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“Won't be back”
Review of Hilton Orlando

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Hilton Orlando
Ranked #49 of 337 Hotels in Orlando
Certificate of Excellence
GreenLeadersBronze level
Peabody, Massachusetts
Level Contributor
172 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
“Won't be back”
Reviewed October 4, 2012

Stayed here for 8 days..when we walked in our room we found black hair all over and a stain in the middle of the white comforter..the first night at 3am we had to call the front desk so they could send someone up to fix the air..for whatever reason every night after at around 1am it would get so hot we couldn't sleep but during the day was freezing..our wet bathing suits and any clothes that got wet from rides we went on took days to dry..when you walk out of the hotel to the left down a bit is where the taxis are..pretty much everytime we walked out the hotel except maybe 4 times out of the 15 taxi rides we took no one would help us get a taxi they ignored us to help out other people that we would have to walk to the taxi ourselves were more then capable of walking to the taxis but they were helping everyone else with them..the lazy river is ok the adult pool is very nice..the second to last day it rained so we slept in till 830 and were awaken from the maids banging on the other doors yelling housekeeping that we jumped up got ready and left..this hotel is for business/conventions..not to mention the workers are not very friendly..the workers in the marketplace were very nice..but not the place for us

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank papsj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this review, October 5, 2012
Dear papsj,
Thank you for your feedback. We are glad you chose our hotel during your recent stay and we apologize for the housekeeping problems you encountered. Unclean rooms and unfriendly service is not typical at our hotel and we appreciate you bringing this to our attention. Also we would like for you to know that we’ve addressed our maintenance staff in regards to the air conditioning units, and they will correct any issues that they find. We will make every effort to ensure our rooms meet the highest standards. We hope you will give us another chance if you visit this area in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed October 3, 2012

Stayed here for two nights in Sept for the weekend. I was expecting a long line at check-in, but surprisingly there was no line. Checked-in for a room with pool-view cost a bit more, but worth it. Self-parking went well with us. Park at the very top and you will be at level with the lobby. It was very quick for us to park, unload, and find our room. The room was spacious with 2 beds, fridge, and large bathroom, with plenty of towels. The room was very clean and the beds were cozy. ;) The pool is spectacular. 2 pools, kids area, slide, and a lazy river with tubes provided. We had a good time in the lazy river. I would definitely stay here again.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank merc4496
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed October 2, 2012

First let me say this is a very nice hotel.
I stayed at this location for a conference & it is located next to the convention center. The ground are beautiful and the pool is awesome!
The rooms are standard for Hilton. The food in the hotel Sports Bar was amazing. They had the best Fish & Chips I've ever had! The restaurant by the pool was great for breakfast.

If you are going to travel for pleasure and to enjoy the parks and many attractions of Orlando I suggest you either rent a car or stay at another location. Although this was a nice hotel it was remote. We had to take a taxi to shop, eat out or just sight see. There is nothing but a cuople of restaurants and Wallgreens in the area within walking distance.

Definitly a great location for business but not the place for family vacation to Orlando.

  • Stayed August 2012, traveled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
3 Thank Beach_lvr013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 1, 2012

We were in town for the weekend from Melbourne to visit family and choose to stay at the Hilton Orlando. This was our first visit to this hotel. It was the best experience that my family and I have had at a hotel, EVER!!! We stayed in room 1907 which is one of the resort's dedicated executive floors. The private lounge was a nice area to go to throughout the day. There are two individuals whom I would like to recognize for their GREAT customer service and hospitality and whom I believe made our experience 100 times better. Mr. Joshua and Ms. Betty whom worked in the private lounge. Both of these individuals exceeded our expectations, and in my personal opinion, exemplify great customer service. It is because of them that we will make the Hilton our preferred Orlando hotel and will return sometime again in the near future. Thank you!

  • Stayed September 2012, traveled with family
    • Value
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    • Cleanliness
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Helpful?
2 Thank Angel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ocala, Florida
1 review
Reviewed September 29, 2012

Stayed for a 4 day conference, but was able to enjoy the hotel amenities and dining in my time off. This is the 3rd year in a row that I've been here, and it is always amazing. The staff took great care of all of us...and we were a large group. The rooms are clean and comfy. The pool is awesome. There was always someone around to make you feel at home and make you feel taken care of. Spent a lot of time at David's. Great atmosphere there and the food was yummy - especially the burger. The bar had a great selection and terrific service - especially Jason - look for him - he'll take great care of you! The little market area was super convenient -especially great to get Starbucks right there in the morning! Make sure you check out the workout facility- it will make you look forward to your workout!

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lfriend1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Humble, Texas
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 29, 2012 via mobile

I stayed at the Hilton Orlando for two nights and really enjoyed my stay.

The fitness center is one of the nicest hotel fitness centers I've ever seen. There are a lot of cardio machines, and they all have their own televisions. There are also plenty of free weights, mats, and stability balls.

The pool area is fabulous. There are two pools, a lazy river, and a slide. There are also a couple of fire pits with nice chairs. I was at the pool on a Saturday afternoon and there was live music.

I forgot my iPad charger, and the concierge hot me a loaner from the lost and found. I really didn't expect that they'd be able to help me with this, so I was very pleasantly surprised!

I'm already looking forward to my next stay here.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank steponmyknee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
43 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed September 29, 2012

We booked this hotel after researching several and looking at reviews from other guests.

It is a relatively new hotel and generally, being a newer Hilton, you know what to expect at that standard of hotel and it didn't disappoint. The pool area was great, we traveled as a couple (no kids) and had great fun on the lazy river and the water slide! It also has a small running track and a tennis court.

I was surprised to find eating in Orlando was expensive, and the Hilton was no exception. We didn't mind paying the prices because the food in the hotel sports bar was excellent and it was convenient not having to drive on one evening. Room service (which we opted not to have) had large charges, 22% mandatory charge (of which 17%) goes to staff plus a circa $4 tray charge was just too much.

Location: it is very close to Sea World and about a 15 minute walk to Orlando Pointe Plaza, which has a number of restaurants for choice in the evening.

Stayed September 2012, traveled as a couple
Helpful?
Thank Helen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Orlando

Property: Hilton Orlando
Address: 6001 Destination Parkway, Orlando, FL 32819-8117
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Family Hotel in Orlando
#11 Spa Hotel in Orlando
#17 Business Hotel in Orlando
#17 Luxury Hotel in Orlando
#20 Romantic Hotel in Orlando
#35 Green Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Orlando 4*
Number of rooms: 1417
Official Description (provided by the hotel):
Hilton Orlando offers an attractive location for leisure and business travelers seeking an upscale resort experience located 15 minutes from the Orlando International Airport. You will appreciate the close proximity to International Drive shopping and dining and Orlando's main attractions: SeaWorld, Universal Orlando Resort, Walt Disney World Resort and the Orange County Convention Center. Hilton Orlando features spectacular amenities that everyone will enjoy: 2 pools, a lazy river, waterside, whirlpool, cabanas, fire pits, full-service spa & 24-hr fitness center, 9-hole putting green, 1/4 mile jogging track, recreational courts including: volleyball, tennis, basketball, and bocce ball. Hilton Orlando is consistently ranked on TripAdvisor as one of Orlando's top hotels and has been received the highest honor from Hilton Worldwide three years in a row, the Connie Award, chose out of over 550 Hilton Hotels internationally for our overall performance, guest satisfaction, quality, loyalty and outstanding customer service. *The pools, lazy river and cabana rentals are for registered guests only. Proof of hotel stay may be requested to gain access or reserve a cabana. All hotel guests must wear shoes and proper attire in all public areas throughout the hotel. ... more   less 
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Also Known As:
Hilton Orlando Hotel Orlando

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