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“Comfy but expensive”
Review of Hilton Orlando

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Hilton Orlando
Ranked #54 of 340 Hotels in Orlando
Certificate of Excellence
GreenLeadersBronze level
Reviewed March 7, 2013

I was attending a convention and appreciated the closeness to the convention center and the clean comfortable rooms. However the 14.95 per day to connect my lap top and another 14.95 to connect my iPad was excessive. Free wifi has been available at every Hilton or hampton inn I have stayed at before - what a money grab. A nice hotel but a bad taste has been left.

Stayed: February 2013, traveled on business
2  Thank santraveller9212010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this reviewResponded March 18, 2013

Dear Santraveller9212010.
We read with pleasue and disappointment your recent posting on Trip Advisor especially the charges you incurred with WiFi. Had you opted to purchase the Resort Charge ($20.00 per day) you would have received:
**Unlimited guestroom high speed internet access (thus eliminating the $14.95 charge for each device);
**Unlimited local, toll free and domestic long distance calls,
**Complimentary 24 hour fitness center access
**Complimentary recreation activities & equipment
**A 15% discount on food & Beverage at Hotel restaurants and bars (excluding taxes & gratuities). The Tropics Grill and Bar is excluded from this offer.
We understand that there are hotel/motels in the area that may not charge for WiFi but we are competitive with the other Resorts in the Orlando area. We are always listening to our guests and appreciate your candid feedback. Thank you again for choosing the Hilton Orlando. We hope to see you back again soon. Regards, the Hilton Orlando

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3,590 - 3,596 of 5,223 reviews

Reviewed March 6, 2013

I would definitely recommend this hotel (especially if you are trying to stay near the Convention Center), and I would also stay here again.
The service was amazing! Everyone from the valet/taxi guys out front, to the restaurant servers, to the bag check crew, to the hotel front desk was absolutely excellent with their customer service. The hotel decor was really beautiful, and the location was great, and the service that we received at this hotel was truly exceptional!

  • Stayed: February 2013, traveled on business
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1  Thank Keira S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this reviewResponded March 18, 2013

Dear Keira S.,
Thank you for your recent stay at the Hilton Orlando! We were so glad to read that you were able to enjoy the hotel. We have shared your comments with all department heads and in particular, valet, outlets, bell stand and front desk to let them know that they played an important role in making your stay memorable and enjoyable. We hope to see you return real soon. Regards, the Hilton Orlando

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Reviewed March 6, 2013

Excellent rooms, if you want a king bed you will only get a shower, doubles have the tubs.
Staff is lovely and room service was excellent.
Would highly recommend as it is right near the convention centre. The resort area looked great as well.
The executive club is excellent and the staff is amazing.
We will be back to staying at Hilton's

Room Tip: All rooms looked great, if you want a tub you'll have to take a double room.
  • Stayed: March 2013, traveled as a couple
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Thank Jillanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this reviewResponded March 18, 2013

Dear Jillanna,
We love to receive accolades such as yours! Thank you so much for taking the time to write about our hotel. We can't wait to see you again! Regards, the Hilton Orlando

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Reviewed March 5, 2013

Stayed here with a group booking for a sporting event at the convention center. This hotel is attached to the south wing of the convention center. The lobby is nice, the rooms are clean, the pool is gorgeous and David's grill has great food and even better drinks! There is also a store with gelato, sandwiches, parfait's, trail mix and granola in bins...everything you may need to grab and go to a conference.There is a great fitness center-it is large and each machine has its own tv monitor. I forgot my earphones and they had packaged ones to use. The pool is great for kids and adults. This is closer to the Ritz then it is to a regular Hilton. Very happy with it.

  • Stayed: February 2013, traveled on business
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1  Thank naplesgirl5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this reviewResponded March 18, 2013

Dear naplesgirl5,
Thank you for taking the time to post your review of our hotel on Trip Advisor. We were very plesed to read that you enjoyed the hotel and your stay with us. We hope you will come back to visit us again real soon. Regards, the Hilton Orlando

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Reviewed March 4, 2013

Great hotel, designed primarily for the business traveler. I stayed here for a week while the husband attended a conference.The rooms are comfortable, clean and quite modern. The staff was superb, especially Ahmed (?) at the front desk. I also greatly enjoyed the pool area and the fitness centre. Hotel restaurants are an excellent choice if you don't feel like walking to the I-Drive restaurant district (about 15 minutes away) and than waiting for hours to get a table. Morning buffet at the downstairs Bistro is nice, although obviously overpriced - if you want any of the good stuff like eggs Benedict or salmon you have to ask the waiter first, as the "more expensive" (really?) items are not readily available.. Cheap move guys. Also, seems like the room AC is activated via motion sensor - this means it gets quite warm in the room at night and when you're away. I applaud eco-friendly measures, but I'm not sure whether that works so well during the hot summer months.

