We checked into the Hilton after checking out of our Hyatt Cypress Creek reservation after just one hour.
We were a bit concerned because the property is adjacent to the convention center and sometimes those hotels show a lot of wear. Not here. The hotel is current and clean; well attended by staff. The heated pool and lazy river were important to match for our kids and the water fun here was great for them; the pool bar and wait service was great for us. The rate was pretty standard for what we were paying ($109 plus resort fee and parking) and the hotel was well placed for our trips to SeaWorld, Magic Kingdom and Universal. We ate at the Bistro and were surprised with chocolate covered strawberries after telling the waiter why we had just checked in - nice! The Marketplace was surprisingly well-priced, not exorbitant like so many hotel markets, even for snacks, beer and wine. We didn't get to hit the two firepits by the pool, but they were big and nicely placed. There is a wealth of restaurants for every taste and budget very close by on International Drive... from iHop to Fogo de Chao.
The only two shortcomings were the concierge staff and confusion over the internet/printing access for guests:
Internet access is included in the resort fee, but we never received the "login" promised via the website and had daily internet charges on our bill; sometimes more than one charge. Promptly removed, but it was still a hassle I don't usually have at other Hilton properties when I use my HHonors login.
When I asked the concierge team about printing my Seaworld tickets they directed me to the business center. The business center charges $6+ for 15 minutes of access and an additional fee to print per page. I returned to the concierge desk and was assured this was my only option. After paying so we could get on our way, I discovered that night in the services directory that up to 11 pages may be printed to the front desk via an online service offered. I did this to print our boarding passes from the room. Even the gentleman checking us out didn't seem familiar with the service and it took a long time for him to get and print our passes.
A bit odd for internet access and printing to be such a hassle these days. This would concern me more if a business trip.
All in all though, very pleased with our stay and would definitely recommend for a family trip.
- Official Description (provided by the hotel):
- Hilton Orlando offers an attractive location for leisure and business travelers seeking an upscale resort experience located 15 minutes from the Orlando International Airport. You will appreciate the close proximity to International Drive shopping and dining and Orlando's main attractions: SeaWorld, Universal Orlando Resort, Walt Disney World Resort and the Orange County Convention Center. Hilton Orlando features spectacular amenities that everyone will enjoy: 2 pools, a lazy river, waterside, whirlpool, cabanas, fire pits, full-service spa & 24-hr fitness center, 9-hole putting green, 1/4 mile jogging track, recreational courts including: volleyball, tennis, basketball, and bocce ball. Hilton Orlando is consistently ranked on TripAdvisor as one of Orlando's top hotels and has been received the highest honor from Hilton Worldwide three years in a row, the Connie Award, chose out of over 550 Hilton Hotels internationally for our overall performance, guest satisfaction, quality, loyalty and outstanding customer service. *The pools, lazy river and cabana rentals are for registered guests only. Proof of hotel stay may be requested to gain access or reserve a cabana. All hotel guests must wear shoes and proper attire in all public areas throughout the hotel. ... more less
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- Also Known As:
- Hilton Orlando Hotel Orlando