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“Rude, expensive, poor service!!!”
Review of Hilton Orlando

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Hilton Orlando
Ranked #49 of 338 Hotels in Orlando
Certificate of Excellence
GreenLeadersBronze level
Jackson, KY
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Rude, expensive, poor service!!!”
Reviewed March 13, 2013

Staff extremely rude. Everything is charged from Internet to parking. When trying to check in we were asked to drive around to the back of the hotel and not get out in the front. Charged DAILY for parking 14.00!! Room was not cleaned daily. We left one day and came back to find a DO NOT DISTURB sign on our door. We didn't put it there and our room was not cleaned....I will NEVER stay here again. They do not cater to families only conferences and people staying for business type stays! This place is not worth the expensive price that comes with it!!! BOO Hilton Orlando!!! Your other hotels are far better.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mom G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this review, March 15, 2013
Dear Mom G.,
Thank you for sharing your feedback with us. We always want our guests to have an enjoyable and memorable stay with us. While we do cater to all types of travelers, flawless service and comfortable accommodations should be standard and consistent. I appreciate your comments on the housekeeping and service issues as this provides us an opportunity to address them and improve for all future guests. Thank you again for sharing your experience and we hope we'll have another opportunity serve you. Regards, the Hilton Orlando.
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  • Rooms
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  • Value
  • Cleanliness
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South Carolina
Level 5 Contributor
53 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed March 12, 2013

Just arrived from my Corporate Annual Meeting and boy was I impressed. One of the few times I can say I have NO COMPLAINTS. From the friendliness of the staff, to the gorgeous decor to the cleanliness of the entire resort. This place receives 5*'s from me. Room smelled fresh and was decorated beautifully. The main banquethall was amazing with plenty of space for our 1500 guests. The staff went above and beyond to make us feel special and pampered. Food quality and selection was great. David's bar offered great drinks and excellent food. All in all we will return VERY soon!!!!

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank canefan05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this review, March 18, 2013
Dear canefan05,
Thank you for taking a moment to share your comments regarding your recent stay. I am happy to hear you found the hotel to your liking. We look forward to serving your travel needs at the Hilton Orlando should you return to the Orlando area. Regards, the Hilton Orlando
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Corona, CA
Level 5 Contributor
77 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed March 11, 2013

This is a very nice Hilton property.
I stayed for a business trip, but plan to bring my family here in October.
The swimming pools are amazing.
This is a very nice property!
It's connected to the Covention Center and within a close drive (3 minutes) to lots of great eating
places on International Drive.
I only ordered lunch here at the hotel, but it was delicious - don't know about how the food is in
all of the other restaurants that they have.
Very nice rooms!

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ILoveToRoam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this review, March 18, 2013
Dear ILoveToRoam,
Thank you for taking the time to write such great comments about your recent stay with us. We were so pleased to hear that you enjoyed your stay and we look forward to welcoming you back soon. Regards, the Hilton Orlando
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Roswell
Level 5 Contributor
94 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed March 10, 2013

The pool area was wonderful and the staff particularly attentive. Would definitely stay here again. My only hesitation is that the hotel is on a very small parcel, so you realize you are right next to the Convention Center. You don't get that "away from everything" sense of a resort - but if you need easy access to the center or the highway -- it is perfect. Nice area of Orlando with good facilities, restaurants nearby without the crazy traffic.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trvlngator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this review, March 18, 2013
Dear Trvlinggator,
Thank you for your recent stay with us. We were glad you enjoyed the hotel and we hope to see you again real soon.
Regards, the Hilton Orlando
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Sault Ste. Marie, Canada
Level 3 Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 7, 2013 via mobile

I was attending a convention and appreciated the closeness to the convention center and the clean comfortable rooms. However the 14.95 per day to connect my lap top and another 14.95 to connect my iPad was excessive. Free wifi has been available at every Hilton or hampton inn I have stayed at before - what a money grab. A nice hotel but a bad taste has been left.

