's favorite place to stay. Great times every time! Whenever we as a couple or we as family with the kids spend time in Orlando, there is only one location that we will choose.

  • Stayed: April 2013, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Genova S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this reviewResponded May 15, 2013

Dear Genova S,
We love to receive accolades such as yours! Thank you so much for taking the time to write about our hotel. We look forward to welcoming you home soon. Regards, the Hilton Orlando

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 30, 2013

With competition like the Peabody down the road, the Hilton Orlando offers a nice counter balance. Wide open, contemporary spaces, and a huge pool and lazy river make the Hilton a good choice for a conventioneer with family in tow. I was pleasantly surprised by the quality of the food at the pool bar - the hummus plate was delicious (and huge).

  • Stayed: April 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Kurt O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this reviewResponded May 15, 2013

Dear Kurt O,
Thank you for taking the time to write such great comments about your recent stay with us. We were so pleased to hear that you enjoyed your stay and we look forward to welcoming you back soon. Regards, the Hilton Orlando

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 29, 2013

Stayed here the last week of April 2013. The checkin process was fast. Valets were helpful. Room was exceptionally clean all 4 days. The pool area was also extremely clean and well maintained. The breakfast buffet was awesome (hint: they have lattes and specialty coffees, just ask your server. And if you don't like pork, ask for salmon with your b-fast instead!)

Great service, especially Shauna D. and Levis in the restaurant.

What was bad? The adults area of the pool grounds should have an "over 18 only" restriction. The teens staying there for conventions or whatever an be obnoxious.

  • Stayed: April 2013, traveled with family
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Thank Norsketech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this reviewResponded May 14, 2013

Dear Norsketech,
Thank you for taking the time to write your review of our hotel. I have shared your comments with the Houskeeping team, Valet, The Bistro Staff, in particular Levis and Shauna D. We look forward to welcoming you back soon. Regards, the Hilton Orlando

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2013

Spent our 21st anniversary here and loved it! The service was exceptional. From the moment we pulled in until we departed the next day. The bell staff and front desk started us out with a great impression of the property. They were friendly, informed and did a great job telling us what was available at the hotel without our having to ask. Enjoyed a couples massage at the spa and the friendliness and exceptional service continued. The pools were great with plenty of places to chose from based on whether you wanted to be a part of the scene or have some privacy. We live in Orlando so we have lots of hotel choices but I would definitely go back and have another Stay-cation at Hilton Orlando.

  • Stayed: April 2013, traveled as a couple
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Thank klynch2500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this reviewResponded May 8, 2013

Dear klynch2500,
Thank you for your kind comments about your recent stay with us. We were glad to read that you enjoyed your 21st Anniversary celebration with us. We hope to see you come back again real soon. Happy, although belated, Anniversary! Regards, the Hilton Orlando

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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