We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

“Good and not so good” 4 of 5 stars
Review of Hilton Orlando

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Hilton Orlando
Ranked #39 of 334 Hotels in Orlando
Certificate of Excellence
GreenLeadersBronze level
LAS VEGAS
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Good and not so good”
4 of 5 stars Reviewed December 28, 2012 via mobile

We stayed over Christmas. The bartending staff at David's and Spencer's were outstanding. We also had the pleasure of meeting the general manager Chris and he was an added plus to the hotel.

The food at both Spencer's and David's was excellent. Highly recommend them

Only bad experience was at the spa. Got a manicure that started peeling and chipping the same night. Took way too long for such a bad manicure that cost $35.

  • Stayed December 2012
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank DENISE M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this review, January 24, 2013
Dear DeniseM,
Thank you for your review of our hotel. We were pleased to read that you enjoyed your stay with us and found our restaurants to your liking. We have shared your comments with Chris, our Resident Manager. We have also shared your comments with the Spa Director for training purposes to improve our service in the Spa. We look forward to welcoming your back to the hotel real soon. Regards, the Hilton Orlando
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

4,474 reviews from our community

Traveler rating
    2,797
    1,203
    323
    102
    49
See reviews for
1,520
677
100
1,669
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (853)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Canada
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed December 27, 2012

We arrived long before check-in for an 8 night stay but getting a room was not a problem. Amy at the Front Desk worked her magic and found us the room of our dreams. Everywhere we went we encountered genuine smiles and superior service. I dropped a load of cash outside the hotel and the valet team called my cell to let me know. Josh, Jasmine, Ella and Cynthia in the executive lounge treated us like royalty and I would recommend the upgrade. I simply can not say enough about the service in this hotel. I have never experienced such consistently thoughtful service anywhere.

The weather turned quite cool, but we were able to enjoy the wonderful pool and lazy river anyway because they were kept nice and warm. Basketball, volleyball, a real putting green, pool (billiards) and foosball were more than enough to fill every spare block of time. A short walk to the drug store, trolley and transit made this hotel an ideal base for exploring Orlando. I was concerned about not having a kitchen for 8 nights, but the time flew by and I rarely had a care.

My bed was so comfortable that crawling into my own was a little bit of a let down. The room was tasteful and elegant. The restaurant choices are many and there are plenty of places to grab a drink. I can offer no criticism and found the room rate more than reasonable when compared to other cities. I will stay here each time I return to Orlando.

Room Tip: A pool view room is a must, Executive Lounge access is recommended and a palour suite is the ultimat...
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank CanadianCake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this review, December 28, 2012
Dear CanadianCake,
Thank you for your wonderful review. We are so pleased to hear you enjoyed you stay! We have shared your review with all Managers and in particular, the Valet Team, Amy (Front Desk), and Executive Lounge Team to let them know that they personally helped you have a great stay with us. As you experienced first hand, all of us at the Hilton Orlando are passionate about hospitality! We hope to see you back at the hotel real soon. Happy New Year. Regards, the Hilton Orlando.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gainesville, Florida
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 27, 2012

I think the measure of a great property is how responsive its management is to problems. It’s easy enough to manage a hotel when things are going well, but, when things fall apart it is much trickier to pick up the pieces.

I had a not-so-great first experience here with a few maintenance and service-quality issues. However, a member of the management team contacted me about my experience and made things right. That is impressive, especially with such a large property.

My second visit was much better. The staff was attentive. The room was perfect. The pool was gorgeous. We loved our meals at the poolside restaurant. We adored the fire pit.

We also witnessed a very difficult situation with an unhappy guest handled with great poise by the front desk staff. I was impressed.

This is a true luxury hotel just off of International Drive. We will be back (even if the $13/day for self-parking is a bit outrageous).

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Gator287
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this review, December 28, 2012
Dear Gator287,
Thank you for your recent review. We greatly appreciate the opportunity to restore your faith in the Hilton Orlando which make your kind words even more special to us. We look forward to welcoming you back to the Hotel real soon. Happy New Year! Regards, the Hilton Orlando
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 26, 2012

This is a nice hotel with VERY CLEAN and nice rooms. It is a bit pricey, but it's worth it. You can trust you will get a nice clean comfy room here. Plus they have some nice activites. We were not able to enjoy the outdoor ammenities as the weather was cold. I would stay here again, I just need to save up the money. :)

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank KiraLouise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this review, December 28, 2012
Dear Kiralouise,
Thank you for your recent stay at the Hilton Orlando. We are so glad you were able to spend some time with us. We hope you will return real soon and in the meantime, be safe. Happy New Year! Regards, the Hilton Orlando
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlottesville, Virginia
Level Contributor
372 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
5 of 5 stars Reviewed December 26, 2012 via mobile

So here we are again , third time this year we have stayed at this hotel . So why stay here when there are so many hotels in Orlando you may ask , well here are a few reasons.
1. Price - this is a four star resort that feels like a 5 star and you can get good deals online ( this Xmas was starting from $99 per night .) you can't beat the value.
2. Quality of hotel and staff is of the highest level , really good service and good beds
3. Location - south of idrive your close to SeaWorld , Disney and universal studios. _1 mile walk to the pubs and eating places at point Orlando.
4. Fantastic pool area - 2 big pools and a lazy river this is more like a resort than a hotel