Stayed February 2013, traveled on business
Helpful?
2 Thank santraveller9212010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this review, March 18, 2013
Dear Santraveller9212010.
We read with pleasue and disappointment your recent posting on Trip Advisor especially the charges you incurred with WiFi. Had you opted to purchase the Resort Charge ($20.00 per day) you would have received:
**Unlimited guestroom high speed internet access (thus eliminating the $14.95 charge for each device);
**Unlimited local, toll free and domestic long distance calls,
**Complimentary 24 hour fitness center access
**Complimentary recreation activities & equipment
**A 15% discount on food & Beverage at Hotel restaurants and bars (excluding taxes & gratuities). The Tropics Grill and Bar is excluded from this offer.
We understand that there are hotel/motels in the area that may not charge for WiFi but we are competitive with the other Resorts in the Orlando area. We are always listening to our guests and appreciate your candid feedback. Thank you again for choosing the Hilton Orlando. We hope to see you back again soon. Regards, the Hilton Orlando
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Fort Lauderdale, Florida
Level 3 Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 6, 2013

I would definitely recommend this hotel (especially if you are trying to stay near the Convention Center), and I would also stay here again.
The service was amazing! Everyone from the valet/taxi guys out front, to the restaurant servers, to the bag check crew, to the hotel front desk was absolutely excellent with their customer service. The hotel decor was really beautiful, and the location was great, and the service that we received at this hotel was truly exceptional!

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Keira S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this review, March 18, 2013
Dear Keira S.,
Thank you for your recent stay at the Hilton Orlando! We were so glad to read that you were able to enjoy the hotel. We have shared your comments with all department heads and in particular, valet, outlets, bell stand and front desk to let them know that they played an important role in making your stay memorable and enjoyable. We hope to see you return real soon. Regards, the Hilton Orlando
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Calgary, Canada
Level 6 Contributor
95 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed March 6, 2013

Excellent rooms, if you want a king bed you will only get a shower, doubles have the tubs.
Staff is lovely and room service was excellent.
Would highly recommend as it is right near the convention centre. The resort area looked great as well.
The executive club is excellent and the staff is amazing.
We will be back to staying at Hilton's

Room Tip: All rooms looked great, if you want a tub you'll have to take a double room.
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jillanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this review, March 18, 2013
Dear Jillanna,
We love to receive accolades such as yours! Thank you so much for taking the time to write about our hotel. We can't wait to see you again! Regards, the Hilton Orlando
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Orlando

Property: Hilton Orlando
Address: 6001 Destination Parkway, Orlando, FL 32819-8117
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Family Hotel in Orlando
#11 Spa Hotel in Orlando
#17 Luxury Hotel in Orlando
#17 Business Hotel in Orlando
#20 Romantic Hotel in Orlando
#35 Green Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Orlando 4*
Number of rooms: 1417
Official Description (provided by the hotel):
Hilton Orlando offers an attractive location for leisure and business travelers seeking an upscale resort experience located 15 minutes from the Orlando International Airport. You will appreciate the close proximity to International Drive shopping and dining and Orlando's main attractions: SeaWorld, Universal Orlando Resort, Walt Disney World Resort and the Orange County Convention Center. Hilton Orlando features spectacular amenities that everyone will enjoy: 2 pools, a lazy river, waterside, whirlpool, cabanas, fire pits, full-service spa & 24-hr fitness center, 9-hole putting green, 1/4 mile jogging track, recreational courts including: volleyball, tennis, basketball, and bocce ball. Hilton Orlando is consistently ranked on TripAdvisor as one of Orlando's top hotels and has been received the highest honor from Hilton Worldwide three years in a row, the Connie Award, chose out of over 550 Hilton Hotels internationally for our overall performance, guest satisfaction, quality, loyalty and outstanding customer service. *The pools, lazy river and cabana rentals are for registered guests only. Proof of hotel stay may be requested to gain access or reserve a cabana. All hotel guests must wear shoes and proper attire in all public areas throughout the hotel. ... more   less 
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Also Known As:
Hilton Orlando Hotel Orlando

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