Downsides - far from theme parks if you're into that, cab rides to Disney cost about $40 one way. Also, not impressed with the resort fee, automatic tipping fees etc. - but this seems in line with the general Orlando practice of overcharging the traveler for absolutely everything.

  • Stayed: February 2013, traveled on business
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2  Thank Mango-limes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this reviewResponded March 15, 2013

Dear Mango-limes,
Thank you for taking the time to post your review of our hotel on Trip Advisor. We were very pleased to read that you enjoyed your stay with us. Although we are about 15-20 minutes for Disney, we are one mile from Aquatica and SeaWorld and 3 miles from Universal Studios. While we do charge an additional fee for wireless internet, we are competitive with other hotels of our caliber and offer quality services and amenities in our guest rooms. We hope that you will consider staying with us again. Regards, the Hilton Orlando

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Reviewed March 4, 2013

The staff were phenomenal due to their professional and courteously attributes. I would like to go back and take my family, if there is another deal.

TIP: Make sure to use the Taxi's they have a contract with. We used a shady company who charged us with his own cell phone and increased the rates. Ask the bell-hop for a Taxi, they will get you a good taxi.

Room Tip: The 12th floor was very quiet! The Lobby can get loud and rowdy if they are hosting a pharmaceutical...
  • Stayed: February 2013, traveled on business
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Thank Intl_traveler78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this reviewResponded March 11, 2013

Dear Intl_traveler78,
Thank you for your review. We are pleased to hear you enjoyed your stay and will let the Valet Staff know that they heped you have a great stay with us. All of us at the Hilton are passionate about hospitality and we were pleased to see you noticed. We hope to see you again soon. Regards, the Hilton Orlando

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Reviewed March 4, 2013

We stayed on a Saturday night. Although there seemed to be several teams staying in the hotel it was all quiet. The room was spacious and clean. In fact the bathroom was the cleanest I have ever seen. The tub and faucets gleamed. The towels were very large. The staff in the executive lounge were both friendly and helpful. It was too cold to enjoy the outdoor facilities but they looked excellent. Parking was in a parking garage and easy access. The downside was the parking fee.

Room Tip: Vending machines take only coins.
  • Stayed: March 2013, traveled as a couple
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Thank CAROLYNKSU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this reviewResponded March 11, 2013

Dear Carolynksu,
Thank you for your kind comments about your recent stay. We are pleased to hear that you enjoyed your stay and will let Manager know about the vending machine. We hope to see you again soon. Regards, the Hilton Orlando

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Additional Information about Hilton Orlando

Address: 6001 Destination Parkway, Orlando, FL 32819-8117
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Family Hotel in Orlando
#11 Spa Hotel in Orlando
#17 Business Hotel in Orlando
#19 Luxury Hotel in Orlando
#20 Romantic Hotel in Orlando
#35 Green Hotel in Orlando
Price Range: $134 - $450 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Orlando 4*
Number of rooms: 1417
Official Description (provided by the hotel):
Hilton Orlando offers an attractive location for leisure and business travelers seeking an upscale resort experience located 15 minutes from the Orlando International Airport. You will appreciate the close proximity to International Drive shopping and dining and Orlando's main attractions: SeaWorld, Universal Orlando Resort, Walt Disney World Resort and the Orange County Convention Center. Hilton Orlando features spectacular amenities that everyone will enjoy: 2 pools, a lazy river, waterside, whirlpool, cabanas, fire pits, full-service spa & 24-hr fitness center, 9-hole putting green, 1/4 mile jogging track, recreational courts including: volleyball, tennis, basketball, and bocce ball. Hilton Orlando is consistently ranked on TripAdvisor as one of Orlando's top hotels and has been received the highest honor from Hilton Worldwide three years in a row, the Connie Award, chose out of over 550 Hilton Hotels internationally for our overall performance, guest satisfaction, quality, loyalty and outstanding customer service. *The pools, lazy river and cabana rentals are for registered guests only. Proof of hotel stay may be requested to gain access or reserve a cabana. All hotel guests must wear shoes and proper attire in all public areas throughout the hotel. ... more   less 
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Also Known As:
Hilton Orlando Hotel Orlando

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