We travel down to Orlando a few times a year and cannot think of a reason to choose anywhere else

  • Stayed December 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank bvlynch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this review, December 28, 2012
Dear bvlynch,
Thank you so much for your great review of the Hilton Orlando. We appreciate the time you took to share the reasons why you return to our hotel with others who may be trying to decide if they should come here or not. You sold me and I work here! We look forward to welcoming you home real soon! Thank you again. Happy New Year!! the Hilton Orlando
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
curlyblonde17
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 26, 2012 via mobile

We arrived at the Hilton Orlando late around midnight. We were so tired, and a nice young man at the front desk took great care of us. His enthusiasm and helpfulness was refreshing. Actually the whole staff was very pleasant! Food was great! I have Celiac and require gluten free food, which is plentiful at Hilton Orlando! Eating out by the pool, Ana our great waitress explained that there isn't a gluten free menu, but instead most of the menu can be made gluten free. The have gluten free bread for the sandwiches & gluten free pizza crust. I ordered a pizza...sooooo good! Later on I ended up ordering room service & got a different type of gluten free pizza...again, awesome! Hilton Orlando has some of the best gluten free pizza I have had in a while (something I wasn't expecting). Other than food, the room was clean the pool is great, the lobby is beautiful, staff is super friendly, & overall this is a fantastic hotel!

  • Stayed December 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
5 Thank curlyblonde17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this review, December 28, 2012
Dear curlyblonde17,
Thank you for taking the time to post your wonderful review of the Hilton Orlando. We were very pleased to read that you enjoyed your stay but more importantly, your were able to enjoy your meals and that the pizza was a bonus for you! We have shared your experience with all our Managers and in particular, the Front Office Director and with Ana from Tropics. Thank you again. Happy New Year! Regards, the Hilton Orlando
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida, United States
Level Contributor
62 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed December 25, 2012

Our Family just spent a weekend for Christmas in this property. The pictures you see in the website don't do enough justice, The hotel is beautiful ,well decorated,in an excellent location close to everything.Pools are heated there is one for adults and one for families,there is also a lazy river with amazing waterfalls,there is also a slide in the pool.Staff was friendly and helpful.Our rooms were clean and spacious.Did not use the Restaurants ,but had coffee and bagel every morning at "the Mediterranean" in the lobby.The pool grill serves drinks and food.We had a great time and will go back again.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Michel F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this review, December 28, 2012
Dear MichaelF,
Thank you for your Trip Advisor Review. We were so pleased to learn that you enjoy the hotel and our amenities. Thank you for posting the great pictures as well. We look forward to welcoming you back real soon. Happy New Year! Regards, the Hilton Orlando
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Orlando hotels
6.8 mi away
Hilton Orlando Bonnet Creek
2.4 mi away
JW Marriott Orlando, Grande Lakes
0.8 mi away
Hyatt Regency Orlando
Hyatt Regency Orlando
#29 of 334 in Orlando
4.5 of 5 stars 4,405 reviews
Show Prices
Show Prices
Show Prices
2.2 mi away
Coco Key Hotel and Water Park Resort
1.1 mi away
Rosen Inn at Pointe Orlando
2.0 mi away
Marriott's Harbour Lake
Marriott's Harbour Lake
#13 of 334 in Orlando
4.5 of 5 stars 1,596 reviews
Show Prices
Show Prices
Show Prices

Been to Hilton Orlando? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Orlando

Property: Hilton Orlando
Address: 6001 Destination Parkway, Orlando, FL 32819-8117
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Family Hotel in Orlando
#11 Spa Hotel in Orlando
#14 Luxury Hotel in Orlando
#17 Business Hotel in Orlando
#20 Romantic Hotel in Orlando
#31 Green Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Orlando 4*
Number of rooms: 1417
Official Description (provided by the hotel):
Hilton Orlando offers an attractive location for leisure and business travelers seeking an upscale resort experience located 15 minutes from the Orlando International Airport. You will appreciate the close proximity to International Drive shopping and dining and Orlando's main attractions: SeaWorld, Universal Orlando Resort, Walt Disney World Resort and the Orange County Convention Center. Hilton Orlando features spectacular amenities that everyone will enjoy: 2 pools, a lazy river, waterside, whirlpool, cabanas, fire pits, full-service spa & 24-hr fitness center, 9-hole putting green, 1/4 mile jogging track, recreational courts including: volleyball, tennis, basketball, and bocce ball. Hilton Orlando is consistently ranked on TripAdvisor as one of Orlando's top hotels and has been received the highest honor from Hilton Worldwide three years in a row, the Connie Award, chose out of over 550 Hilton Hotels internationally for our overall performance, guest satisfaction, quality, loyalty and outstanding customer service. *The pools, lazy river and cabana rentals are for registered guests only. Proof of hotel stay may be requested to gain access or reserve a cabana. All hotel guests must wear shoes and proper attire in all public areas throughout the hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Expedia, Hotwire, HotelTravel.com, Orbitz, Hotels.com, Cancelon, Odigeo, Travelocity and Jetsetter so you can book your Hilton Orlando reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Orlando Hotel Orlando

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing